Revenue Hub

OCTOBER 2, 2023

While many hotels focus on the pre-stay and in-stay phases of the guest journey, the post-stay phase is often overlooked. NB: This is an article from Bookboost Still, it presents powerful opportunities for building relationships and encouraging your guests to return. Why is the post-stay phase important for hotels?

Guest Satisfaction 97

Guest Satisfaction Communication Presentation Article 97

InnQuest

OCTOBER 17, 2023

Offering organic dining options and holistic spa treatments align with the wellness-focused preferences of these guests. Guest Satisfaction through Customized Experiences It’s crucial to understand your hotel guest profile can allow you to elevate your services and create unforgettable experiences.

Guest Satisfaction 130

Guest Satisfaction Catering Concierge Property Management 130

Hotel Owner

AUGUST 4, 2023

Guest satisfaction is the most important aspect of running a successful kitchen and I’m excited to continue to serve food that is prepared and presented to the highest standard.” I am passionate about creativity, innovation and developing refined dishes with modern twists.

Guest Satisfaction 98

Guest Satisfaction Presentation 98

Revenue Hub

NOVEMBER 13, 2023

The hotel team then sends the proposed budget to the Owners and Asset Managers, and a meeting is organised with the Executive Team to present the budget, usually one to two weeks after it is received. To have the budget approved by the ownership group straight away.

Budgeting 88

Budgeting Guest Satisfaction Strategic Planning Presentation 88

InnQuest

OCTOBER 17, 2023

They are a result of a delicate balance between maximizing revenue and providing guest satisfaction. While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates. Hotel Overbooking: Concerning or Not?

Reservations 221

Reservations Guest Satisfaction Book Pricing 221

Hotel Owner

JULY 12, 2023

Guestline’s cloud software platform supports over 2,900 venues in 23 countries, through its end-to-end distribution, property management and guest experience system that unlocks “more revenue, guest satisfaction and agility”.

Guest Satisfaction 102

Guest Satisfaction Property Management Presentation Marketing 102

Revenue Hub

APRIL 4, 2024

A growing interest in ancillary hospitality services presents an exciting opportunity for hotel executives to enhance their revenue streams by offering additional spa treatments, tours, and dining experiences. Guests today relish hyper-personalized experiences and tailored offers throughout their stay.

Book 92

Book Guest Satisfaction Customer Service Pricing 92

InnQuest

OCTOBER 25, 2023

Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions. The benefits of chatbots in hotel industry are multifaceted and have a significant impact on both guests and hotel operations.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Revenue Hub

DECEMBER 1, 2023

Hotel Business reports that over 60% of hotel guests are more likely to book additional services when presented with attribute-based pricing. Furthermore, studies indicate a 25% increase in guest satisfaction, with a significant majority of guests expressing a preference for personalized package options.

Pricing 95

Pricing Guest Satisfaction Presentation Article 95

Revenue Hub

NOVEMBER 3, 2022

In the present-day digitalised world, hospitality in general relies on online reputation. Increase guest satisfaction. Keeping your customers happy is the key factor in bringing in new potential guests. According to a study by Bain & Company , acquiring a new customer can cost 25-95% more without satisfied guests.

Guest Satisfaction 90

Guest Satisfaction Article Book Presentation 90

Hotel Owner

APRIL 10, 2024

His previous successful tenure at Maryculter House in Aberdeen demonstrates his capability in employee engagement, guest satisfaction, and revenue growth. With a rich history dating back to the 1600s, the estate presents various development opportunities for the new owner.

Guest Satisfaction 52

Guest Satisfaction Catering Presentation Pricing 52

InnQuest

JUNE 2, 2023

This blog presents key factors involved in creating a compelling hotel brand identity that will help you resonate with your target audience and set you apart from the competition. Leverage social media platforms, email newsletters and online advertising to connect with potential and existing guests.

Guest Satisfaction 131

Guest Satisfaction Blog Book Property Management 131

Revenue Hub

DECEMBER 4, 2023

For example, hotels already know which guests are planning annual trips and can meet them in advance with promotions for food and beverage, amenities, and more. Not all revenue-improving efforts require hotels to offer guests complimentary or discounted amenities, either.

