Hotelogix

FEBRUARY 4, 2024

You can see which rooms are available, which are booked, and which guests are checking in and out. You can also cancel or modify reservations based on guests' requirements here.  Housekeeping A clean and well-maintained room is essential for guest satisfaction.

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Housekeeping Maintenance Reservations Accounting 148

Revenue Hub

APRIL 19, 2024

This information includes personal details, preferences, booking history, and communication logs, enabling you to deliver personalized experiences, increase guest satisfaction, and drive loyalty. You’ll be able to capture necessary information from leads to create robust contact and account profiles.

Guest Satisfaction 100

Guest Satisfaction Catering Information Document 100

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Plus, it leads to complexities such as rate parity/inventory disparity, overbookings, and guest dissatisfaction.  

Housekeeping 148

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 148

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry.  This streamlined process enhances guest satisfaction and encourages more bookings.

Reservations 100

Reservations Book Information Guest Satisfaction 100

Revenue Hub

AUGUST 2, 2023

NB: This is an article from ReviewPro As well as a weekly pattern and changes in volume over national holidays or festivities, the summer months will probably come with fluctuations in guest satisfaction, review volume and even other metrics like guests’ perception of value. Understand 3.

Guest Satisfaction 84

Guest Satisfaction Article Book Accounting 84

Hotelogix

FEBRUARY 1, 2024

It means they primarily maintain an Excel Sheet to keep track of guest records, availability, finances, accounting, etc. Trust me, this solution will revolutionize how you run your hotel and improve overall guest satisfaction.  So what do they do?    The answer is obvious - they try to do it manually.

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Guest Satisfaction Training Budgeting Demo 130

Hotel Business

JUNE 21, 2023

Over the past couple of years, Artificial intelligence (AI) has greatly improved hotel operations and efficiency by automating processes such as booking and contactless check-in, allowing staff to focus on providing premium, personalized experiences to guests faster and at reasonable prices.

Accounting 98

Accounting Guest Satisfaction Reservations Pricing 98

Hotel Business

APRIL 1, 2024

The number of rechargeable cars sold is up 50% year-over-year, and experts predict that EVs and plug-in hybrids will likely account for nearly a quarter of all cars on the road in 2024. Increase guest engagement A recent study showed that approximately 20% of hotel guests said they need EV charging stations when staying overnight.

Accounting 75

Accounting Property Management Guest Satisfaction Download 75

SiteMinder

MARCH 25, 2024

It operates a platform that allows users, primarily speakers of Spanish and Portuguese, to search, book, and manage flights, hotels, and other travel-related services. Despegar offers a mobile application that encompasses a wide range of travel services, including hotel bookings and Despegar check-ins. What is Despegar?

Book 52

Book Accounting Catering Pricing 52

Revenue Hub

APRIL 16, 2024

Transaction Histories : Detailed records of past bookings, upgrades, on-site expenditures, and service usages. Guest data is instrumental in improving operational efficiency. By understanding peak booking times, guest flow, and preferred services, hotels can manage staff allocation, inventory, and amenities more effectively.

Information 90

Information Article Book Guest Satisfaction 90

eZee Absolute

MAY 16, 2024

Fraudsters steal credit card details (card number, expiration date, CVV code) and use them online to book rooms or pay for services without even needing a physical card. Physical Card Theft : The classic case – a thief steals a guest’s wallet or credit card and uses it to pay for their stay or rack up charges.

Document 52

Document Training Information Book 52

Revenue Hub

SEPTEMBER 13, 2023

NB: This is an article from Demand Calendar If so, you may miss substantial revenue streams and opportunities for greater guest satisfaction. In today’s competitive landscape, full-service hotels and resorts must look beyond room bookings to become truly profitable.

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Guest Satisfaction Pricing Article Book 81

Revenue Hub

JULY 19, 2023

A sophisticated Revenue Management System (RMS) can help facilitate this process, taking into account numerous data points and offering actionable insights for optimal pricing. Further, engaging actively on social media can enhance your hotel’s visibility, attracting a wider audience and encouraging more direct bookings.

