Going beyond the room to meet new hotel guest expectations
eHotelier
AUGUST 26, 2024
As we look to the future, the key for hotel marketing leaders and their teams lies in agility and the ability to anticipate and meet travelers' changing desires.
eHotelier
AUGUST 26, 2024
As we look to the future, the key for hotel marketing leaders and their teams lies in agility and the ability to anticipate and meet travelers' changing desires.
Hospitality Magazine
AUGUST 19, 2024
The North Shore has had a serious boost to its food and beverage offering thanks to the opening of the Victoria Cross Metro station in North Sydney. The first retailers have now opened their doors above the station, with more venues to launch in the coming months as construction nears completion. Locals can now enjoy the food offerings of Marrickville Pork Roll, Mary’s, Dopa, Torotoro Ramen Bar, Two Good Co, and North Sandwiches, which have all made their way across the bridge for the firs
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MEWS
AUGUST 13, 2024
What is ADR (Average Daily Rate)? ADR , or average daily rate, is a key metric used to calculate a hotel’s profitability. It demonstrates the average rate hoteliers can charge for a room during a certain period on any given day. ADR is an important metric because it can help you evaluate how well your pricing strategies are performing, helps you better practice revenue management and maximize the revenue on each room sold, and serves as a point of performance comparison between your hotel and th
Soft Inn
AUGUST 21, 2024
Housekeeping is one of the backbones of any successful hotel operation. In 2024, with rising guest expectations and evolving industry standards, maintaining a welcoming environment is becoming more critical than ever. Whether you are running a budget hotel, boutique hotel, or a large resort, a well-structured housekeeping checklist ensures that every guest enjoys a comfortable stay.
Speaker: Jennifer Hill
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
Modern Restaurant Management
AUGUST 6, 2024
Sixty-nine percent of consumers would dine out more often if it were more enjoyable, and that number goes up to 78 percent for adults under the age of 35, according to a report from ChangeUp. The experience agency, who designed new restaurant prototypes for clients such as Burger King, Panda Express and Panera Bread, surveyed consumers to gain a better understanding of the current customer journey and what guests value most about the restaurant experience, particularly at casual dining and fast
Hospitality Management Today brings together the best content for hospitality management professionals from the widest variety of industry thought leaders.
eHotelier
AUGUST 8, 2024
By focusing on driving direct bookings, you can boost your revenue, strengthen your relationship with guests, and maintain full control over their experience.
Hospitality Magazine
AUGUST 12, 2024
Melbourne Airport welcomes the newest addition to its dining offering, Boccata Restaurant & Bar. Boccata, meaning “a mouthful of food”, is a nod to Melbourne’s rich history of championing Italian food and culture. The restaurant offers classic Italian fare crafted with a contemporary touch and local ingredients. Chef Rosy Scatigna, Executive Chef Christian Corpuz, and Food and Beverage Director Dylan Wisnesky are the noteworthy trio behind the menu and wine list.
MEWS
AUGUST 6, 2024
Why are guest activities important at your hotel? Guest activities are crucial because they set your hotel apart from the competition and enhance guest satisfaction by offering more ways to enjoy their stay. Over time, they also increase the average daily spend by encouraging guests to spend more within the hotel rather than seeking activities elsewhere.
Soft Inn
AUGUST 22, 2024
When it comes to hotel performance in Malaysia, it is crucial to consider the impact of the country's tropical climate. Malaysia experiences hot and humid weather year-round, and this plays a significant role in shaping the travel seasons. In this blog, we will explore the nuances of hotel performance across different seasons in Malaysia, offering insights on how hoteliers can leverage seasonal trends to their advantage.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Modern Restaurant Management
AUGUST 5, 2024
A former employee filed a class-action lawsuit against Panera, following a data breach earlier this year. The suit claims that Panera is to blame for the breach, which exposed employees’ personal information, including Social Security numbers. Panera contacted affected employees and is providing a one-year membership in a program that provides credit monitoring, identity detection and resolution of identity theft.
7 Shifts
AUGUST 22, 2024
What Is a Virtual Restaurant? A Ghost Restaurant take orders through online apps (like Uber Eats, Grubhub, and Skip the Dishes) and prepare food exclusively for pick-up, take-out and delivery customers. Virtual restaurant concepts only exist in apps, and use ‘ ghost kitchens ’ (aka ‘virtual kitchens’ or ‘dark kitchens’) to serve a virtual menu to virtual customers.
eHotelier
AUGUST 25, 2024
Search engine optimization is the process of increasing your brand awareness and strength with visibility. People can not invest or purchase what they can not see.
Hospitality Magazine
AUGUST 28, 2024
Four Pillars’ Head Distiller Cameron Mackenzie has made the decision to step away from the business he co-founded alongside Stuart Gregor and Matt Jones in 2013. The award-winning distiller confirmed his exit to staff on Wednesday via email, writing: “It’s time to step away.” “As you would have noticed over the last 12 months, I have made myself beautifully obsolete!
