Horizon Hospitality

FEBRUARY 26, 2024

Whether voluntarily or legally obligated, hospitality employers have made record-setting pay rate increases in 2023. However, many companies are still struggling to attract talent due to a low unemployment rate. When employers compete for talent in a small talent pool, they need more than increased pay to gain the upper hand. These conditions will produce an explosion of lucrative benefits for employees in 2024.

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Scheduling 130

Horizon Hospitality

FEBRUARY 19, 2024

Between the rise in unreliable third-party to-go orders and a recent wave of price increases, there has been an increase in nasty reviews online. For some restaurant managers, over-the-top, bad reviewers simply do not merit a response, especially if the diners were unruly or rude. But responding to these might be in a restaurant’s best interest. Potential customers can see that management is committed to quality (or protecting their staff), and review sites like Google and Yelp will be more like

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Horizon Hospitality

FEBRUARY 12, 2024

Whether you are a hotel professional trying to climb the ladder, or transitioning mid-career into hotels, the path to becoming a hotel general manager can sometimes be unclear. While each brand, region, and even property has its quirks, there are a few things that every hotel manager needs to be successful. Consider these skills when deciding if you have what it takes to be a successful hotel general manager: Strong Financial Acumen Ability to Problem-Solve Hands-on Leadership An Eye for Talent

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Communication 130

Horizon Hospitality

FEBRUARY 5, 2024

Even though senior living staffing has improved immensely since the pandemic, attracting new staff is the number one priority for many senior living communities in 2024. Where can communities find fresh talent that can grow and develop with the senior living industry? Since Generation Z will make up 30% of the total workforce by 2025, these young workers could be the answer.

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Horizon Hospitality

JANUARY 29, 2024

Which generation has the most influence over how Country Clubs are evolving? Is it the Millennials, one of the fastest-growing groups of new golfers? Or is it Generation X (aged 42 – 57), which currently holds the highest utilization increase of Country Clubs ? Or is it Generation Z, the current members’ children who can’t yet afford a membership?

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Horizon Hospitality

JANUARY 22, 2024

As a hospitality manager, implementing “dry” promotions – a promotion that does not include a pay raise – can be risky. On the one hand, it can help employees quickly grow their skill sets and gain a better understanding of the business. On the other hand, employees often view it as an empty gesture by employees looking to squeeze some extra work out of them.

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Horizon Hospitality

JANUARY 15, 2024

You may have heard the word “authentic” frequently in 2023 (Merriam-Webster dubbed it as the word of the year after all). But how exactly is authenticity translated into Food and Beverage in the Hotel industry? Consider these Hotel Food and Beverage trends for 2024 that highlight travelers’ demands for a casual experience that embraces local culture, flavors, and people: Local Cuisine Takes Spotlight.

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Catering 130

Horizon Hospitality

JANUARY 8, 2024

It’s no secret that the restaurant industry struggles to retain workers. Many restaurant owners have simply accepted this as a fact of life and figured out ways to cope with a revolving door of employees. However, the most competitive restaurateurs understand that creating staff loyalty is not only good for business but essential for growth. Here are eight ways restaurants can instill loyalty in teams and reduce turnover: Start on the Right Foot Keep Pay Competitive Celebrate Staff Achievements

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Horizon Hospitality

DECEMBER 26, 2023

As baby boomers retire and move into Senior Living communities, they are voicing strong opinions about what they want their individual dining experiences to look like. Communities are adjusting to create more “resident-centric” dining, incorporating more flexibility, personalization, and wellness. Look for these four dining trends in 2024 that cater to the newest generation of residents: Ingredients from Community Gardens Open Multi-Use Kitchens Restaurant-Inspired Efficiencies Giving Residents

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Catering 130

Horizon Hospitality

DECEMBER 18, 2023

“By failing to prepare, you are preparing to fail.” — Benjamin Franklin As hospitality recruiters, we have seen first-hand the importance of preparing for an interview. Not only does it show a potential employer that candidates are excited about the opportunity, but it gives candidates the confidence they need to let their skills and experience shine.

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Information 130

Horizon Hospitality

DECEMBER 11, 2023

Whether you are trying to maintain a high level of service or turn around a poor bottom line, hotel employee training is crucial to running a successful property. Effective hotel staff training programs can increase profitability, help with talent acquisition, and improve employee engagement. Here are four metrics to assess whether your hotel’s training program is working: Guest Satisfaction Scores Guest satisfaction is a direct reflection of most hospitality service training.

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Horizon Hospitality

DECEMBER 4, 2023

Until recently, ghost kitchens and virtual restaurants seemed like the next big thing in the restaurant industry. But after Wendy’s decided to scrap its historic investment into ghost kitchens earlier this year, restaurant industry experts are asking: Did ghost kitchens get ghost-busted? Although reduced operating costs, greater flexibility, and faster concept launch times are all appealing factors to restaurateurs, there are significant challenges that ghost kitchens face in a post-pandemic wor

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Kitchen Operations 130

Horizon Hospitality

NOVEMBER 27, 2023

As in every other industry, Artificial Intelligence has many hospitality recruiters on the edge of their seats. How can this technology be utilized? How will this technology change the industry? Will it replace certain roles? Our recruiting team has already discovered ways to leverage AI to research markets, build prospective candidate lists, efficiently catalogue candidate resumes, and streamline mundane administrative tasks.

