Hotelogix

JANUARY 31, 2024

The key to success in the ever-evolving hospitality industry lies in providing an exceptional guest experience. Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience?

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Guest Services Customer Service Demo Book 130

eHotelier

JANUARY 16, 2024

As the Lunar New Year (Chinese New Year) approaches, hotels have a wonderful opportunity to enhance their guests' experience by incorporating festive elements into their digital compendiums. Here are some valuable tips for hotels to consider when updating their digital compendiums for the Lunar New Year.

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Information 130

Hospitality Net

APRIL 11, 2024

IHG Hotels & Resorts announces a strategic partnership with China UnionPay that offers a new level of digital convenience for travellers in Greater China. Currently, 12 hotels have implemented this feature.

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Reservations Book 100

InnQuest

JUNE 7, 2023

The rise of digital nomadism has revolutionized the way people work and travel. Hotels have a tremendous opportunity to tap into this growing market by implementing effective marketing strategies. Therefore, hotels must invest in reliable Wi-Fi infrastructure that ensures uninterrupted connectivity throughout the premises.

Marketing 139

Marketing Travel and Tourism Catering Book 139

InnQuest

OCTOBER 3, 2023

The hospitality industry is a highly dynamic field, and hotels are constantly looking for ways to improve the client experience and streamline their processes. This blog explores how integrated solutions play a pivotal role in simplifying hotel payment processes and why they are crucial in today’s competitive landscape.

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Guest Satisfaction Information Property Management Blog 221

Hospitality Net

APRIL 9, 2024

From guest experience enhancement to the digitization of financial and operational management, ensuring the seamless integration of disparate property systems has become paramount for success. Particularly within a hotel organization’s finance and accounting departments, the importance of system integration cannot be overstated.

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Accounting Marketing 98

Revenue Hub

MAY 2, 2024

In today’s dynamic hospitality landscape, effective communication with hotel guests has become more crucial than ever. Leveraging mobile messaging platforms has emerged as a cornerstone strategy for hotels aiming to enhance guest experiences and streamline communication processes.

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Guest Satisfaction Communication Article Information 83

Hospitality Net

MARCH 1, 2024

Canary Technologies, the #1-rated Guest Experience Platform, today announced that it has been selected by IHG Hotels & Resorts as an approved vendor to provide its Digital Tipping solution. This collaboration is a major milestone to improve employee recognition and enhance the guest experience at IHG hotels worldwide.

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Are Morch

APRIL 29, 2024

This article is part of the Hotel Digital Transformer newsletter on LinkedIn. Subscribe to my LinkedIn newsletter where I’ll share tips, ideas, and strategies to help your hotel open its digital gateway.

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Article 52

Hotelogix

JANUARY 27, 2024

A Hotel Point of Sale (Hotel POS) is a technology solution comprising hardware and software components that record and process transactions between a hotel and its customers.   Features of Hotel POS System The following features of the Hotel POS system enhance your hotel's operational efficiencies. 

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POS Systems Property Management Housekeeping Information 147

Hospitality Net

JANUARY 8, 2024

In part one of the fictional “Fiona Scully’s Digital Dream: A Stay at The Hanson Hotel,” we explore the possibilities of a tech-enhanced hotel experience through Fiona’s eyes, from her initial frustration with outdated check-in processes to her imaginative envisioning of a seamless, digitalized future.

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InnQuest

MAY 8, 2023

Online reviews have become a crucial aspect of the hospitality industry, and hotels are no exception. With the rise of digital media and online review platforms, customers have more power than ever to share their experiences and opinions with the world. To learn how to promote direct hotel bookings, read this.

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Book Blog Customer Service Property Management 222

Modern Restaurant Management

SEPTEMBER 28, 2023

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. Kiosk Revolution Self-service kiosks are transforming the customer experience in the food service industry. But their benefits extend far beyond speed and efficiency.

