Revenue Hub

MARCH 5, 2024

In the context of hotels, this might include room booking systems, customer relationship management (CRM) software, or point-of-sale (POS) systems that have been in place for many years. For instance, if a hotel’s booking system cannot integrate with the latest online travel agencies (OTAs), it misses out on revenue potential.

Maintenance 97

Maintenance POS Systems Book Article 97

SiteMinder

OCTOBER 11, 2022

Duties include greeting guests, making bookings, taking phone requests and managing complaints. From handling complaints and supervising staff to scheduling maintenance and managing budgets, this role oversees all aspects of hotel operations. Accounting manager. This is arguably one of the most important hotel positions.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

SiteMinder

OCTOBER 11, 2022

Taking reservations or bookings over the phone. Assisting guests with changes to their bookings. Making restaurant reservations and booking taxis on behalf of guests. From hiring all staff to scheduling maintenance to creating new revenue management strategies , the hotel management team is extremely busy.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

SiteMinder

SEPTEMBER 10, 2023

It serves as a financial blueprint, detailing various revenue streams such as room bookings, food and beverage sales, and ancillary services. The budget also accounts for all types of expenses, including operational costs, capital expenditures, and marketing budgets. On the expenditure side, list all fixed and variable costs.

Budgeting 59

Budgeting Maintenance Front Desk Operations Document 59

Revenue Hub

JULY 19, 2023

Secondly, having all your units booked doesn’t mean maximized revenue earned. So, when using the occupancy rate, you should be careful with it and take into account other measurements to get a fuller picture. Overall, average hotel occupancy rates range between 65 and 80 percent. Why track occupancy rate?

Maintenance 79

Maintenance Article Pricing Scheduling 79

Hotelogix

FEBRUARY 1, 2024

It means they primarily maintain an Excel Sheet to keep track of guest records, availability, finances, accounting, etc. They often offer flexible subscriptions and cloud-based options that eliminate the need for expensive hardware and reduce the costs associated with software updates and maintenance. So what do they do? 

Guest Satisfaction 130

Guest Satisfaction Training Budgeting Demo 130

Revenue Hub

OCTOBER 25, 2023

Hotels using advanced revenue management technology can quickly adjust rates hundreds or even thousands of times each day based on more frequent trends and booking behavior updates. This level of accountability is only possible through advanced automation supported by machine learning. Revenue management today is much faster-paced.

Book 91

Book Housekeeping Maintenance Information 91

Modern Restaurant Management

JUNE 24, 2021

Customers want the ability to order online, set up delivery, view seating, and book tables through the convenience of a mobile phone. Most digital marketing agencies offer many important solutions for small to medium-sized restaurants, including: Website design, monitoring, and maintenance. Google Rankings and Google My Business.

Marketing 203

Marketing Communication Maintenance Budgeting 203

Hotel Business

SEPTEMBER 28, 2023

When the offering launches, which is expected in the coming weeks, World of Hyatt members will have direct booking access to a collection of short-term private home rentals from beachfront escapes to mountainside ski chalets, where they can earn and redeem points beyond the traditional hotel stay.

Resort Management 99

Resort Management Procurement Concierge Housekeeping 99

Hotel Business

MARCH 16, 2023

Booking source In 2019, OTA-sourced bookings made up 57% of all reservations, while non-OTA bookings made up the remaining 43%. During the pandemic, there was a significant shift toward direct bookings due to decreased advertising budgets for OTAs. Booking window In 2019, booking windows had a global average of 34 days.

Book 52

Book Maintenance Pricing Budgeting 52

Hotelogix

OCTOBER 18, 2023

Efficient Service Management: POS systems enable seamless management of different hotel services, such as room service, restaurant orders, spa bookings, and more.   Cost Consideration: Analyze the overall cost, including setup, licensing, and maintenance fees.  Which Type of Hotel POS System Should You Go For?

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

Revenue Hub

MAY 15, 2023

This article will examine how to eliminate friction, increase personalization, and drive conversions at every stage of the guest journey, from booking, to the guest welcome, to payments and dining, to the guest departure. Make it easy for guests to book direct. Of course, eliminating friction does not end at booking.

