August, 2024

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Leading change effectively – Insights from top hospitality leaders

eHotelier

Welcome to a collection of insights and learnings based on the lived experiences of some of the many hospitality managers encountered at EHL. Based on practicing a set of key principles and behaviors, becoming an effective change leader is a skill that develops over time. The need for constant change It has become almost commonplace.

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Victoria Cross venues now open above North Sydney Metro

Hospitality Magazine

The North Shore has had a serious boost to its food and beverage offering thanks to the opening of the Victoria Cross Metro station in North Sydney. The first retailers have now opened their doors above the station, with more venues to launch in the coming months as construction nears completion. Locals can now enjoy the food offerings of Marrickville Pork Roll, Mary’s, Dopa, Torotoro Ramen Bar, Two Good Co, and North Sandwiches, which have all made their way across the bridge for the firs

Magazine 263
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Experience Matters: What Restaurant Guests Value

Modern Restaurant Management

Sixty-nine percent of consumers would dine out more often if it were more enjoyable, and that number goes up to 78 percent for adults under the age of 35, according to a report from ChangeUp. The experience agency, who designed new restaurant prototypes for clients such as Burger King, Panda Express and Panera Bread, surveyed consumers to gain a better understanding of the current customer journey and what guests value most about the restaurant experience, particularly at casual dining and fast

Pricing 197
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Restaurant Accounting: A Comprehensive Guide

7 Shifts

Restaurant accounting isn’t easy. It involves tracking massive amounts of real data and industry benchmarks. It even has its own language, KPIs, EBITDAs, and CoGs. Sounds complicated? That’s probably because you’re hearing most of these words for the first time. Learning basic accounting is like studying a different language, regardless of how many decades you have in the restaurant industry.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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The Godparents of the Filipino Food Movement Say Goodbye

EATER

Amy Besa surveils the Purple Yam dining room on the Wednesday evening of its final week of service. Amy Besa and Romy Dorotan are closing their beloved Filipino restaurant Purple Yam, which helped shape the modern Filipino food scene On August 30, Amy Besa and Romy Dorotan will — for the last time — serve food at Purple Yam , the Filipino restaurant in Brooklyn that they opened in 2009.

Book 131

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Going beyond the room to meet new hotel guest expectations

eHotelier

As we look to the future, the key for hotel marketing leaders and their teams lies in agility and the ability to anticipate and meet travelers' changing desires.

Marketing 317
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Boccata Italian restaurant elevates dining at Melbourne Airport

Hospitality Magazine

Melbourne Airport welcomes the newest addition to its dining offering, Boccata Restaurant & Bar. Boccata, meaning “a mouthful of food”, is a nod to Melbourne’s rich history of championing Italian food and culture. The restaurant offers classic Italian fare crafted with a contemporary touch and local ingredients. Chef Rosy Scatigna, Executive Chef Christian Corpuz, and Food and Beverage Director Dylan Wisnesky are the noteworthy trio behind the menu and wine list.

Magazine 263
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Best Practices for Handling a Data Breach

Modern Restaurant Management

A former employee filed a class-action lawsuit against Panera, following a data breach earlier this year. The suit claims that Panera is to blame for the breach, which exposed employees’ personal information, including Social Security numbers. Panera contacted affected employees and is providing a one-year membership in a program that provides credit monitoring, identity detection and resolution of identity theft.

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How to Get a Job at A Restaurant (and Make Great Tips)

7 Shifts

Working in a restaurant is unlike any other job out there. It’s fast-paced, collaborative, and always interesting. You never know who’s going to sit at your table or at your bar. If you love meeting and working with people, then a Front of House service position might be job for you. But even the best servers and restaurant workers have difficult days.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Home Plates: Crowning the Most Iconic Dish in America

EATER

Photo illustration by Lille Allen Eater staffers show their devotion to these regional American dishes — from lobster rolls to disco fries to green chile cheeseburgers Everyone has a certain devotion to regional dishes, especially those from where we grew up, or from the cities we eventually make our home. They can remind us of our childhood or be linked to a particular sense of place, and often remain intertwined with our own sense of self.

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Paving the Way to Extended Stay: How Franchisors Can Set Up Developers for Success

Lodging Magazine

LODGING brings you the first installment of our three-part Ownership Series, providing owner perspectives on various hot topics and industry trends. We speak with Damon C. Healey, managing principal of Eternal Companies, on the various ways that a brand can facilitate success in the extended-stay sector. The extended-stay segment is attracting developers for three fundamental reasons: opportunity, performance, and longevity.

Magazine 124
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Robotics, hotels and storytelling

eHotelier

New research sheds light on how such service robots influence customers’ brand experience – a critical determinant of hotels’ growth and profitability in today’s highly competitive market.

Marketing 305
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Cameron Mackenzie exits Four Pillars

Hospitality Magazine

Four Pillars’ Head Distiller Cameron Mackenzie has made the decision to step away from the business he co-founded alongside Stuart Gregor and Matt Jones in 2013. The award-winning distiller confirmed his exit to staff on Wednesday via email, writing: “It’s time to step away.” “As you would have noticed over the last 12 months, I have made myself beautifully obsolete!