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Communication Information Marketing 196

Revenue Hub

APRIL 15, 2024

B2B hotel marketing focuses on building relationships with other businesses, such as travel agencies, corporate clients, and event organizers, differing fundamentally from B2C marketing’s target on individual consumers. Personalized Marketing Strategies In the B2B hotel marketing landscape, personalization is the key to differentiation.

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Marketing Communication Article Catering 84

Hotel Business

MARCH 14, 2024

Hotel technology provider Maestro has unveiled its roadmap of technology innovations the company is planning to launch this year. Mobile tools, such as check-in/out, digital room keys, digital concierge services, workflow automation, digital payments and even robotics are positively impacting loyalty in many ways.

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Concierge Housekeeping Book Pricing 59

Hotel Business

APRIL 18, 2024

PM Hotel Group has been selected to manage the Hampton Inn & Suites National Harbor/Alexandria Area in Oxon Hill, MD, further expanding its portfolio in the Washington, DC, metropolitan area. “We The hotel’s 154 rooms, spread across 11 stories, offer digital key access.

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InnQuest

JANUARY 5, 2023

2022 has left businesses in the tourism and hospitality industry with many important learnings, the most important one being – consumer preferences will be ever-evolving and the key to staying successful at all times is to prioritize guest experience. Book a demonstration of our award-wi nning hotel management software here.

Travel and Tourism 223

Travel and Tourism Property Management Blog Book 223

Modern Restaurant Management

FEBRUARY 27, 2024

In fact, 91 percent of respondents start their journey to an offline purchase online, mirroring how relationships often begin digitally. “In the complicated relationship between consumers and brands, brands need to ensure that every digital touchpoint counts and makes a positive impression,” said Rollison. "Our

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Information Special Events Marketing Training 188

Revenue Hub

MARCH 20, 2024

In today’s digital age, a hotel’s online presence is often the first point of contact for potential guests. Use high-quality images and videos to showcase your hotel’s rooms, amenities, dining options, and surrounding attractions. Stunning Visuals First impressions matter, especially in the hospitality industry.

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Book Guest Satisfaction Reservations Article 92

Revenue Hub

APRIL 9, 2024

How to Increase Monthly Hotel RevPAR: To enhance monthly RevPAR, hoteliers must adopt strategic approaches that leverage market insights, guest preferences, and current trends. Here are 10 effective strategies based on real-world hotel feedback. Digital marketing is your way to get new, loyal guests that book directly.

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Book Reservations Article Marketing 99

Revenue Hub

MARCH 19, 2024

In this digital age, having a hotel-specific booking engine is crucial for driving direct bookings on your website, which in turn impacts profitability while saving vast amounts of money in OTA commissions. This future-proof strategy enhances the guest experience and fosters loyalty among travelers.

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Book Article Catering Reservations 96

Hotel Business

SEPTEMBER 12, 2023

IHG Hotels & Resorts has launched of a reimagined digital booking experience for its guests that leverages the power of cloud-based platforms. The enhanced booking experience empowers guests to select individual room attributes such as a higher floor or a room with a view, the company reports.

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Book Definition 115

Revenue Hub

MARCH 22, 2024

In the contemporary landscape of hospitality industry, data-driven decision-making has emerged as a pivotal tool for maximising profitability and elevating guest satisfaction in hotels. By analysing past bookings, website interactions, feedback, and demographic information, hotels can gain invaluable insights for informed decision making.

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Pricing Guest Satisfaction Information Book 95

Revenue Hub

APRIL 11, 2024

In today’s digitally connected society, understanding how to manage your hotel’s online reputation has transitioned from a luxury to a necessity. With the increasing influence of online reviews and social media on consumers’ decision-making, it is crucial for hoteliers to take a proactive stance on hotel reputation management.

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Guest Satisfaction Article Guest Services Book 90

Hospitality Net

OCTOBER 6, 2023

In this digital era, Customer Relationship Management (CRM) systems are becoming increasingly important for hotels to manage their guest data, their communications and especially to enhance the guest experience with the use of personalisation.

