Top 5 most in-demand soft skills of 2023
eHotelier
APRIL 27, 2023
Employers value skills over experience. By paying attention to in-demand soft skills, you can be sure to remain in-demand among employers.
April, 2023
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How hotels can rebuild customer loyalty
Hotel Business
APRIL 11, 2023
By Danielle Harvey Once considered the budget-friendly options for travelers, the rising costs and unexpected fees associated with vacation rental sites like Airbnb and Vrbo have pushed travelers away—and now they’re returning to hotels. For travel and hospitality brands, now’s the time to take advantage and enhance the customer’s experience, both in person and digitally, to lock in the loyalty of travelers seeking places to stay.
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The Year of Efficiency: How Automation Is Helping Hotels Thrive Amid Labor Shortages
Lodging Magazine
APRIL 3, 2023
Despite the overall U.S. economy adding 517,000 jobs at the beginning of 2023, the leisure and hospitality sector remains understaffed with two million open jobs, according to the U.S. Travel Association. Meanwhile, 79 percent of hoteliers say their hotels are understaffed, and 81 percent are unable to fill open positions, according to American Hotel & Lodging Association (AHLA) research.
Hyatt to acquire Mr & Mrs Smith for £53 million
Boutique Hotel News
APRIL 28, 2023
US/UK: Hyatt Hotels Corporation has announced plans to acquire the London-based hotel booking platform Mr & Mrs Smith for £53 million in cash. The planned acquisition is expected to close in the second quarter of this year. At a later date, Hyatt will introduce direct booking access to more than 1,500 properties within the Mr & Mrs platform.
Transforming Hospitality Experiences: Unleashing the Power of ChatGPT in the Industry
Speaker: Joseph Guszkowski - Senior Technology Editor, Restaurant Business & Dan Maimone - Global Director of Customer Success Operations, Harri
ChatGPT has made a significant impact on the hospitality industry, particularly in restaurants, by revolutionizing customer interactions and improving overall experiences. With its natural language processing capabilities and vast knowledge base, ChatGPT acts as a virtual assistant, providing instant assistance and streamlining various processes. In the near future, ChatGPT will transform the hospitality industry by enhancing communication, improving efficiency, and elevating the dining experien
Inside the mind of one of the country’s most talented pastry chefs: Rhiann Mead
Hospitality Magazine
APRIL 12, 2023
My time at Bennelong is something I’ll be forever grateful for. Working so closely with Peter Gilmore at both Quay and Bennelong helped me to become the chef I am today. Peter’s ideas are so innovative and unique and he taught me to think differently and to push the limits of what I thought was possible. Rob Cockerill also taught me so much about leadership and how to maintain a consistent two-hat standard doing 180 covers a night.
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More Trending
How online reviews shape your hotel’s guest experience
eHotelier
APRIL 23, 2023
The more we interact and communicate with satisfied, dissatisfied and neutral guests, the more insights we will glean from them. We can learn from all types of reviews and ultimately improve every subsequent guest stay.
‘Drops of God’ Is a Rare Wine Drama Worth Watching
EATER
APRIL 26, 2023
Fleur Geffrier and Tom Wozniczka in “Drops of God,” now streaming on Apple TV+. The Apple TV+ show brings family dysfunction and high stakes into the world of wine tasting I am a wine idiot. I truly could not tell you the difference between wines beyond being able to identify that some are red and some are white. Which is why I’m thrilled that I’m not Camille Leger (played by Fleur Geffrier), the protagonist of Apple TV+’s new series Drops of God , who’s tasked with identifying a single bottle o
As airfares soar, train bookings rise
PhocusWire
APRIL 26, 2023
Omio has compared its search and booking data from Q1 2019 with Q1 2023, finding a 20% increase in total train bookings and a 54% decrease in total flight bookings.
Earth Day action: Sustainability in hospitality and real estate
Boutique Hotel News
APRIL 21, 2023
IHM speaks to hospitality and real estate professionals to learn more about the sustainability initiatives implemented in their businesses, and what the industry should do to lead the way. • What is the most important sustainability measure within your business and why? Giles Beswick, chief purpose officer, Vita Group : “ The journey to net zero calls for a joined-up approach to developing and operating real estate assets sustainably.
