Hotelogix

FEBRUARY 1, 2024

Trust me, this solution will revolutionize how you run your hotel and improve overall guest satisfaction.  They often offer flexible subscriptions and cloud-based options that eliminate the need for expensive hardware and reduce the costs associated with software updates and maintenance.

Guest Satisfaction 130

Guest Satisfaction Training Budgeting Demo 130

STAAH

MARCH 26, 2024

In today’s digital age, social media has become a powerful tool for hotels to engage with guests, build brand awareness, and drive bookings. Behind-the-Scenes Sneak Peeks: Highlight the daily operations of your hotel, such as real-time kitchen or event preparations, housekeeping routines, or maintenance activities.

Travel and Tourism 91

Travel and Tourism Guest Satisfaction Housekeeping Events 91

Revenue Hub

JULY 24, 2023

Cost Savings : Closing during the lowest demand season can save on variable costs such as labor, utilities, food and beverage supplies, and daily maintenance expenses. Maintenance and Renovations : This closure period can be used effectively for maintenance, renovations, or upgrades that might be disruptive while guests are present.

Maintenance 83

Maintenance Travel and Tourism Special Events Guest Satisfaction 83

Revenue Hub

NOVEMBER 10, 2023

We noticed that review volume growth is slower than other indicators, such as the number of international arrivals or hotel bookings. Not all guests choose to leave reviews after their stays. For international air travel, there was a 30.4% rise compared to the same period last year and 88.5% of the August 2019 levels.

Guest Satisfaction 89

Guest Satisfaction Maintenance Article Information 89

Revenue Hub

OCTOBER 25, 2023

As a hotel owner or manager, you’re continually exploring ways to boost your property’s visibility, manage bookings efficiently, and maximize revenue. They allow hotels to reach a global audience through travel agencies and online booking platforms. By plugging into GDS, hotels gain access to a massive pool of potential guests.

Book 99

Book Reservations Guest Satisfaction Pricing 99

Hotel Owner

OCTOBER 6, 2022

In partnership with Starfleet Research, we’re releasing How Independent Hotels Book Better Performance : Technology’s Vital Role. In fact, we’re witnessing the rise of the agile PMS, one capable of continuously evolving to meet changing marketplace demands.

Guest Satisfaction 105

Guest Satisfaction Download Maintenance Information 105

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. These recurring costs are vital for the smooth functioning of the hotel and ensuring guest satisfaction.

Housekeeping 52

Housekeeping Guest Satisfaction Book Maintenance 52

eZee Absolute

NOVEMBER 8, 2023

A survey conducted by Hotel Internet Services found that 85% of guests reported that the quality of the hotel’s Wi-Fi affected their decision to book a specific hotel location or brand. And 43% of guests surveyed felt that hotels needed more bandwidth to meet their expectations. Get my point?

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

STAAH

AUGUST 1, 2023

A hotel sales strategy is a plan of action designed to increase hotel revenue and bookings. 1) Understand your target audience: It is important to understand who your guests are in order to provide relevant offers and guest experiences and find the right channels to reach them.

Customer Service 86

Customer Service Maintenance Book Guest Satisfaction 86

SiteMinder

SEPTEMBER 7, 2023

However, they are more than just additional charges on a guest’s bill. Examples might include resort fees that cover property maintenance, parking fees, or additional cleaning fees if guests bring pets. Reservation cancellation fees These are charged when guests cancel their bookings, especially if done at the last minute.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

Hotel Owner

APRIL 11, 2024

That’s why our hotel lobby is light, bright, and colourful, and we’ve employed a passionate, enthusiastic team to greet our guests. For us, it’s all about juggling different guest requests, keeping on top of housekeeping and maintenance jobs, and managing bookings while making it appear seamless to guests.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Maintenance Book 52

Revenue Hub

APRIL 12, 2023

This can be particularly important for hotels that have high fixed costs, such as maintenance and staffing. Over the past decade, hotels began using technologies to prompt upselling offers during the booking process (normally before checkout and payment), via pre-arrival email sent before the guest arrives at the hotel.

Pricing 62

Pricing Training Guest Satisfaction Book 62

Revenue Hub

DECEMBER 8, 2023

While many travelers still prefer traditional interactions and keys, hotels aim to enhance guest experiences by providing more contactless options. This necessitates a shift to technology infrastructure that supports keyless room entry, virtual check-ins, guest notifications, mobile tipping, and bookings.

