SiteMinder

FEBRUARY 29, 2024

To enhance cross-departmental communication, ensuring a seamless guest experience. To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. To encourage collaboration and teamwork among staff for a cohesive work environment.

Training 52

Training Customer Service Guest Satisfaction Communication 52

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. A user-friendly booking engine with a secure payment gateway can significantly enhance direct bookings and overall guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Les Roches

JANUARY 8, 2024

A number of top hotel brands have embraced automation in the hospitality industry to provide greater comfort and convenience and elevate the guest experience. From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry. More importantly, 38.5%

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

Les Roches

DECEMBER 28, 2023

The role requires efficient management of resources, provision of exceptional guest services, marketing, human resource duties, and staff supervision, all to ensure an enjoyable stay for guests. The culinary arts is the fascinating realm of food.

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

Les Roches

OCTOBER 30, 2023

Higher guest satisfaction: Thanks to personalized services, guests are more satisfied, meaning higher guest numbers and more customer loyalty. Enhanced security measures: The adoption of smart technologies will lead to enhanced security measures through biometric security and encryption of data.

Concierge 52

Concierge Travel and Tourism Information Catering 52

SiteMinder

NOVEMBER 22, 2023

In hotel event management, the manager acts as a liaison between the hotel and the client, coordinating with various departments such as catering, housekeeping, and technical support to deliver a seamless experience. They must also manage budgets, negotiate with vendors, and handle any unforeseen challenges that arise during events.

Events 59

Events Budgeting Book Workshop 59

Larry Mogelonsky

DECEMBER 11, 2023

As we review the numbers thus far from 2023, operational and labor costs continue to edge up in lockstep with guest service expectations, and yet some of the latest projections show travel demand as normalizing at or slightly above current levels.

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

Hotel Business

JULY 26, 2023

Bed bug prevention should be added to your formal housekeeping protocols, making it as central to your operations as any other service. This allows for the reallocation of resources towards other crucial tasks, such as providing exceptional guest service, training staff, and focusing on other areas of your business.

Training 98

Training Guest Satisfaction Housekeeping Scheduling 98

Revenue Hub

MAY 18, 2023

The right PMS can also automate processes such as room assignments and inventory management to help reduce the workload for front desk staff, giving them more time to focus on delivering exceptional guest service. Hope these cost-reduction strategies have given you the inspiration to turn your hotel into a more profitable business.

Front Desk Operations 79

Front Desk Operations Cost Reduction Book Training 79

Hotel Business

JANUARY 13, 2023

A misdirected focus only on hotel amenities overlooks a more important driver of guest satisfaction and loyalty—making the guests feel genuinely welcomed and valued. Guests rarely use all the hotel’s amenities and typically only remember an amenity if it was subpar. Does the hotel promote its return to daily housekeeping?

Housekeeping 59

Housekeeping Guest Satisfaction Training Reservations 59