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Pricing Article Strategic Planning Guest Satisfaction 91

SiteMinder

OCTOBER 10, 2023

A TripAdvisor channel manager is a specialised tool aimed at empowering hoteliers to enhance their online visibility across TripAdvisor’s vast booking platform. This ensures uniformity and minimises the risk of overbookings through real-time inventory management, rate management, booking management, auto sync, and additional features.

Guest Satisfaction 52

Guest Satisfaction Book Information Catering 52

Hotel Owner

JUNE 18, 2023

Monitoring and working on improving your ORS can drive more bookings. Net Promoter Score (NPS) NPS gauges customer loyalty by asking guests how likely they are to recommend your hotel to others. It’s an excellent indicator of guest satisfaction and a powerful tool for predicting future booking behavior.

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Strategic Planning Guest Satisfaction Book Housekeeping 105

STAAH

MARCH 21, 2023

STAAH ReviewMinder is a comprehensive online reputation management tool that can help hotels manage their online reputation and improve guest satisfaction. Sentiment analysis This feature uses natural language processing to analyze guest reviews and feedback and categorize them as positive, negative, or neutral.

Guest Satisfaction 77

Guest Satisfaction Demo Scheduling Accounting 77

SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

Revenue Hub

FEBRUARY 29, 2024

Strategic yield management offers a refreshing perspective, advocating for a nuanced approach that takes into account market dynamics and seasonal variations. It’s about finding the delicate balance that maximizes revenue potential without compromising on quality or guest satisfaction.

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Guest Satisfaction Pricing Article Accounting 90

Revenue Hub

MARCH 5, 2024

In today’s hospitality industry, the competition is fierce, and guests’ expectations are higher than ever, making it the perfect time for your property to focus on increasing your service standards to boost guest satisfaction. At a basic level, saying, “Welcome back, Mr Smith.

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Pricing Blog Book Article 81

Hotel Business

MARCH 13, 2024

By Jared Lerner In the competitive landscape of the hospitality industry, hotels are constantly seeking innovative ways to optimize their operations, increase revenue and enhance guest satisfaction. In addition to maximizing revenue, short-term hotel stays can also improve operational efficiency for hotels.

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Guest Satisfaction Catering Budgeting Scheduling 69

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

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Housekeeping Book Guest Satisfaction Information 130

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

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POS Systems Guest Satisfaction Training Front of House 130

SiteMinder

OCTOBER 9, 2023

These metrics encompass a wide range of areas, from financial figures like revenue per available room (RevPAR) and average daily rate (ADR) to operational aspects such as occupancy rates and guest satisfaction scores. Distribution channel performance is vital to know which channels (like OTAs, direct bookings) are most profitable.

Guest Satisfaction 59

Guest Satisfaction Accounting Book Housekeeping 59

Revenue Hub

SEPTEMBER 5, 2023

MinLOS ensures that guests don’t book for only one night during busy times, while MaxLOS prevents extended bookings that could lead to a loss of potential revenue from other guests. This approach maintains a sense of scarcity, encouraging potential guests to book in advance.

Pricing 99

Pricing Reservations Training Article 99

SiteMinder

OCTOBER 10, 2023

This forecast takes into account the total number of rooms in the hotel and subtracts the number of rooms that are expected to be occupied. Without undertaking accurate hotel forecasting, you’ll have no accuracy when it comes to predicting your future booking volume.

Book 52

Book Pricing Reservations Accounting 52

SiteMinder

OCTOBER 5, 2023

It allows you to manage bookings, adjust nightly rates, availability, and streamline inventory management. This global exposure means that hotels, regardless of size or location, have the opportunity to attract travellers from various regions, enhancing their booking potential. A particularly useful feature is the rate management tool.

