Remove Back of House Remove Presentation Remove Server Remove Training
article thumbnail

FOH Meaning: What it is and How it’s The First Line in Customer Satisfaction

Synergy Suite

Front of House vs. Back of House When you walk into a restaurant, you might immediately notice the friendly hostess greeting you at the door and the waitstaff bustling about to take orders and deliver food. This is the front of the house, where the customer-facing actions happen.

article thumbnail

The Next Generation of the Dining Experience

Modern Restaurant Management

Consumers are less forgiving than in the past when a server is not around to call for another round of drinks or to ask for the check. … its purpose is to augment restaurant flows, preserve meaningful guest/server interactions, improve efficiencies, and speed up the customer touchpoints like ordering and paying, when needed. .

Concierge 197
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Explore rewarding careers in the restaurant industry

Les Roches

Server Servers have direct communication with customers. Back of house positions Working away from diners’ eyes you’ll find the back-of-house crew: chefs, kitchen managers and other support staff. They will greet guests, check reservations, and show diners to their seats.

article thumbnail

5 Reasons You need Platform Restaurant Management Software (Sponsored)

Modern Restaurant Management

In the past, kitchens worked by a paper ticket system, which was handwritten by the waitstaff and passed to the back-of-house (BOH) staff. This is the perfect tool for training, and in fact can be programmed with phantom tickets —non-food-related orders— to remind staff to take on other tasks. Kitchen Automation.

article thumbnail

What's the true cost of employee turnover to the restaurant industry?

7 Shifts

When you hire someone who doesn’t share your team’s values , no amount of training or tips will make them engaged in their work. Orientation and training ($820.96): Onboarding are training are costly and time consuming. When there’s a shortage of servers at a restaurant, service suffers.

Server 144
article thumbnail

A Guide to the Role of a Restaurant Manager: Duties, Daily Routine, and Essential Skills

7 Shifts

A better description might be a balancing act that presents new and unique challenges every day. It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. General maintenance Restaurant management requires being ever-present and extremely attentive.

article thumbnail

What is a Restaurant’s Front Of House (FOH) – Everything You Need To Know

The Restaurant Times

Hence, your restaurant’s front-of-the-house staff members should always maintain a high standard of personal hygiene and present a polished, welcoming image. The FOH manager supervises all front-of-house staff and reports to the GM. They supervise other servers while also serving their tables.