article thumbnail

Hospitality training: Courses and programs for hotels

SiteMinder

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To equip employees with the ability to handle diverse guest needs, complaints, and special requests. To enhance cross-departmental communication, ensuring a seamless guest experience.

article thumbnail

Hyper Personalized Marketing in Hotels: Try These 8 Audiences

eZee Absolute

According to a study by McKinsey, 76% of customers will buy from a brand that personalizes their marketing communications and 78% will repeat their purchase. Loyalty Programs Loyalty programs play a crucial role in guest retention. And to reach out to maximum guests it is important that you communicate it through your campaign.

article thumbnail

Tyga Bites and Sushi with an Attitude

Modern Restaurant Management

. “The TableUp team are experts in restaurant CRM, loyalty, and guest engagement and, like all of us, are deeply passionate about the industry and the success of their customers. ” The TableUp guest retention platform empowers restaurants of all sizes to increase customer engagement and reward guests for their loyalty.

Server 205