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Horizon Hospitality

NOVEMBER 20, 2023

The recent wedding boom has finally eased as the industry catches up on two years of pent-up celebrations. After the dust settled, what has changed in the way people celebrate? For country club event planners looking to capture the revenue and exposure that weddings and special events can bring, consider these trends for 2024: Unplugged Events Personalized and Inclusive Menus Eco-friendly Planning Curated Intimate Moments Unplugged Events Instead of pushing kitschy hashtags and Snapchat filters

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Horizon Hospitality

NOVEMBER 13, 2023

Restaurant dayparts have shifted noticeably through the entire week, and Saturday brunch is no exception. In fact, Saturday brunch has surpassed Friday lunch as the busiest restaurant hours. If your restaurant hasn’t already started serving brunch, it may be time to consider it. Here are four things to keep in mind when deciding to add brunch to your menu: Focus on Quality over Quantity Presentation Matters Have Fun with Beverages Be Smart About Staffing Focus Your Menu on Quality over Quantity

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Horizon Hospitality

NOVEMBER 6, 2023

Recently, the Department of Labor proposed updated rules for salary overtime exemptions, potentially making 3.6 million more workers eligible for overtime. While there will undoubtedly be pushback and negotiations regarding the new overtime rule, here are the essential points of the current proposal: The Minimum salary-level threshold for overtime-exempt employees would rise to $55,068.

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Scheduling 130

Horizon Hospitality

OCTOBER 24, 2023

Studies have shown that lifelong learning is crucial to wellness during the golden years. While there is a growing niche industry of senior living communities connected to college campuses, residents don’t need physical access to a classroom to reap the benefits of lifelong learning. Here are five ways senior living communities can incorporate lifelong learning to enhance total wellness for residents: Start with Academics The most basic way to help seniors continue learning is to get back to the

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Training 130

Horizon Hospitality

OCTOBER 17, 2023

Emotional Intelligence, or EQ, has become a buzzword among hiring authorities, especially in high-stress service industries like hospitality. Yet when it comes time to hire management talent, many hiring authorities struggle to know what to look for. Here are five signs of an emotionally intelligent hospitality manager: Self-Awareness Empathy Keeping Cool Under Pressure Problem-Solving Coachability Self-Awareness Self-awareness is invaluable in avoiding skills and knowledge gaps.

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Horizon Hospitality

OCTOBER 10, 2023

The hotel industry is not known as an “early adopter” of cutting-edge technology. However, hospitality technology has been gaining speed lately, resulting in some futuristic hotel experiences. The latest surge of “smart hotels” has been fueled by AI and the Internet of Things (IoT), which is the digital connection of everyday items like room keys, TVs, fans, and even linens.

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Horizon Hospitality

OCTOBER 5, 2023

After California’s aggressive Fast-Food Accountability and Standards Recovery Act (FAST Act) passed in 2022, then repealed days later, the restaurant industry has been watching the state nervously. In the wake of a threatened referendum, negotiations, and rewrites, an amended version of AB 1228 was finally signed into law. How does this law directly affect California QSR chains, and what ripples will it send through the rest of the country’s restaurant industry?

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Horizon Hospitality

SEPTEMBER 25, 2023

It’s September, and chances are that your country club is buzzing with full tee times, busy racquet-sport teams, and packed outdoor dining outlets. But when the weather turns sour this winter, what will your club do to stay relevant for members? Will you jump into new programming, make changes to current operations, or step back and reassess future plans?

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Horizon Hospitality

SEPTEMBER 18, 2023

Many conversations surrounding 2023 restaurant menu trends seem to focus on quirky and bizarre ingredient combinations or TikTok influencers. However, when it comes time to order food from a menu, what are diners excited to order? In a nutshell, diners want their food choices to feel good: physically, emotionally, and even ethically. Here are five restaurant menu trends that showcase how restaurants are creatively meeting the consumer demand for wellness and sustainability: Plant-based Options S

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Pricing 130

Horizon Hospitality

SEPTEMBER 11, 2023

The latest trends in travel have brought sustainability, technology, and wellness to the forefront of every hotel owner’s mind. Not only do these trends demand that daily operations create a personalized guest experience, but physical facilities must also transform. When beginning hotel renovations, new developments, and technology upgrades, what do today’s project managers now need to consider?

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Communication 130

Horizon Hospitality

SEPTEMBER 4, 2023

What resources can you use to create an attention-grabbing resume? Having a friend or colleague proofread your resume is always a great idea. But when many large companies utilize technology to receive and screen resumes, wouldn’t it make the most sense to introduce your resume to cutting-edge technology first? Resume, meet ChatGPT! You don’t need to be a tech wiz to use this tool.