Communication 98

Communication 98

Revenue Hub

FEBRUARY 14, 2024

In the bustling urban landscape, city hotels are in a constant race to maintain high occupancy rates. This article is designed to provide hotel managers with proven strategies to boost their hotel’s occupancy and revenue, ensuring they remain a preferred choice for both leisure and business travelers.

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Article Pricing Book Guest Services 94

MEWS

NOVEMBER 15, 2022

In a digitally-driven world, having a technology-forward hotel is essential to manage and exceed guest expectations.

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Boutique Hotel News

JUNE 13, 2023

UK: Independent hotel One Hundred Shoreditch, part of Lore Group, has selected food and beverage digital platform IRIS to power its lobby bar. Six months ago, IRIS was implemented in the lobby bar to enable guests and visitors place orders digitally. “Many guests expect a mobile ordering experience.

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Marketing 130

Hospitality Net

JUNE 23, 2023

Introduction: In today’s rapidly evolving digital landscape, businesses across various sectors are recognizing the importance of digitizing their operations to meet the changing demands of their customers. The hospitality industry is no exception.

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Article Marketing 96

Hotel Business

APRIL 11, 2023

By Danielle Harvey Once considered the budget-friendly options for travelers, the rising costs and unexpected fees associated with vacation rental sites like Airbnb and Vrbo have pushed travelers away—and now they’re returning to hotels. So, how can they enhance their customer experiences to foster loyalty and retention?

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Book Budgeting Catering Information 111

InnQuest

AUGUST 3, 2023

This blog emphasizes the importance of guest satisfaction in hospitality industry and discusses various strategies to enhance guest satisfaction. A hotel’s operations can be measured in part by how satisfied its guests are. To read a comprehensive guide to hotel market segmentation, click here. Let’s get started!

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Guest Satisfaction Book Document Blog 217

Hotel Business

SEPTEMBER 28, 2023

National hotel ownership, management and development company Dellisart LLC has experienced record growth for its subsidiaries Hotel Sales Max, Hotel Rev Max, Hotel Digital Max, as well as its full-service management company. Dellisart serves almost 100 properties through its various offerings.

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Service Management Marketing 103

Revenue Hub

MARCH 21, 2024

In the hospitality industry, AI’s impact is becoming increasingly significant, offering unprecedented opportunities to enhance hotel operations and guest experiences. This advanced level of personalization will go beyond traditional hospitality services, offering guests an experience that feels exclusively designed for them.

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Guest Satisfaction Maintenance Article Scheduling 81

Boutique Hotel News

DECEMBER 20, 2022

BHN editor Eloise Hanson outlines six hotel and travel trends expected to shape the industry in 2023. Hotel e-tail. In fact, research from HVS shows that over the past 50 years, daily rates across London hotels have grown 0.75 In Bullingham’s words, hotels need to be more like Selfridges.

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Concierge Book Marketing Information 312

Are Morch

APRIL 10, 2024

As the hotel business continues to evolve, hoteliers face the ongoing challenge of capturing the attention of potential guests and enticing them to choose their property over competitors.

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Article 52

Hotel Owner

MARCH 13, 2024

To enhance profitability and cultivate positive guest relationships in your hotel, it’s crucial to recognise the advantages of securing direct bookings. This mutually advantageous approach is indispensable for hotel expansion strategies. The primary goal for any business striving for consistent revenue is to boost sales.

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Book Guest Satisfaction Reservations Information 98

Revenue Hub

DECEMBER 13, 2023

For hotel managers, effectively managing holiday bookings is crucial. It ensures that guests have a seamless experience from the moment they make a reservation to the time they check out. Almost all survey participants in the US (92%) said using a travel professional, completely or somewhat, enhanced their holiday experience.

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Book Budgeting Article Reservations 95