Magazine 246
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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Don’t Get Burned By The IRS – Tax Tips for Restaurant Owners

Modern Restaurant Management

Operating a restaurant is not easy. By the time you manage inventory, staffing, customer demand and narrow profit margins, the last thing you want to think about is the IRS. Recordkeeping and tax deadlines may seem like a low priority item that can be pushed off to another day. However, neglecting these obligations can not only put your restaurant in jeopardy, but expose you to personal liability for certain unpaid taxes.

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Effective Communication For Restaurant Teams & Employees

7 Shifts

Communication is key in virtually every workplace, but this rings especially true in the restaurant industry. With the industry facing a 73% annual turnover rate and poor communication being the number one reason staff quit , there is a lot that effective team communication could do to improve the hospitality industry. Watch the video version of these 5 restaurant communication tips In order to build an effective work culture and a productive team, restaurant leaders need to communicate successf

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Everything We Know About the New Anthony Bourdain Biopic

EATER

Courtesy of CNN | CNN Production studio A24 is in talks to acquire the film, entitled “Tony,” while Dominc Sessa is attached to star Over six years after his death, the Anthony Bourdain entertainment complex continues apace. There have been books and documentaries and a whole day dedicated to unpacking the life of a man who had a profound and powerful impact on the food world.

Book 129
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Five Questions Hoteliers Should Ask About In-Room Entertainment

Lodging Magazine

Strive to offer guests the same entertainment experience they enjoy at home. Fill out the form below to see how. By clicking “Submit,” I acknowledge and agree to the use of my contact information to receive messages about offerings from LODGING Media, its brands, affiliates and/or third-party partners, consistent with LODGING Media’s Privacy Policy.

Magazine 128
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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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Looking to captivate with TikTok and YouTube shorts? Key video tips for hoteliers

eHotelier

Visual brands like hotels can gain a lot of traction and interest from video content, especially if you use platforms like TikTok and YouTube Shorts. Tailor your content to the platforms’ strengths and you can attract potential guests.

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Dear Sainte Eloise announces new head chef

Hospitality Magazine

Sydney’s Dear Sainte Eloise has welcomed a new chef to lead the kitchen of the Potts Point wine bar. Samuel Rozsnyoi joins the Love Tilly Group-run restaurant after time as sous chef at Cafe Paci as well as stints at Saint Peter, Fred’s, and the now-shuttered ACME. The chef has also worked in kitchens abroad, spending time at two Michelin-starred restaurants Kong Hans Kaelder and Kadeau in Copenhagen and Mrs.

Magazine 246
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Celebrating Culinary Traditions of Southern Appalachia

Modern Restaurant Management

Tupelo Honey Southern Kitchen & Bar released a micro documentary “A Journey Through Appalachia,” which celebrates the unique ingredients, techniques and culinary traditions of southern Appalachia. The video follows Tupelo Honey’s four-time James Beard Award semifinalist Executive Chef Eric Gabrynowicz on a week-long exploration of this rich food culture, “Appalachian culture has shaped our food in so many ways, and this is our way to pay homage to our roots,” sa

Book 189
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Owning a Bar: Everything You Need to Know

7 Shifts

Opening and owning a bar is one of those unique life experiences; you have no idea what it will be like until you actually go for it. And while it can be enjoyable, rewarding, and, yes—even profitable, it also requires long hours and hard work. In this guide, we're covering everything you need to know about owning a bar to prepare as well as you can for the big opening day.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Sterlin Harjo’s Guide to Dining in Oklahoma

EATER

Chris Loupos The “Reservation Dogs” co-creator and Oklahoma native shares his must-visit spots in Tulsa and more If you are reading this and have still not seen Reservation Dogs , I am sure I’m not the first to tell you that you’re missing out. The FX dramedy is beloved — critically acclaimed, and now ( finally ) Emmy-nominated — for its depiction of life on a reservation in the Muscogee (Creek) Nation in Oklahoma.

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ICX Summit: Brand leaders to share e-commerce excellence insight

Fast Casual

E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North Carolina next month.

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What can search engine optimization do for your brand?

eHotelier

Search engine optimization is the process of increasing your brand awareness and strength with visibility. People can not invest or purchase what they can not see.

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Hospitality hotshots compete to help homeless communities

Hospitality Magazine

Sydney’s hospitality hotshots will hit the field for The Hospitality Cup, a one-day soccer fundraiser for The Big Issues’ Street Soccer Program. The inaugural year of the Sydney competition will see some of the city’s best known hospitality names go head-to-head in five-a-side teams. Teams will be formed with staff from Icebergs , Aria , Solotel Group , Merivale Group , House Made Hospitality Group , Love Tilly Group , Oncore by Clare Smyth , Chachii, Esca Group , Quay/Fink Group , Swillho

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.