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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
MEWS
AUGUST 20, 2024
What is dynamic pricing in hotels? We’re all likely familiar with algorithms now, as many of the tools we use daily depend on them. Type anything into Google, and a complex system of data retrieval kicks into action to deliver the best possible results for your query. Scroll through your Instagram feed, and the results you see are calculated by an infamous algorithm that social media experts are always trying to outsmart.
Soft Inn
AUGUST 8, 2024
In my previous blog, I shared about Malaysia E-Invoicing: What Hoteliers Need to Know about this significant update. With the introduction of this system in August 2024, businesses, including hotels, must now issue and manage invoices electronically in three different phases. But how does this shift affect internal operations, especially regarding staff handling hotel bookings and seeking reimbursements?
Modern Restaurant Management
AUGUST 21, 2024
Tupelo Honey Southern Kitchen & Bar released a micro documentary “A Journey Through Appalachia,” which celebrates the unique ingredients, techniques and culinary traditions of southern Appalachia. The video follows Tupelo Honey’s four-time James Beard Award semifinalist Executive Chef Eric Gabrynowicz on a week-long exploration of this rich food culture, “Appalachian culture has shaped our food in so many ways, and this is our way to pay homage to our roots,” sa
7 Shifts
AUGUST 21, 2024
Communication is key in virtually every workplace, but this rings especially true in the restaurant industry. With the industry facing a 73% annual turnover rate and poor communication being the number one reason staff quit , there is a lot that effective team communication could do to improve the hospitality industry. Watch the video version of these 5 restaurant communication tips In order to build an effective work culture and a productive team, restaurant leaders need to communicate successf
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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
eHotelier
AUGUST 20, 2024
Welcome to a collection of insights and learnings based on the lived experiences of some of the many hospitality managers encountered at EHL. Based on practicing a set of key principles and behaviors, becoming an effective change leader is a skill that develops over time. The need for constant change It has become almost commonplace.
Hospitality Magazine
AUGUST 28, 2024
Utku Ayhan (Foxy Luu’s Byron Bay, Sefa Kitchen Sydney) and Nicolas Degryse (Gratia & Folonomo Sydney) have launched Sefa Kitchen in Byron Bay today. The venue is the third and final instalment in the owners’ Northen NSW operation, Nourishing Habitat. Sefa Kitchen joins Ayhan and Degryse’s Mediterranean-style Commune Canteen which launched in June, and Spanish wine bar Gitana in July.
MEWS
AUGUST 8, 2024
What is a hotel budget? A hotel budget is essentially your financial roadmap, aligning with your hotel’s strategic goals to guide how you’ll spend and generate money throughout a specific period (typically a fiscal year). It’s not just a tool for the finance department; it influences decision-making across all levels of your operation and determines how resources are allocated during the budgeted timeframe.
Smart Brief Hospitality
AUGUST 23, 2024
Menopause is not just another life stage; it is a profound transition marked by physical shifts, emotional complexities and neglected wellness needs. Williams (Parallel Path) Why does this matter now more than ever? Generation X and millennial women are reaching this milestone with a collective sense of frustration and confusion. They’re questioning why menopause – a natural journey affecting millions – has been sidelined in discussions, solutions and support.
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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
Modern Restaurant Management
AUGUST 21, 2024
Artificial Intelligence is not normally associated with emotion, but PMG recently partnered with Wurl to use their AI-powered emotion targeting to align their clients' QSR ads with content that conveyed emotions related to hunger and cravings. The result: PMG found was a 40 percent increase in incremental store visits and 48 percent lift in incremental sales.
7 Shifts
AUGUST 18, 2024
Opening a restaurant is a big challenge that requires a huge investment of time and money. But the challenges don’t stop there—once open you have to focus on improving processes, managing labor schedules, and controlling restaurant costs. Indeed, controlling restaurant costs is one of your biggest challenges. Not only do you have to manage many costs including, labor, equipment, and food—but you have to do it while dealing with inevitable price increases.
eHotelier
AUGUST 18, 2024
New research sheds light on how such service robots influence customers’ brand experience – a critical determinant of hotels’ growth and profitability in today’s highly competitive market.
Hospitality Magazine
AUGUST 21, 2024
Sydney’s Dear Sainte Eloise has welcomed a new chef to lead the kitchen of the Potts Point wine bar. Samuel Rozsnyoi joins the Love Tilly Group-run restaurant after time as sous chef at Cafe Paci as well as stints at Saint Peter, Fred’s, and the now-shuttered ACME. The chef has also worked in kitchens abroad, spending time at two Michelin-starred restaurants Kong Hans Kaelder and Kadeau in Copenhagen and Mrs.
Speaker: James Kahler, COO of Full Course
Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.
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