Remove Accounting Remove Book Remove Guest Services Remove Maintenance
article thumbnail

Online booking process strategies for hotels

SiteMinder

What is the online booking process? The online hotel booking process is how guests book and pay for a stay at your hotel. This process is made possible by your hotel’s website, open 24/7 to greet potential guests and turn their interest into confirmed stays.

Book 98
article thumbnail

4 Key Pillars Of A Guest-Centric Cloud PMS

InnQuest

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. Book a demonstration of our award-winni ng hotel management software here.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

A comprehensive overview of job positions within a hotel

SiteMinder

As the face of the hotel, the receptionist is the first and last person guests interact with. Duties include greeting guests, making bookings, taking phone requests and managing complaints. Duties include negotiating with vendors, managing contracts, quality assurance, stock taking, and accounting. Accounting manager.

article thumbnail

A guide to hotel departments, operational areas and building functions

SiteMinder

As the main guest service department in a hotel, front office functions include: Answering phones. Taking reservations or bookings over the phone. Greeting guests upon arrival. Checking guests in. Checking guests out. Assisting guests with changes to their bookings. Maintenance department.

article thumbnail

Hotel budget: Steps in the budgeting process for hotels

SiteMinder

It serves as a financial blueprint, detailing various revenue streams such as room bookings, food and beverage sales, and ancillary services. The budget also accounts for all types of expenses, including operational costs, capital expenditures, and marketing budgets. On the expenditure side, list all fixed and variable costs.

article thumbnail

Why Aren’t Hoteliers Talking About the Most Valuable Metric: GOPPAR?

Revenue Hub

Though prices and demand are at all-time highs, costs are through the roof — rising labor costs, supply costs, property maintenance costs, etc. Where RevPAR primarily considers solely revenue generated from selling rooms, TRevPAR takes into account all revenue generated from the property. You can’t win at what you don’t measure.

Article 73
article thumbnail

Hotel financial statements: What are they and how to read them

SiteMinder

Guests services such as massages and spa treatments. Maintenance. Accounts receivable. Accounts payable. This covers all the main cash-generating activities of your business, such as room bookings , food and beverage sales and other sales. Accountant fees. Repairs and maintenance. Staff wages.

Pricing 72