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Exploring the world of guest services: from definitions to job descriptions

Les Roches

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

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Q&A: HFTP’s Frank Wolfe on technological innovation in the hospitality industry

Smart Brief Hospitality

As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. Another big game changer, over the last decade, is the automation of operational and accounting processes.

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How to use QR Codes in Hotels as a Marketing or Guest Service Tool, Also after Covid-19

Xotels

Upon scanning the QR code, they will be diverted to the hotel website’s blog which contains the latest events, restaurant tips, attractions and activity recommendations, our favorite shops, etc. From here the guest can also navigate to any social media pages. Registering for an event or activities in your hotel. Promote events.

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Maximizing Total Profitability: Transitioning from RevPAR to RevPAG

Revenue Hub

Limitations of RevPAR While RevPAR provides a useful snapshot of room revenue, it doesn’t account for other revenue streams such as dining, spa services, or recreational activities. As the industry evolves, there’s a need for a more holistic metric that considers the total guest spend.

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A guide to hotel departments, operational areas and building functions

SiteMinder

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in.

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A comprehensive overview of job positions within a hotel

SiteMinder

Duties include negotiating with vendors, managing contracts, quality assurance, stock taking, and accounting. Day to day, the HR manager is in charge of ensuring that all workers rights regulations are adhered to and may be required to assist with negotiations between union leaders and management in the event of staff disputes.

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High paying jobs in hospitality: what to expect and how to prepare yourself

Les Roches

These include: Hospitality manager Hotel management Resort management Event management Back-of-house and housekeeping management Food and beverage director Careers in luxury hospitality Revenue and finance management. Event management needs a mix of practical skills and creative skills.