Hotel Owner

OCTOBER 5, 2022

In his new role as general manager, Gates will head a 33-strong team at the 76-room Bournemouth Sands Hotel, and his main responsibilities will include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.

Housekeeping 105

Housekeeping Maintenance Catering Guest Services 105

Serviced Apartments

MARCH 2, 2023

UK: One-stop property management solution Opago has been chosen as Australian accommodation provider Urban Rest’s housekeeping partner for its first residential lease acquisition in London at Henderson Park and Greystar’s Bloom Nine Elms development. Guest service provider Opago rebranded from City Relay Solutions in November.

Housekeeping 52

Housekeeping Maintenance Guest Services Property Management 52

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. In addition to that, it must be compatible with other hotel systems, (e.g.

Property Management 130

Property Management Catering Housekeeping Maintenance 130

SiteMinder

OCTOBER 11, 2022

From handling complaints and supervising staff to scheduling maintenance and managing budgets, this role oversees all aspects of hotel operations. This role oversees all systems used to manage bookings, schedule maintenance and facilitate communications. Guest services hotel positions. Housekeeping positions in a hotel.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

SiteMinder

SEPTEMBER 10, 2023

It enables you to establish revenue benchmarks, control operational expenditures , allocate resources judiciously, and prepare for contingencies such as economic downturns or unexpected maintenance issues. Contingency planning : Include a contingency fund to address unexpected situations like maintenance emergencies or economic downturns.

Budgeting 59

Budgeting Maintenance Front Desk Operations Document 59

Les Roches

JULY 11, 2023

Overview of hotel management Whether a guest is visiting an exclusive resort in the Maldives or a boutique hotel in the United Kingdom, hotel management plays a vital role in providing their hospitality. One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings.

Maintenance 40

Maintenance Concierge Communication Housekeeping 40

Revenue Hub

NOVEMBER 21, 2022

Guests have come to expect that many processes are automated; for example, when they book through a hotel’s booking engine, they expect an automated confirmation email to be delivered immediately. . Guest messaging – guest service has shifted to digital channels like live chat, SMS, and messaging apps.

Book 76

Book Communication Housekeeping Article 76

Les Roches

JANUARY 8, 2024

A number of top hotel brands have embraced automation in the hospitality industry to provide greater comfort and convenience and elevate the guest experience. From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry.

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

Les Roches

OCTOBER 30, 2023

Changing consumer expectations: Modern travelers expect personalized experiences, seamless technology integration, and exceptional service. Rising operational costs: Running a hotel involves significant operational costs, including staff salaries, maintenance, and utility expenses.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Larry Mogelonsky

DECEMBER 11, 2023

As we review the numbers thus far from 2023, operational and labor costs continue to edge up in lockstep with guest service expectations, and yet some of the latest projections show travel demand as normalizing at or slightly above current levels. How is this done, though?

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

Hotel Owner

MARCH 20, 2024

Offer eco-friendly guest services Providing eco-friendly options like bike rentals or electric vehicle rentals instead of cars can significantly reduce carbon emissions and promote environmentally and socially sustainable tourism. The use of all-natural products can be a big draw for sustainable hotels.

Housekeeping 93

Housekeeping Maintenance Training Customer Service 93

Hotel Business

MAY 31, 2023

With Smart Reception, guests get all the services offered by a traditional front desk, such as check-in, receiving room keys and speaking with a remote agent, which properties can provide without diverting scarce resources away from hotel operations. Opening, managing and responding to housekeeping and maintenance ticket requests.

Housekeeping 98

Housekeeping Maintenance Training Reservations 98

Revenue Hub

MAY 18, 2023

The right PMS can also automate processes such as room assignments and inventory management to help reduce the workload for front desk staff, giving them more time to focus on delivering exceptional guest service. Going Green Green initiatives at hotels not only have environmental benefits but can also lead to long-term cost savings.

Front Desk Operations 79

Front Desk Operations Cost Reduction Book Training 79

Revenue Hub

FEBRUARY 27, 2023

Though prices and demand are at all-time highs, costs are through the roof — rising labor costs, supply costs, property maintenance costs, etc. Everything from additional guest services , to in-stay purchasing, happy hours at the bar, to a flash-sale local tour impacts this metric. You can’t win at what you don’t measure.

Article 75

Article Housekeeping Maintenance Information 75