Competitive Analysis 59

Competitive Analysis Book Information Property Management 59

SiteMinder

DECEMBER 20, 2023

Between the ThinkReservations booking system, PMS and channel manager, this ecosystem of tools promises to save time and increase bookings. It offers a decent level of functionality, with its stated goals centring on driving more direct bookings, saving time through automation, and hotels putting the focus back on the guest.

Book 59

Book Reservations Accounting Guest Satisfaction 59

eZee Absolute

JANUARY 24, 2024

Here’s how—imagine this—a corporate guest wraps up a successful meeting and prepares to check out from your hotel. As he approaches the front desk to settle his account, the last thing you want is a cumbersome payment process overshadowing the quality of their stay. And this is where the right payment gateway can make a difference.

Guest Satisfaction 59

Guest Satisfaction Book POS Systems Catering 59

Les Roches

DECEMBER 27, 2023

Guest experience Guest experience includes all the interactions between guests and a business. It is shaped by the quality of guest services, the atmosphere of the business or venue and the overall level of customer care. They may also help customers with membership sign-ups and renewals.

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Guest Services Definition Customer Service Concierge 52

Revenue Hub

JULY 11, 2023

An RMS applies sophisticated algorithms and machine learning to predict demand patterns and suggest optimal pricing, taking into account a variety of factors including historical data, competitor prices, and market trends. This allows your hotel to maximize revenue during high-demand periods and stimulate bookings during slower periods.

Pricing 65

Pricing Book Article Events 65

SiteMinder

NOVEMBER 22, 2023

Customer journeys are crucial for successful hotels, as they reveal the key touchpoints that drive a guest’s decision to book – or not book – with their business. Table of contents Where do hotel customers begin their booking journey? Hotel sites were next with 17% of the share.

Book 100

Book Blog Information Communication 100

SiteMinder

JULY 23, 2023

Pricing: The nightly rate or total cost of the stay, often adjustable based on factors like the number of guests and the season. Availability: The dates when the property is open for bookings, indicating its current and future availability. Table of contents Why should hotels create a listing on Airbnb?

Book 52

Book Information Accounting Pricing 52

Revenue Hub

APRIL 30, 2024

Join us as we uncover the truth about how revenue management can enhance profitability and guest satisfaction. Effective revenue management involves considering factors such as seasonality, booking patterns, length of stay, and customer segmentation to determine the optimal pricing and distribution strategies.

Pricing 80

Pricing Information Article Marketing 80

Revenue Hub

APRIL 17, 2024

Not completely accurate at the time, but it did help people understand that I didn’t work in accounting, and it certainly is a more accurate statement today. Working as a cross-functional team and adopting a data-informed decision strategy in both areas leads to more predictable outcomes in both topline results and guest satisfaction.

Marketing 89

Marketing Information Budgeting Reservations 89

Revenue Hub

MAY 18, 2023

And then there’s the layer of staff that largely goes unseen by guests: hotel management (i.e. accounting, marketing, IT, sales, etc.). In other words, they worked across departments to overcome the archaic technological hurdle of being able to offer and allow guest to pre-book adjoining rooms. What’s in it for me?”

Pricing 90

Pricing Guest Satisfaction Housekeeping Article 90

Hotel Owner

JULY 20, 2023

According to Deloitte, 39% of guests are likely to spend more on personalised experiences. For brands, this is significant as great experiences increase guest satisfaction and the likelihood that a customer will return. Connecting the dots and identifying the ownership of this data is a daunting task.

Guest Satisfaction 74

Guest Satisfaction Book Marketing Customer Service 74

Xotels

APRIL 3, 2024

The goal is to find a balance between attracting guests with competitive pricing during periods of low demand and capitalizing on higher rates during peak demand periods. Revenue management strategies typically include decisions based on historical booking data, competitor pricing, seasonal trends, local events, and customer behaviour.

Pricing 52

Pricing Book Budgeting Marketing 52