InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotel Business

JANUARY 5, 2023

The updates: The creation of a new corporate food & beverage department and hiring of two corporate F&B managers and two task force F&B managers; these new roles will specifically address back-of-house and front-of-house needs across the company’s managed F&B restaurants and bars.

Front of House 59

Front of House Back of House Guest Services Training 59

Hotel Business

AUGUST 10, 2023

UrVenue has revealed enhancements to UV Enterprise, its property experience management system (PXMS), including a new capability known as Guest Experience, featuring Guest Portal and Guest Services, both of which leverage integrations into leading platforms OpenTable, Hapi and more.

Guest Services 52

Guest Services Book Reservations Concierge 52

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

AHLEI

OCTOBER 1, 2019

The newly revised online program, Elements of Service: Serving Guests with Disabilities , is ADA training with a twist, according to its co-designers, Slatin and Jason Willensky. Rather than focus on compliance issues such as ramps and parking spots, it dives deep into guest service. That is absolutely inevitable.

Travel and Tourism 52

Travel and Tourism Training Back of House Guest Services 52

SiteMinder

FEBRUARY 29, 2024

The program should address the latest trends in guest service, technology, sustainability, and more. Reception staff won’t get as much out of food and beverage safety training as kitchen staff will, nor would kitchen staff necessarily benefit from guest service training if they’re in a solely back-of-house role.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Hotel Business

AUGUST 10, 2023

“Contactless technology is a boon for our industry, and our partnership with Virdee provides a seamless digital guest service solution through mobile, kiosk and online—at the same time offering additional revenue streams and reducing operational costs at each LivAway Suites hotel,” said Dailey.

Reservations 52

Reservations Guest Services Back of House Hospitality Management 52