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Horizon Hospitality

AUGUST 28, 2023

The senior living industry is in a period of innovation, trying to overcome stale perceptions and attract the next generation of residents. Strategies like data-driven marketing and finance, customer-focused sales processes, and wellness-oriented operations dominate current senior living trends. To find innovative leaders that can create these changes in operations, finance, and marketing, communities are turning to the many senior living executive search firms that have entered the market.

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Marketing 130

Horizon Hospitality

AUGUST 21, 2023

Whether salary negotiations fell through, the work environment was toxic, or your dream opportunity fell into your lap, you’ve decided that your days are numbered with your current employer. You have finally come to the conclusion that it’s time to move on. So how do you handle your last days at your current company? A poor relationship with a previous employer can haunt your career later.

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Horizon Hospitality

AUGUST 14, 2023

Influencer marketing has a mixed reputation in the hotel industry. Many hotels are weary of imposters with delusions of grandeur trying to score free hotel stays at luxury resorts. Thankfully, the rate of imposter influencers like these has slowed significantly in the last few years. The role of influencers has evolved, and the influencer marketing industry has boomed, becoming a powerful marketing tool for hotels of all types, not just the high-end.

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Horizon Hospitality

AUGUST 7, 2023

There are two things that most small restaurant owners have in common. The first is that they are passionate about the restaurant industry. The second is that they are incredibly busy. Sometimes, these two traits make it easy for some essential, but less exciting, business functions to fall through the cracks. For example setting up thorough HR processes needed in restaurants tends to fall behind menus, decor, and marketing on the priority list.

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Horizon Hospitality

JULY 31, 2023

Travel demand is surging, yet hotels are handling more dissatisfied guests than ever before. What’s causing the trend? The biggest complaints are not about quality of service or cleanliness (in fact, satisfaction in these areas has risen). The biggest concern guests have is the value they receive for the price. While room rates do not seem to be falling any time soon, properties can take steps to help guests find more value in their stay, and keep coming back in the future: Keep Fees Transparent

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Pricing 130

Horizon Hospitality

JULY 24, 2023

Believe it or not, ninety-two percent of online job applications go unfinished by candidates. That is a staggering figure for any business trying to keep teams staffed. For industries like country clubs, which already deal with a limited talent pool, it is also problematic. What can clubs do when their career page is losing candidates interest? Focus on the Candidate.

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Club Management Information 130

Horizon Hospitality

JULY 17, 2023

Traditionally, high school workers have been staples of the restaurant workforce. But in the last twenty years, the percentage of high school students holding jobs has dropped from over 30% to less than 20%. Since the most recent classes of high schoolers have had a unique upbringing in the last ten years, restaurants must look beyond the standard “We’re Hiring” window sign to gain their attention.

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Horizon Hospitality

JULY 10, 2023

LinkedIn has become more than just a place to post your resume and connect with colleagues. It has become synonymous with professional networking and personal branding. Unsurprisingly, it is one of the top methods for hiring managers to find and vet candidates, even in the hospitality industry. Whether you are actively applying for jobs or simply open to hearing about new opportunities, you may be wondering, “How do I get noticed by recruiters on LinkedIn?

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Information 130

Horizon Hospitality

JUNE 26, 2023

In a recent survey of senior housing operators , ninety percent of respondents reported current staffing shortages! Yes, attracting new talent is key to staying staffed. However, senior living communities should consider putting the bulk of their time and energy into retaining their existing employees. How can senior living leaders create a workplace that fosters loyal and tenured employees?

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Horizon Hospitality

JUNE 20, 2023

If you work in the restaurant industry, we don’t need to tell you how irritating, and usually financially detrimental, reservation no-shows are. It can throw operations out of balance and often creates staff resentment toward diners. While there is no one-size-fits-all solution, there are several ways you can control the rising rate of reservation no-shows.

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Reservations Communication Information 264

Horizon Hospitality

JUNE 13, 2023

Once a niche travel market, sustainable travel is on the minds of more travelers today. Over eighty percent say that sustainable travel is important to them! How can hotels make sustainability changes that resonate with travelers and still make sense operationally? Do you have hotel management that can take on the challenge? Or is that too far out of their hospitality expertise?

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Marketing 246

Horizon Hospitality

JUNE 6, 2023

written by Leigh Ann Teubert Director of Client Relations – Horizon Hospitality When a guest walks into your operation and sees the same reliable people, it increases their comfort and confidence that they will receive great service. They will keep coming back and confidently tell all their friends about their experience. So, when your hotel or restaurant sees a spike in turnover, what toll does it take on your bottom line?

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Accounting Hospitality Management Pricing Information 246

Horizon Hospitality

MAY 23, 2023

Our hospitality recruiters will be the first to tell you that a glowing professional reference can seal the deal on your dream job offer. But if you are not in the habit of networking, asking for professional references can feel intimidating. The good news is that most of your professional network would love to contribute to your professional success.

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