Guest Satisfaction 102

Guest Satisfaction Information Book Article 102

Hotel Business

SEPTEMBER 20, 2023

”Through focusing on key guest-centered operational areas and featuring guest speakers from the industry’s best, our summit aims to provide general managers with the resources, knowledge and tools they need for both guest satisfaction and the ongoing success of our brand.”

Workshop 97

Workshop Guest Satisfaction Presentation Events 97

Revenue Hub

MARCH 21, 2024

As such, luxury travel brands need to present a consistent, authentic brand experience at each digital and in-person touchpoint of the guest journey. Luxury travellers also seem to show a preference for the integration of digital interaction into their journey.

Guest Satisfaction 96

Guest Satisfaction Article Presentation Book 96

Boutique Hotel News

APRIL 14, 2023

Thynk is a cloud-based technology platform which provides hotels with tools to support sales, event management, guest communication and data insights. The company’s current customers are present in Europe, America and the Middle East and includes hotel brands such as Postillion, Rotana, Groupe Lucien Barrière, Design Hotels , and Mint House.

Guest Satisfaction 130

Guest Satisfaction Events Communication Presentation 130

InnQuest

JULY 17, 2023

As the temperature rises and vacation plans take shape, the summer season presents a golden opportunity for hoteliers to attract a large influx of guests. By providing exciting packages and discounts, you’ll entice guests to choose your hotel as their ultimate summer escape.

Guest Satisfaction 130

Guest Satisfaction Catering Blog Marketing 130

Hotel Owner

MARCH 27, 2024

Positioned amidst prime office and leisure destinations, it presents a rare opportunity for investors due to its strategic location and high-quality development prospects. His appointment underscores the hotel’s commitment to providing exceptional guest experiences and strategic leadership.

Guest Satisfaction 52

Guest Satisfaction Presentation Events Marketing 52

Hotel Owner

MARCH 13, 2024

The inclusion of high-quality, professional images signals the brand’s commitment to property care and guest satisfaction, instilling a greater sense of confidence in potential guests, thereby encouraging them to choose direct booking options.

Book 98

Book Guest Satisfaction Reservations Information 98

Revenue Hub

DECEMBER 11, 2023

It is necessary to shift towards guest-centric strategies catering to guests’ nuanced needs and preferences. A guest-centric approach is the only viable pathway to grow revenue and profits in a landscape where traditional revenue enhancement avenues have been fully explored and maximized.

Guest Satisfaction 97

Guest Satisfaction Article Blog Catering 97

Hotel Business

NOVEMBER 21, 2023

Unfortunately, hotels present a perfect environment for these pests to thrive, as they can easily spread from room to room. Bed bugs can be a nightmare for hotels and their guests, but the installation of Active Guard makes the battle against these pests far more manageable. Click here to learn more.

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Guest Satisfaction Housekeeping Presentation Article 80

Hotel Business

MARCH 13, 2024

By Jared Lerner In the competitive landscape of the hospitality industry, hotels are constantly seeking innovative ways to optimize their operations, increase revenue and enhance guest satisfaction.

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Guest Satisfaction Catering Budgeting Scheduling 69

Metasphere

AUGUST 11, 2023

AI-powered CRM systems have developed how hotels manage guest interactions, analyze data, and deliver highly personalized services. In this blog, we will present the exciting advancements and benefits of AI in hotels for CRM, shedding light on how this cutting-edge technology is reshaping the landscape of the industry.

Customer Service 52

Customer Service Guest Satisfaction Blog Information 52

Hotel Owner

MARCH 25, 2024

Not only does it contribute to the aesthetic appeal of the property, but it also serves as a means to elevate guest satisfaction, augment operational efficiency, and drive revenue growth. At the outset, it is imperative to grasp the significance of refurbishment beyond surface-level improvements.

Budgeting 98

Budgeting Communication Guest Satisfaction Marketing 98

Hotel Business

APRIL 13, 2023

Defendants must hire lawyers, expert witnesses and other consultants to build and present their cases in court. This can compromise guest satisfaction, as they may notice outdated or poorly maintained facilities, long wait times for service or other signs of neglect.

