SiteMinder

MAY 8, 2024

An Airbnb property management service is designed to streamline your short-term rental operations by handling essential tasks such as listing optimisation, guest communication, and check-in/check-out logistics. Some companies might also charge additional fees for services such as cleaning, maintenance, and special guest services.

Property Management 52

Property Management Maintenance Communication Housekeeping 52

InnQuest

SEPTEMBER 13, 2022

Automated housekeeping processes. Automated food service. In addition, chatbots can be useful for marketing purposes because of the huge amount of data they collect, and they allow hotels to promote special events and promotions directly to customers. Automating the Guest Journey with Apps. Digital check-in kiosks.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. In addition to that, it must be compatible with other hotel systems, (e.g.

Property Management 130

Property Management Catering Housekeeping Maintenance 130

Hotel Business

MAY 31, 2023

With Smart Reception, guests get all the services offered by a traditional front desk, such as check-in, receiving room keys and speaking with a remote agent, which properties can provide without diverting scarce resources away from hotel operations. Opening, managing and responding to housekeeping and maintenance ticket requests.

Housekeeping 98

Housekeeping Maintenance Training Reservations 98

SiteMinder

OCTOBER 11, 2022

Reservations agent. As the main guest service department in a hotel, front office functions include: Answering phones. Taking reservations or bookings over the phone. Greeting guests upon arrival. Checking guests in. Checking guests out. Assisting guests with changes to their bookings.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Hotelogix

APRIL 18, 2024

And what can one expect from guests who have confirmed reservations and yet been denied a room? Departments such as front desk and housekeeping, kitchen, and service, need to clearly and effectively communicate with each other at all times. A PMS will always have your guest information handy whenever you may need it.

Blog 130

Blog Communication Definition Book 130

SiteMinder

OCTOBER 11, 2022

This can include making restaurant reservations, arranging transport and providing information about the local area. Key attributes include people skills, customer service skills, patience, ability to use initiative and problem solving skills. Reservation agent. Guest services hotel positions. Revenue manager.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

SiteMinder

FEBRUARY 29, 2024

To enhance cross-departmental communication, ensuring a seamless guest experience. To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. To encourage collaboration and teamwork among staff for a cohesive work environment.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Les Roches

JANUARY 8, 2024

A number of top hotel brands have embraced automation in the hospitality industry to provide greater comfort and convenience and elevate the guest experience. From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry.

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

Hotel Business

NOVEMBER 27, 2023

For example, when a guest calls the front desk for extra towels, the attendant in many cases must make another call to housekeeping, taking up precious time. Adding in-room voice-enabled devices can automate those services, eliminate inefficiencies, save time and money, while providing guests with more timely service.

Housekeeping 64

Housekeeping Information Catering Reservations 64

Hotel Business

JANUARY 13, 2023

Four major factors impact a hotel guest’s expectations: location, cleanliness, amenities and whether they feel welcome at the property. The hotel location can’t change, so that expectation is or is not met before a guest makes a reservation. Does the hotel promote its return to daily housekeeping?

Housekeeping 59

Housekeeping Guest Satisfaction Training Reservations 59

SiteMinder

SEPTEMBER 10, 2023

It serves as a financial blueprint, detailing various revenue streams such as room bookings, food and beverage sales, and ancillary services. The budget also accounts for all types of expenses, including operational costs, capital expenditures, and marketing budgets. Table of contents When is the hotel budgeting season?

Budgeting 59

Budgeting Maintenance Front Desk Operations Document 59

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. They analyse market trends, competitor prices, and historical data to suggest the best room rates at any given time.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

Les Roches

DECEMBER 28, 2023

The role requires efficient management of resources, provision of exceptional guest services, marketing, human resource duties, and staff supervision, all to ensure an enjoyable stay for guests. The culinary arts is the fascinating realm of food.

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

InnQuest

SEPTEMBER 21, 2022

Guests are far more likely to choose or return to your establishment rather than trying out your competitors when you can show them that you understand and anticipate their demands. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Les Roches

OCTOBER 30, 2023

Higher guest satisfaction: Thanks to personalized services, guests are more satisfied, meaning higher guest numbers and more customer loyalty. Personalization has emerged as a critical trend in the hotel industry, with hotels using data analytics and AI to understand guest preferences and deliver tailored experiences.

Concierge 52

Concierge Travel and Tourism Information Catering 52

SiteMinder

JANUARY 10, 2024

Providing outstanding staff training ensures you lead a strong team capable of creating such a memorable guest experience. So how can you create these guest memories at scale, consistently provide great hotel guest service, and train your team to stand out? Sales and marketing hotel training has the answers.

Training 59

Training Customer Service Communication Housekeeping 59