Hotel Business

NOVEMBER 30, 2023

Guest satisfaction & performance results: HE achieved “exemplary” performance growth in 2023 YTD, significantly surpassing 2019 benchmark levels. The company’s focus on guest feedback has resulted in an impressive increase in positive reviews and repeat business from both leisure and business travelers.

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Guest Satisfaction Accounting Training Budgeting 59

Technology: Lodging Magazine

AUGUST 14, 2023

The integration optimizes hotel operations by allowing real-time cross-departmental collaboration between front of house, housekeeping, and engineering to manage guest requests, guest satisfaction, and visibility and accountability.

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Front of House Guest Satisfaction Housekeeping Accounting 52

Revenue Hub

AUGUST 2, 2023

NB: This is an article from ReviewPro As well as a weekly pattern and changes in volume over national holidays or festivities, the summer months will probably come with fluctuations in guest satisfaction, review volume and even other metrics like guests’ perception of value. Understand 3.

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Guest Satisfaction Article Book Accounting 84

Hotelogix

FEBRUARY 1, 2024

It means they primarily maintain an Excel Sheet to keep track of guest records, availability, finances, accounting, etc. Trust me, this solution will revolutionize how you run your hotel and improve overall guest satisfaction.  So what do they do?    The answer is obvious - they try to do it manually.

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Guest Satisfaction Training Budgeting Demo 130

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. This orchestration minimizes human error and ensures smooth operational flows.

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Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 148

Hotel Business

MARCH 4, 2024

Guests scan a QR code using the camera on their mobile phone, tap the banner on their screen and then tip using their preferred payment method. eTip also offers “tap to tip,” allowing guests to pay through an NFC-enabled QR code. The post HB Exclusive: eTip named an IHG digital tipping provider appeared first on hotelbusiness.com.

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Guest Satisfaction Download Accounting Marketing 64

Revenue Hub

FEBRUARY 29, 2024

Strategic yield management offers a refreshing perspective, advocating for a nuanced approach that takes into account market dynamics and seasonal variations. It’s about finding the delicate balance that maximizes revenue potential without compromising on quality or guest satisfaction.

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Guest Satisfaction Pricing Article Accounting 90

Hotel Business

JUNE 21, 2023

For instance, it is important for hotels to be accountable and transparent about data privacy and security to ensure AI is used ethically and responsibly.” boost to GDP) accounting for 70% of the total global impact. They contend the greatest economic gains from AI will be in China (26% boost to GDP by 2030) and North America (14.5%

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Accounting Guest Satisfaction Reservations Pricing 98

Hotel Business

MARCH 26, 2024

“This creates greater economies of scale for our owners, as well as the ability to share relevant best market practices for our regional and general managers, all ultimately providing better financial results and stronger guest satisfaction scores. Andrew Reichert was named SVP, hotel accounting.

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Accounting Guest Satisfaction Catering Hospitality Management 59

STAAH

MARCH 21, 2023

STAAH ReviewMinder is a comprehensive online reputation management tool that can help hotels manage their online reputation and improve guest satisfaction. Sentiment analysis This feature uses natural language processing to analyze guest reviews and feedback and categorize them as positive, negative, or neutral.

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Guest Satisfaction Demo Scheduling Accounting 77

Revenue Hub

FEBRUARY 20, 2023

Here are some things that it cannot tell you: Cost Structure: It does not take into account a hotel’s cost structure, which can vary widely between different hotels. Guest Satisfaction: It does not measure guest satisfaction, which is a key factor in a hotel’s long-term success.

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Guest Satisfaction Pricing Accounting Information 83

Hotel Business

APRIL 1, 2024

The number of rechargeable cars sold is up 50% year-over-year, and experts predict that EVs and plug-in hybrids will likely account for nearly a quarter of all cars on the road in 2024. Increase guest engagement A recent study showed that approximately 20% of hotel guests said they need EV charging stations when staying overnight.

