Hotel Owner

SEPTEMBER 11, 2023

As general manager he now heads a 31-strong team at the 84-room Somerset Hotel, and his main responsibilities include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.

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Housekeeping Maintenance Catering Guest Services 105

Hotel Owner

OCTOBER 11, 2023

His main responsibilities include overseeing guest services, housekeeping, maintenance, and managing cost control. It’s great to work with a respected local employer, and I look forward to ensuring the best possible service for our guests.”

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Housekeeping Maintenance Guest Services Training 98

Hotel Owner

OCTOBER 5, 2022

In his new role as general manager, Gates will head a 33-strong team at the 76-room Bournemouth Sands Hotel, and his main responsibilities will include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.

Housekeeping 105

Housekeeping Maintenance Catering Guest Services 105

Alice Platform

FEBRUARY 4, 2022

So when ALICE customers wanted to integrate our Guest Services & Preventative Maintenance products with the Housekeeping solution, we listened: The best hotel technology partners are continuously iterating to better serve hoteliers.

Housekeeping 40

Housekeeping Maintenance Guest Services 40

SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience. As the face of the hotel, the receptionist is the first and last person guests interact with. Hotel manager.

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Maintenance Concierge Front of House Budgeting 72

Serviced Apartments

MARCH 2, 2023

Guest service provider Opago rebranded from City Relay Solutions in November. Meanwhile, Urban Rest Apartments was launched in 2017 to challenge the serviced apartment and corporate housing sector. The post Opago and Urban Rest partner for Bloom development appeared first on Serviced Apartment News.

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Housekeeping Maintenance Guest Services Property Management 52

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service.

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Property Management Catering Housekeeping Maintenance 130

SiteMinder

SEPTEMBER 10, 2023

It serves as a financial blueprint, detailing various revenue streams such as room bookings, food and beverage sales, and ancillary services. On the revenue side, categorise income into room bookings, food and beverage sales, spa services, conference facilities, and any other ancillary services. A note for seasonal hotels.

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Budgeting Maintenance Front Desk Operations Document 59

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Reporting issues to the maintenance team. Front of office functions.

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Front of House Housekeeping Maintenance Back of House 59

SiteMinder

SEPTEMBER 7, 2023

Hotel fees encompass a range of extra charges guests may pay for amenities and services. However, they are more than just additional charges on a guest’s bill. Examples might include resort fees that cover property maintenance, parking fees, or additional cleaning fees if guests bring pets.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

Hotel Business

MARCH 9, 2023

While management should exude these values through operations and guest service, designers must also pull the message through the interior and exterior material selection. Because hotels are high-traffic locations, walls, upholstery and other surfaces require regular maintenance and vigorous cleaning protocols.

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Sanitation Maintenance Accounting Budgeting 98

Revenue Hub

NOVEMBER 21, 2022

In the post-pandemic world, hotels have had to quickly modernize their technology infrastructure to provide more digital and contactless options for guests, as well as operate efficiently with leaner teams. Guest messaging – guest service has shifted to digital channels like live chat, SMS, and messaging apps.

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Book Communication Housekeeping Article 84

SiteMinder

NOVEMBER 22, 2023

A hotel robot is an automated machine designed to perform various service tasks, enhancing guest experiences and streamlining hotel operations with a touch of technological innovation – and not a small amount of artificial intelligence. Androids could actually make for a healthier guest service environment.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

SiteMinder

SEPTEMBER 6, 2023

It’s about building a relationship with your guests from the get-go. Those who book directly are often: More invested in your property; More likely to engage with your services; and ultimately, More inclined to leave a glowing review. To capture this audience, your website must offer a frictionless booking journey.

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Book Reservations Blog Demo 98

Les Roches

JULY 11, 2023

Overview of hotel management Whether a guest is visiting an exclusive resort in the Maldives or a boutique hotel in the United Kingdom, hotel management plays a vital role in providing their hospitality. One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings.

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Maintenance Concierge Communication Housekeeping 40

Les Roches

OCTOBER 30, 2023

Unparalleled convenience: Voice commands and smart room features offer convenience for guests, along with virtual concierge services to help them access what they need, when they need it. Personalized experiences: Using data analytics and AI-driven insights, hotels can tailor recommendations and services to match each guest’s profile.

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Concierge Travel and Tourism Information Catering 52

Les Roches

JANUARY 19, 2024

Hotel’s services and amenities It’s vital not to overlook the importance of services and amenities when developing business plans for hotels. These elements are key to shaping your guest experience, which is pivotal to the success or failure of your hoteling business.

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Marketing Book Accounting Procurement 52

Les Roches

JANUARY 8, 2024

A number of top hotel brands have embraced automation in the hospitality industry to provide greater comfort and convenience and elevate the guest experience. From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry.

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Housekeeping Training Hospitality Management Travel and Tourism 52

SiteMinder

OCTOBER 16, 2022

This can be helpful for: Setting prices for your rooms or services (to maintain a healthy profit margin). Guests services such as massages and spa treatments. Maintenance. Repairs and maintenance. Looking at how your expenses are affecting your net profitability. Fine-tuning your sales and marketing strategy.

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Pricing Information Maintenance Accounting 72

SiteMinder

MAY 8, 2024

What is an Airbnb property management service? An Airbnb property management service is designed to streamline your short-term rental operations by handling essential tasks such as listing optimisation, guest communication, and check-in/check-out logistics. Communicate with guests promptly and professionally.

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Property Management Maintenance Communication Housekeeping 52

Larry Mogelonsky

DECEMBER 11, 2023

As we review the numbers thus far from 2023, operational and labor costs continue to edge up in lockstep with guest service expectations, and yet some of the latest projections show travel demand as normalizing at or slightly above current levels. How is this done, though?

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Housekeeping Maintenance Scheduling Property Management 100

Hotel Owner

MARCH 20, 2024

Hospitality is quickly adapting to incorporate practices that have a reduced environmental impact and to support socially responsible initiatives – so expertise in sustainable practices in hotels, where exceptional customer service is balanced with a low carbon footprint, is widely sought.

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Housekeeping Maintenance Training Customer Service 93

Hotel Business

MAY 31, 2023

Real-time response agents are available to care for guests at check-in 24/7, 365 days a year, and Aavgo’s end-to-end platform offers all Econo Lodge hotels an all-in-one contactless solution designed to enhance the guest experience while reducing operational costs, according to the company. Responding directly to online reviews.

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Housekeeping Maintenance Training Reservations 98

Revenue Hub

MAY 18, 2023

Implementing cost-saving measures: Based on the analysis, cost-saving measures are implemented in the areas where costs can be reduced without affecting the quality of service. This can be attractive to guests who are environmentally conscious and may choose to stay at hotels that prioritize sustainability.

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Front Desk Operations Cost Reduction Book Training 87

Revenue Hub

FEBRUARY 27, 2023

Though prices and demand are at all-time highs, costs are through the roof — rising labor costs, supply costs, property maintenance costs, etc. Everything from additional guest services , to in-stay purchasing, happy hours at the bar, to a flash-sale local tour impacts this metric. You can’t win at what you don’t measure.

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Article Housekeeping Maintenance Information 83