Travel and Tourism 100

Travel and Tourism Procurement Maintenance Information 100

Xotels

APRIL 3, 2024

property maintenance) and comparatively low variable costs (e.g., The goal is to find a balance between attracting guests with competitive pricing during periods of low demand and capitalizing on higher rates during peak demand periods. Hotels may adjust prices regularly based on these insights to optimize revenue. Protect YOUR Brand!

Pricing 52

Pricing Book Budgeting Marketing 52

eZee Absolute

SEPTEMBER 21, 2023

As the saying goes, “Seeing is believing,” and virtual tours provide that belief, building trust and confidence in potential guests. They empower travelers to make informed decisions about where they’ll stay, reducing uncertainty and increasing the likelihood of bookings.

Book 52

Book Information Marketing Guest Satisfaction 52

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles? Salary range: $93,000 to $138,000.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

JANUARY 8, 2024

Property management: From gardening to repairs, managing property maintenance is a key task within any hotel business. Promotions are special rates that can change depending on: – The season or holiday period; – If the guest is a VIP; or, – You want to capitalise on an event. – work hours.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

SiteMinder

JANUARY 8, 2024

Property management: From gardening to repairs, managing property maintenance is a key task within any hotel business. Promotions are special rates that can change depending on: – The season or holiday period; – If the guest is a VIP; or, – You want to capitalise on an event. – work hours.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

Les Roches

JANUARY 8, 2024

A number of top hotel brands have embraced automation in the hospitality industry to provide greater comfort and convenience and elevate the guest experience. From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry. More importantly, 38.5%

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

Hotelogix

FEBRUARY 4, 2024

You can see which rooms are available, which are booked, and which guests are checking in and out. You can also cancel or modify reservations based on guests' requirements here.  Housekeeping A clean and well-maintained room is essential for guest satisfaction.

Housekeeping 147

Housekeeping Maintenance Reservations Accounting 147

eZee Absolute

JANUARY 9, 2024

Payment processing solutions can be integrated with your existing systems too, like your hotel PMS, channel manager, booking engine, or restaurant POS. The versatility of these terminals not only caters to guest preferences but also makes the check-in and check-out processes easier.

Budgeting 59

Budgeting Training Information Communication 59

Les Roches

OCTOBER 30, 2023

Higher guest satisfaction: Thanks to personalized services, guests are more satisfied, meaning higher guest numbers and more customer loyalty. Personalization has emerged as a critical trend in the hotel industry, with hotels using data analytics and AI to understand guest preferences and deliver tailored experiences.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

Larry Mogelonsky

DECEMBER 11, 2023

But while decreasing the cost per acquisition to then increase gross profit per booking is a noble objective, hotels may still be hamstrung by a combination of out-of-service (OOS) and out-of-order (OOO) rooms, throttling occupancies, when demand exists, by as much as 5%. How is this done, though?

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

Xotels

NOVEMBER 23, 2023

The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality. Hotel management focuses on meeting guests’ needs throughout their stay, fostering high satisfaction and loyalty.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality. Hotel management focuses on meeting guests’ needs throughout their stay, fostering high satisfaction and loyalty.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Revenue Hub

MAY 18, 2023

Marketing By choosing the right marketing tools, such as a robust CRM system, hotels can capture and store guest data from all distribution channels. This in turn can be used to create targeted marketing campaigns that resonate with their audience and drive high-value bookings.

Front Desk Operations 84

Front Desk Operations Cost Reduction Book Training 84

Modern Restaurant Management

DECEMBER 17, 2020

22 percent of those polled are interested gifting recipe books. The crucial intent to return metric also became more positive during November, an encouraging sign showcasing restaurants’ efforts in driving guest satisfaction in the middle of the pandemic. 22 percent of customers are looking to buy restaurant merchandise.

Travel and Tourism 167

Travel and Tourism Sanitation Marketing Training 167

Xotels Hotel Revenue Management

SEPTEMBER 1, 2020

We consider the following characteristics to be of great help: Guest first mentality & proactiveness, meaning always thinking of how the guest feels around your hotel and what can be done about it to improve their experience. Other Expenses (franchise fees, marketing expenses, maintenance costs etc.). Rent and Utilities.

Definition 52

Definition Marketing Budgeting Article 52