Guest Satisfaction 105

Guest Satisfaction Training Presentation 105

Revenue Hub

NOVEMBER 9, 2023

NB: This is an article from Topline Revenue , one of our Expert Partners Yet, group bookings present a unique challenge. Step 4: Deliver Exceptional Guest Experiences The final step is often overlooked but can make a substantial difference in guest satisfaction and future bookings.

Book 94

Book Pricing Guest Satisfaction Article 94

Revenue Hub

JUNE 5, 2023

NB: This is an article from innQuest This blog presents key factors involved in creating a compelling hotel brand identity that will help you resonate with your target audience and set you apart from the competition. Leverage social media platforms, email newsletters and online advertising to connect with potential and existing guests.

Guest Satisfaction 85

Guest Satisfaction Article Blog Presentation 85

Revenue Hub

JANUARY 25, 2024

Key Takeaways Critical Role of Online Reputation Management: The data presented highlights the significant impact of online reputation on a hotel’s profitability. Positive Reviews Highlighting Staff Excellence: Positive guest experiences often involve staff interaction.

Pricing 83

Pricing Guest Satisfaction Article Marketing 83

Revenue Hub

APRIL 16, 2024

By identifying trends and understanding guest needs more clearly, hotels can make informed decisions that align with their strategic objectives and enhance guest satisfaction. This makes systematic analysis and deriving actionable insights difficult, as the data needs significant processing to become usable.

Information 92

Information Article Book Guest Satisfaction 92

Revenue Hub

JANUARY 11, 2024

These findings were presented in Hilton’s third-annual trends report, titled “What Millennials, Gen Z, Gen X, and Baby Boomers Tell Us About Travel in the Year Ahead.” Hotels can meet this demand by creating customer-centric campaigns that allow guests to personalise their travel itineraries.

Guest Satisfaction 85

Guest Satisfaction Pricing Guest Retention Catering 85

NV Hotels

APRIL 12, 2022

Our guest blog today is presented by FreshAir. Smoking odors and even the presence of smoking materials are often insufficient to charge smoking fees, particularly when met with cunning guests. Data-driven smoking alerts streamline policy enforcement and ease communication between hoteliers and their guests.

Cost Reduction 52

Cost Reduction Guest Satisfaction Download Presentation 52

SiteMinder

OCTOBER 10, 2023

Table of contents Reasons to use a TripAdvisor channel manager TripAdvisor presents a vast and purchase-ready audience to hotels like yours. Through a simplified dashboard, hoteliers can effortlessly handle various administrative tasks, paving the way for more time to focus on enhancing guest satisfaction and other strategic initiatives.

Guest Satisfaction 52

Guest Satisfaction Book Information Catering 52

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. All signs point to the ever-growing need for individually customised guest experience.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

Revenue Hub

AUGUST 29, 2023

In this article, we delve into the world of upselling and cross-selling for hotels, exploring effective strategies that not only boost ancillary revenue but also foster guest satisfaction. Upselling involves persuading guests to purchase a higher-tier product or service.

Communication 69

Communication Book Article Guest Satisfaction 69

eZee Absolute

DECEMBER 14, 2023

Guest Satisfaction The ultimate test for any hotel is guest satisfaction. A well-managed supply chain ensures that guests receive the expected level of quality and service. From fresh and crisp linens to a diverse and delectable menu, every element contributes to the overall impression guests carry with them.

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Procurement Guest Satisfaction Information Accounting 59

eZee Absolute

NOVEMBER 8, 2023

The emergence of 5G technology in the hospitality industry presents a unique opportunity for hoteliers like you to take a giant leap forward, offering a guest experience that’s faster, smarter, and more immersive than ever before. They can identify and address issues proactively, reducing downtime and ensuring guest satisfaction.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Hotel Owner

MAY 13, 2024

Hotel restaurants should prioritise attentive and knowledgeable staff who can enhance guest satisfaction and leave a lasting impression. Dishes are beautifully presented, emphasising classic techniques and bold flavours. Such initiatives foster goodwill and encourage repeat business.

Strategic Planning 52

Strategic Planning Guest Satisfaction Special Events Events 52