Book 64

Book Article Information Housekeeping 64

Bed and Breakfast Coach

MAY 4, 2023

You may have already created a lot of jobs for yourself instead of delegating What if I told you that in order to become a truly professional host, and serve your guests like no one else ever could, you need to do LESS work, and learn instead how to master just a few key things?

Book 52

Book Scheduling Accounting Maintenance 52

7 Shifts

AUGUST 10, 2020

Document purpose, such as training materials, finance & accounting, scheduling, legal & compliance, mail and bills, etc. No need for an hourly deep clean of your entire office–just hold yourself accountable for reducing build-up where it’s not needed. Featured Resource: Online Manager Log Book Software.

Document 140

Document Scheduling Book Accounting 140

7 Shifts

MAY 3, 2021

This added layer of communication and accountability among your team can help stay on top of things and focus on providing the best experience possible for everyone. This added layer of communication and accountability among your team can help stay on top of things and focus on providing the best experience possible for everyone.

Server 148

Server Budgeting Scheduling Communication 148

SiteMinder

JUNE 18, 2023

Technical maintenance and security. Free themes may be tempting, but they also often end up costing more in the long run as they lack important functionality for hotels (such as booking engine integration). Create social media accounts for your website and include links in your posts (e.g., Yellow Pages, Tripadvisor, Yelp).

Blog 69

Blog Book Accounting Catering 69

Hotel Business

SEPTEMBER 15, 2023

This helps you understand if there is market compression or depression that your on-books have not yet reflected, giving you the heads up to course-correct. Future bookings are often the first indicators of whether business is growing or declining. Using external data about your market can assist here.

Special Events 64

Special Events Pricing Accounting Events 64

Travel Booster

JUNE 19, 2023

By leveraging APIs, any company that provides travel services can retrieve a broad range of real-time data, streamline booking and accounting processes, and develop a comprehensive range of travel services to offer their customers.

Information 52

Information Document Book Scheduling 52

Blue Magnet Interactive

DECEMBER 20, 2023

These roles encompass Account Managers, SEO specialists, social media experts, designers/developers, email marketers, and a director. When renting, any maintenance or property issues become the landlord’s responsibility to address. Could all these digital marketing services for the 15 hotels be condensed into one role?

Marketing 52

Marketing Training Book Budgeting 52

Revenue Hub

DECEMBER 8, 2023

This necessitates a shift to technology infrastructure that supports keyless room entry, virtual check-ins, guest notifications, mobile tipping, and bookings. Automation technologies make a difference in hotel operations and efficiency to streamline back-office tasks such as inventory management, accounting, and payroll processing.

Travel and Tourism 98

Travel and Tourism Procurement Maintenance Information 98

7 Shifts

JULY 31, 2020

And if they would forget to go check, it would not necessarily account for an event that was coming up, and were left, again, short-staffed, over-staffed. Keeping the Mattenga’s team in-sync Mattenga’s Pizzeria keeps their operations on lock with over 60 Manager Log Book entries a day. Whenever there are mistakes, it gets documented.

Scheduling 148

Scheduling Document POS Systems Communication 148

Xotels

NOVEMBER 23, 2023

Housekeeping & Maintenance: Guest perceptions of a hotel are heavily influenced by the cleanliness and maintenance of rooms and common areas. Hotel management oversees effective housekeeping and maintenance procedures, ensuring well-maintained, hygienic, and aesthetically pleasing premises.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

Housekeeping & Maintenance: Guest perceptions of a hotel are heavily influenced by the cleanliness and maintenance of rooms and common areas. Hotel management oversees effective housekeeping and maintenance procedures, ensuring well-maintained, hygienic, and aesthetically pleasing premises.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. Extras are an added expenditure that guests will only realise they want during the booking process.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

Revenue Hub

FEBRUARY 27, 2023

Though prices and demand are at all-time highs, costs are through the roof — rising labor costs, supply costs, property maintenance costs, etc. Where RevPAR primarily considers solely revenue generated from selling rooms, TRevPAR takes into account all revenue generated from the property. You can’t win at what you don’t measure.

