Remove Business Development Remove Communication Remove Customer Service Remove Hotels
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What is great customer communication management?

Les Roches

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. What is customer communication management (CCM)? What does a customer communication manager do?

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STAAH integration with Holidu opens new doors for vacation rentals

STAAH

STAAH, a leading global provider of hotel guest acquisition and management technology, has announced completion of its integration with Holidu, a German vacation rental platform that booked 1.5 Mutual customers can now capitalise on the booking USD 100 billion vacation rental industry. million guests in 2023.

Book 77
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How to attract and retain talent within hospitality

Hotel Owner

However, when employers invest in staff, look after them, support them and unify them, they can truly thrive, not only within their own career paths but also in the customer service they deliver – in turn, elevating the business they work for and the industry as a whole. Each hotel is individual, and each team member is too.

Training 105
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Corporate events management

Les Roches

Corporate events are a great way for companies to network with potential business partners and investors, showcase their products or services, raise brand awareness, and reward their employees. Moreover, hosting corporate events can help a business develop its reputation as a thought leader in its industry.

Events 52
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How do you become a Director of Business Operations?

Les Roches

A Director of Business Operations is one of the most senior and important positions in business management and a great career option for those looking to take on more strategic responsibility in running a successful company. Director of Business Operations responsibilities. Master key business skills online.

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2023 Reflections: The Year That Was in Restaurants, Part Three

Modern Restaurant Management

We must continue bridging that gap through research, communications, and marketing. – Justin Price, Vice President, Business Development, ScanSource POS & Payments Today's insurance market is the toughest in my career. As a result, locations have seen costly “premises liability” claims from customers.

Marketing 123
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How to excel as a sales and marketing director

Les Roches

The role of a sales and marketing director A sales and marketing director is responsible for deciding the direction of marketing and sales activities for a hospitality company, whether that’s a single hotel, a chain or a five-star resort. Marketing will help build awareness of the services a hospitality venue offers.