Hotel Owner

JUNE 18, 2023

The importance of KPIs in the hotel industry cannot be overstated—they facilitate decision-making, inform strategic planning, and ultimately drive business growth. These costs may include housekeeping wages, utilities, and amenities. By knowing your CPOR, you can make strategic cost-saving decisions and forecast future costs.

Strategic Planning 105

Strategic Planning Guest Satisfaction Book Housekeeping 105

SiteMinder

FEBRUARY 29, 2024

To enhance cross-departmental communication, ensuring a seamless guest experience. To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. To encourage collaboration and teamwork among staff for a cohesive work environment.

Training 52

Training Customer Service Guest Satisfaction Communication 52

Les Roches

DECEMBER 28, 2023

Hotel management skillset andresr/E+ via Getty Images The hotel industry values individuals who are knowledgeable and also possess particular key competencies and capabilities, such as: Effective communication: imperative for both guest and team handling, efficient communication is instrumental in managing operations smoothly Customer service oriented: (..)

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

Les Roches

JANUARY 8, 2024

Seamless customer experience The opportunity to personalize customer experience for guests is also offered by automation. With the help of mobile­ apps, guests can effortlessly re­quest room service or housekeeping. Guest experience automation Automation can help deliver pe­rsonalized guest hospitality experiences.

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

Xotels

NOVEMBER 23, 2023

At its core, a management company can be seen as a strategic partner that empowers hotel owners to navigate the complexities of the hospitality industry with expert advice. The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

At its core, a management company can be seen as a strategic partner that empowers hotel owners to navigate the complexities of the hospitality industry with expert advice. The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels Hotel Revenue Management

SEPTEMBER 1, 2020

We consider the following characteristics to be of great help: Guest first mentality & proactiveness, meaning always thinking of how the guest feels around your hotel and what can be done about it to improve their experience. Strategic Plan. Further down we have listed a time-based planning covering these topics.

Definition 52

Definition Marketing Budgeting Article 52