Utilizing Technology: Improve Customer Experience and Increase Points of Profit in Your Restaurant Business
Speaker: Hillary Holmes - SpotOn Operator in Residence; Troy Hooper - CEO, Kiwi Restaurant Partners; Jason Berkowitz - Founder and CEO of ARROW UP Training
Running a restaurant is hard work, so it can be discouraging when you see how little of that work shows up in your bottom line. The most efficient way to improve your restaurant's profit margins is to implement flexible technology. Hard work can’t cut the fees from third-party delivery apps or get orders in and out of the kitchen faster, but technology can!
The planning of the Maybe Cocktail Festival
Hospitality Magazine
APRIL 26, 2023
16 bars, 10 countries, eight nights — aka the Maybe Cocktail Festival. This month, the crème de la crème of the bartending world travelled to Sydney to take part in an inaugural event spearheaded by The Maybe Group, the force behind the Best Bar in Australasia Maybe Sammy as well as Dean & Nancy on 22, Sammy Junior and newcomer El Primo Sanchez.
Need to Reach New Customers? Step Outside the Box
Modern Restaurant Management
APRIL 11, 2023
As restaurants work overtime to deal with soaring costs, ongoing labor shortages and growing economic uncertainty, many are pushing the limits of what used to be their competitive space to extend their brand and get in front of new potential customers. Who among us hasn’t ordered food through a convenient mobile application, with menu choices ranging from not just quick-serve or fast-casual restaurants, but convenience stores as well?
Manage negative guest reviews with the 4 Rs
eHotelier
APRIL 11, 2023
Make sure you utilise feedback, whether positive or negative, to improve your hotel and your online reputation Sometimes all it takes to change someone's mind about your hotel is a few well-thought-out words by a sympathetic and professional manager.
Amy Sedaris Has Strong Words for the Mayo Haters of the World
EATER
APRIL 4, 2023
Amy Sedaris poses with the “Hamy Sedarwich” | Danielle St. Laurent Hollywood’s most well-known quirky homemaker on her strongest-held sandwich opinions In addition to her work as an actress, author, and comedian, Amy Sedaris is arguably Hollywood’s most well-known homemaker. Thanks to her kooky, cult-favorite TV show At Home With Amy Sedaris , which aired for three seasons on truTV, audiences have long seen Sedaris make wacky recipes and sew goofy garments.
NRN editors discuss the sauce wars, McDonald’s “best burgers ever,” and the Taco Showdown
Nation's Restaurant News
APRIL 21, 2023
The Power of Personalization
Lodging Magazine
APRIL 30, 2023
According to a 2021 McKinsey & Company report, companies who excel at personalization generate 40 percent more revenue from those activities than companies who are merely average in that key area. The hospitality experience is particularly suited to customization, and hoteliers can certainly benefit from excelling in catering to guests’ individual preferences.
What to expect from Simon Rogan’s Michelin-star pop-up
Hospitality Magazine
APRIL 19, 2023
Simon Rogan is globally recognised and celebrated for being a chef who creates dishes made with hyper-seasonal produce grown on neighbouring lands. Rogan has opened restaurants across London and Hong Kong during his career, but his most notable is L’Enclume in the UK. In 2022, the restaurant celebrated 20 years in business, with the anniversary coinciding with its third Michelin star — a long-term goal shared by Rogan and his team.
Tech Is Revolutionizing Restaurants’ Quality Audits
Modern Restaurant Management
APRIL 3, 2023
Think of what your restaurant can accomplish with quality auditing. First (and most importantly), you’ll maximize quality and safety while minimizing risk. Audits can also help brands identify (and fix) areas of non-compliance, as well as spot (and address) potential threats. Collecting and analyzing real-time data allows operators to make more informed decisions that can optimize operations, increase efficiencies, boost revenue, reduce waste, cut costs, and drive restaurant growth.
Single employees in the hotel industry
eHotelier
APRIL 30, 2023
The hospitality workforce is increasingly home to single childless workers. The time has come to address their needs, prompting organisations to create more supportive environments for employees, whilst also boosting hotel outcomes.