Accounting 75

Accounting Property Management Guest Satisfaction Download 75

Revenue Hub

SEPTEMBER 4, 2023

While it gives an idea of revenue efficiency and capacity utilization, it ignores significant factors like operational costs, customer acquisition costs (CAC), and guest satisfaction. Focusing solely on revenue may overshadow the efforts put into guest satisfaction, leading to a disheartened team.

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Guest Satisfaction Pricing Article Customer Service 90

Revenue Hub

SEPTEMBER 13, 2023

NB: This is an article from Demand Calendar If so, you may miss substantial revenue streams and opportunities for greater guest satisfaction. Are you still relying solely on a Revenue Management System (RMS) to drive your hotel’s profitability?

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Guest Satisfaction Pricing Article Book 81

Hotel Business

JANUARY 16, 2024

.” WHG currently manages a portfolio of leading brands and independent hotels and provides the following management services: hotel operations, food & beverage management, revenue management, spa operations, capital budget management, accounting services, human resources and IT services.

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Guest Satisfaction Revenue Projections Budgeting Accounting 64

Hotel Business

OCTOBER 12, 2023

Vic Chynoweth, CEO, MDO, said, “By offering improved reconciliation workflows and efficiencies in hotel accounting and financing departments, MDO is now delivering solutions across all areas of the hotel back office. The post MDO acquires HelloGM appeared first on hotelbusiness.com.

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Guest Satisfaction Document Budgeting Accounting 64

Hotelogix

OCTOBER 18, 2023

It enhances guest satisfaction, optimizes operational efficiency, and drives revenue growth for your hotel business.  Streamlines Your Booking Process A hotel reservation system automates and simplifies the booking process for guests. This streamlined process enhances guest satisfaction and encourages more bookings.

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Reservations Book Information Guest Satisfaction 100

Hotel Business

MARCH 13, 2024

By Jared Lerner In the competitive landscape of the hospitality industry, hotels are constantly seeking innovative ways to optimize their operations, increase revenue and enhance guest satisfaction. On top of that, this strategy also allows them to capture incremental revenue that would otherwise be left on the table.

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Guest Satisfaction Catering Budgeting Scheduling 69

Hotel Business

AUGUST 11, 2023

The integration optimizes hotel operations, allowing real-time cross-departmental collaboration between front-of-house, housekeeping and engineering to efficiently manage guest requests, improve guest satisfaction and achieve prime operational visibility and accountability, according to the company.

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Front of House Housekeeping Guest Satisfaction Accounting 52

Hotel Business

JULY 6, 2023

Hotels that offer this feature will have an immediate leg up with travelers who use Apple devices, boosting guest satisfaction while providing real differentiation from local competition.” Guests will connect their iPhone or iPad securely to the LG smart hotel TV by simply scanning a unique QR code.

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Special Events Guest Satisfaction Download Housekeeping 98

Hotel Owner

MARCH 25, 2024

Not only does it contribute to the aesthetic appeal of the property, but it also serves as a means to elevate guest satisfaction, augment operational efficiency, and drive revenue growth. At the outset, it is imperative to grasp the significance of refurbishment beyond surface-level improvements.

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Budgeting Communication Guest Satisfaction Marketing 98

SiteMinder

OCTOBER 9, 2023

These metrics encompass a wide range of areas, from financial figures like revenue per available room (RevPAR) and average daily rate (ADR) to operational aspects such as occupancy rates and guest satisfaction scores. Simply divide your total revenue with the number of guests staying at your property for any given period.

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Guest Satisfaction Accounting Book Housekeeping 59

Les Roches

DECEMBER 27, 2023

Guest experience Guest experience includes all the interactions between guests and a business. It is shaped by the quality of guest services, the atmosphere of the business or venue and the overall level of customer care. They may also help customers with membership sign-ups and renewals.

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Guest Services Definition Customer Service Concierge 52

Modern Restaurant Management

MARCH 24, 2020

The fact that technology can improve and transform the restaurant experience is an important consideration for restaurant operators to keep in mind as they look for new innovative ways to launch their businesses to ever-higher levels of guest satisfaction and operational efficiency.