Article 79

Article Housekeeping Maintenance Information 79

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. Extras are an added expenditure that guests will only realise they want during the booking process.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

SiteMinder

OCTOBER 16, 2022

Maintenance. Accounts receivable. Accounts payable. This covers all the main cash-generating activities of your business, such as room bookings , food and beverage sales and other sales. Accountant fees. Repairs and maintenance. LESS SALES RETURNS / ALLOWANCES ( enter “-” negative amount ).

Pricing 72

Pricing Information Maintenance Accounting 72

Xotels

APRIL 3, 2024

property maintenance) and comparatively low variable costs (e.g., Revenue management strategies typically include decisions based on historical booking data, competitor pricing, seasonal trends, local events, and customer behaviour. High Fixed Costs & Low Variable Costs: The hotel industry typically features high fixed costs (e.g.,

Pricing 52

Pricing Book Budgeting Marketing 52

SiteMinder

DECEMBER 20, 2023

No matter which definition you use, the ultimate goal of all hotel businesses is the same: to attract more guests, fill more rooms, and maximise the value of every booking. For example, increasing web traffic by 50% and direct bookings by 15%) When do you want all this to happen? Where do you want to be? Within the next 12 months?

Book 59

Book Housekeeping Pricing Communication 59

Les Roches

JANUARY 19, 2024

Distribution channels principally include online travel agencies or direct bookings through your website or booking call centers. you’ll need a detailed breakdown of overheads such as staff wages, utilities, marketing efforts, and ongoing maintenance.

Marketing 52

Marketing Book Accounting Procurement 52

SiteMinder

JANUARY 17, 2024

Handling each guest manually is a labour-intensive process, and during peak times can account for many man-hours. With SiteMinder, securing bookings from guests on the go is easier than ever. However, with the right tools, technology, and processes, establishing this crucial aspect of your booking experience is simple.

Book 52

Book Download Reservations Blog 52

The Restaurant Times

DECEMBER 3, 2021

Working within your budget’s limits is critical, as is developing an effective company plan that accounts for all employees, food, beverages, entertainment, maintenance, promotion, cleaning, and bills. Host comedy nights, poetry nights, or even book reading sessions at your pub and see the difference in footfall.

Events 52

Events Special Events Accounting Maintenance 52

Revenue Hub

MAY 18, 2023

This data can include guest preferences, booking history, and guest feedback, which can be used to personalise the guest experience, offer targeted promotions, and improve guest loyalty (read more on the importance of capturing hotel guest data ). That kind of personalization can make or break the success of an email campaign.

Front Desk Operations 82

Front Desk Operations Cost Reduction Book Training 82

Xotels Hotel Revenue Management

NOVEMBER 11, 2019

Additional key metrics include any planned renovations and maintenance operations during the off-season, and the impact of any tax payment or interest rate obligation changes. At its core, it takes into account room rate decisions and displacement reviews for possible group reservations. On-the-book (OTB) data. Market trends.

Reservations 52

Reservations Accounting Book Information 52

Les Roches

AUGUST 12, 2022

Part of your role can include managing a group of departmental managers and overseeing budgets, sales targets, recruitment, customer complaints, building maintenance, housekeeping, and all licensing and health and safety regulations. According to TripAdvisor , 81% of online customers take into account online reviews before booking a hotel.

Communication 52

Communication Housekeeping Customer Service Training 52

eZee Absolute

JANUARY 9, 2024

Payment processing solutions can be integrated with your existing systems too, like your hotel PMS, channel manager, booking engine, or restaurant POS. The automated transactions processed by these terminals significantly reduce the risk of errors associated with manual cash handling, ensuring precise accounting records.

Budgeting 59

Budgeting Training Information Communication 59

eZee Absolute

DECEMBER 27, 2022

These are designed to enhance the guest experience by providing personalized recommendations and services, such as booking activities or ordering room service. One of the most sought-after is a contactless system , that allows guests to book, check-in, avail of services, and check-out from a hotel without any human interference.

Training 59

Training Reservations Communication Property Management 59