CBRE: Loyalty programs should soften economic downturn impact
Hotel Business
APRIL 11, 2023
A record number of loyalty program members should help hotel brands lower their customer acquisition costs, increase direct-to-consumer engagement and offset any occupancy shortfalls during an economic downturn, according to CBRE. Direct access to a base of loyal customers is a benefit to owning and operating a branded hotel. Loyalty members can help drive occupancy during off-peak periods or weaker economic conditions.
MCR’s Morse Urges Hotel Owners To Push Rate, Cut Out OTAs
Lodging Magazine
APRIL 17, 2023
Referring to AAHOA as the “greatest American dream story,” Tyler Morse of MCR delivered a keynote during AAHOACON ’23 in which he offered plenty of business advice for association members on everything from rate strategies to dealing with disruptors. Morse, who is CEO of MCR—one of the largest owner/operators in the U.S. lodging industry—began by imploring hoteliers to push rate.
Executive perspectives: restaurant experts offer advice for operators
Fast Casual
APRIL 5, 2023
Bryce Fluellen shows how Everytable's unique franchising model tackles food insecurity, builds communities and fuels growth/profits; Blaine Hurst of Blaine Hurst Enterprises shares how recruiting among IDD workers is more than doing good: data shows it boosts core metrics across restaurants.
Top-Effective Tech Solutions to Improve Profits
Modern Restaurant Management
APRIL 17, 2023
Most restaurants (76 percent) are currently using automation in three or more areas of operation and agree that certain roles are more automatable than others, according to Capterra research The survey also found that more than half of restaurant leaders say front-of-house restaurant workers can easily be automated with today’s technology, and nearly all restaurants today (96 percent) use automation tools in their back-of-house operations.
Upselling strategies to grow revenue and improve business performance
eHotelier
APRIL 10, 2023
Hotels can effectively grow revenue today through applying revenue management strategies to the practice of upselling. By analysing guest data, using dynamic pricing strategies, leveraging pricing psychology, personalizing offers, and providing staff with the right tools and training, hotels can improve overall business performance.
The Head-Empty Pleasure of the No-Reservations Vacation
EATER
APRIL 3, 2023
A spread of Filipino dishes from Kuya Lord’s | Bettina Makalintal/Eater Skip the constant Resy monitoring this time This post originally appeared in the April 1, 2023, edition of Eater Travel, a biweekly dispatch from Eater’s staff about navigating places where food is the main attraction. Subscribe now. The last thing I wanted to do while prepping for my recent vacation to Los Angeles was log onto Resy at midnight a few nights in a row to try for a table at Pijja Palace, the Indian sports bar t
Twenty Four Seven Hotels names corporate F&B director
Hotel Business
APRIL 26, 2023
Twenty Four Seven Hotels, a third-party hospitality management company for premium-branded, select-service and lifestyle hotel segments in the western U.S., has named Dan Grunbeck corporate F&B director. In the newly created role, he will implement and lead strategic operations to enhance offerings and partner with hotels to create unique, market-based food and beverage concepts, as well as source quality products that adhere to brand standards.
HAMA Releases Spring 2023 Industry Outlook Survey Results
Lodging Magazine
APRIL 26, 2023
SAN FRANCISCO—The Hospitality Asset Managers Association (HAMA) released the results of its Spring 2023 Industry Outlook Survey. The semi-annual report collected the opinions, experiences, and predictions of more than 80 hotel asset managers concerning the current state of the hospitality industry with a particular focus on 2023 forecasts and pre-COVID comparisons.
The rise of bleisure: combining leisure with business travel
Hospitality Net
APRIL 6, 2023
After a few years of restricted movement, people are keen to make the most of travel opportunities — it seems even as part of their work. Employees are making the decision to enhance corporate travel opportunities with rest, relaxation, and adventure — the combination of business and leisure, also called ‘bleisure’, sets an intention for combining work and play, and has no doubt come about partly in response to Covid-19.
Lessons Learned from the Chick-fil-A Mobile App Data Breach
Modern Restaurant Management
APRIL 25, 2023
In March, Chick-fil-A announced that a forensic investigation found that a cybersecurity breach compromised its mobile app. More than 71,000 mobile app users were affected, resulting in the exposure of personally identifiable and sensitive data that included names, email addresses, phone numbers, and banking information. With an increasing number of restaurants relying on mobile apps for orders, payments, customer rewards, promotions, and menu updates, mobile apps have become a vital aspect of t
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