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POS Systems Guest Satisfaction Marketing Accounting 122

Hotel Business

SEPTEMBER 5, 2023

The strategic promotions and new leadership team additions include Sue Sanders to EVP, chief strategy and administrative officer; Wilson Turner to SVP, human resources; Angie Cook to SVP of accounting and finance; Suzanne Saunders to SVP, design and construction; and Bob Kisker to VP, operations.

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Strategic Planning Accounting Travel and Tourism Guest Satisfaction 59

NV Hotels

AUGUST 30, 2022

Based on surveys with 7,000 US hotels and sensor data from in-room, molecular monitoring of 22 million room nights, the study revealed: Costs of a smoking incident in non-smoking rooms range from $500 (Economy) to $1,000 (Upper Upscale), with an average of $840; 99.5%

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Guest Satisfaction Accounting Events 52

eZee Absolute

MAY 16, 2024

Physical Card Theft : The classic case – a thief steals a guest’s wallet or credit card and uses it to pay for their stay or rack up charges. Account Takeover: Fraudsters use stolen personal information (including credit card details) to gain access to a guest’s existing account and make unauthorized charges.

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Document Training Information Book 52

Revenue Hub

JUNE 23, 2023

It is not uncommon for hoteliers to not even have their properties on social media, so if your hotels have a social media account, you are already off to a great start. The more you get involved with your guests online and resolve negative feedback, the better your reputation and the likelihood of capturing bookings.

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Book Guest Satisfaction Article Scheduling 82

Revenue Hub

JULY 19, 2023

A sophisticated Revenue Management System (RMS) can help facilitate this process, taking into account numerous data points and offering actionable insights for optimal pricing. Conclusion Boosting profitability in city hotels requires strategic planning, data-driven decision-making, and a strong commitment to guest satisfaction.

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Pricing Article Strategic Planning Guest Satisfaction 91

Revenue Hub

APRIL 16, 2024

As technology evolves, so too does the potential to harness this data more effectively, promising even greater advancements in the personalization and optimization of the guest experience in the hospitality industry. This level of customization ensures that guests feel uniquely valued during their stay, enhancing their overall experience.

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Information Article Book Guest Satisfaction 90

SiteMinder

MARCH 25, 2024

Secure transactions With Despegar, the booking and payment process is streamlined and secure, offering peace of mind to both you and your guests. This reliability enhances the overall booking experience, contributing to guest satisfaction and loyalty. Step 2 : Set up your property listings.

Book 52

Book Accounting Catering Pricing 52

SiteMinder

OCTOBER 10, 2023

This synchronisation is vital as it ensures that potential guests always have access to accurate information, thereby enhancing their booking experience and reducing the chances of overbooking or other discrepancies. And best of all? Look for a channel manager that is reputable, reliable, and has good reviews from other hoteliers.

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Guest Satisfaction Book Information Catering 52

Hotel Owner

JUNE 18, 2023

Net Promoter Score (NPS) NPS gauges customer loyalty by asking guests how likely they are to recommend your hotel to others. It’s an excellent indicator of guest satisfaction and a powerful tool for predicting future booking behavior. Monitoring and working on improving your ORS can drive more bookings.

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Strategic Planning Guest Satisfaction Book Housekeeping 105

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. A user-friendly booking engine with a secure payment gateway can significantly enhance direct bookings and overall guest satisfaction.

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Guest Satisfaction Book Property Management Pricing 52

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

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POS Systems Guest Satisfaction Training Front of House 130

eZee Absolute

DECEMBER 14, 2023

Guest Satisfaction The ultimate test for any hotel is guest satisfaction. A well-managed supply chain ensures that guests receive the expected level of quality and service. From fresh and crisp linens to a diverse and delectable menu, every element contributes to the overall impression guests carry with them.

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Procurement Guest Satisfaction Information Accounting 59

Hotel Business

MAY 18, 2023

This feature is part of Hotel Effectiveness’ larger suite of labor management software solutions designed to help hotels optimize costs, leverage contract labor, streamline operations and improve guest satisfaction. It gives autonomy to the associates to manage their schedules and helps take the pressure off their managers.

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Scheduling Guest Satisfaction Accounting Back of House 52