eHotelier

APRIL 27, 2023

Employers value skills over experience. By paying attention to in-demand soft skills, you can be sure to remain in-demand among employers.

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Hotel Business

APRIL 11, 2023

By Danielle Harvey Once considered the budget-friendly options for travelers, the rising costs and unexpected fees associated with vacation rental sites like Airbnb and Vrbo have pushed travelers away—and now they’re returning to hotels. For travel and hospitality brands, now’s the time to take advantage and enhance the customer’s experience, both in person and digitally, to lock in the loyalty of travelers seeking places to stay.

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Book Budgeting Catering Information 111

Lodging Magazine

APRIL 3, 2023

Despite the overall U.S. economy adding 517,000 jobs at the beginning of 2023, the leisure and hospitality sector remains understaffed with two million open jobs, according to the U.S. Travel Association. Meanwhile, 79 percent of hoteliers say their hotels are understaffed, and 81 percent are unable to fill open positions, according to American Hotel & Lodging Association (AHLA) research.

Magazine 119

Magazine 119

Boutique Hotel News

APRIL 28, 2023

US/UK: Hyatt Hotels Corporation has announced plans to acquire the London-based hotel booking platform Mr & Mrs Smith for £53 million in cash. The planned acquisition is expected to close in the second quarter of this year. At a later date, Hyatt will introduce direct booking access to more than 1,500 properties within the Mr & Mrs platform.

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Definition Book 264

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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

Service Management

Soft Inn

APRIL 25, 2023

Self-service machines were invented to improve counter service and reduce repetitive work. It's commonly used in the bank (ATMs, automated teller machines) and train stations (ticketing machines). But, why is a self-service hotel kiosk not popular in the hotel industry?

Training 246

Training 246

eHotelier

APRIL 23, 2023

The more we interact and communicate with satisfied, dissatisfied and neutral guests, the more insights we will glean from them. We can learn from all types of reviews and ultimately improve every subsequent guest stay.

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Communication 325

Horizon Hospitality

APRIL 5, 2023

The recent release of ChatGPT , a highly capable and intuitive chatbot, has created a new buzz around artificial intelligence. While the senior living industry is not known for its high rate of technology adoption, AI is catching the interest of a growing number of senior living developers looking for ways to improve care while they grapple with staffing shortages.

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Scheduling Business Development Accounting Marketing 246

Modern Restaurant Management

APRIL 24, 2023

A strong catering business can be a restaurant’s biggest moneymaker. You know exactly how many people you’re going to serve, how many portions will be provided, what the cost is, what you’re going to charge and what your net profit will be. Most of the year, catering can comprise 10 to 15 percent of your total sales, but during December, if 20 percent of sales are not coming from catering, you’re missing an opportunity.

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Catering Pricing Server Marketing 197

Boutique Hotel News

APRIL 3, 2023

UK: Manchester has become the first city in the UK to introduce a tourist tax, which will cost an additional £1 per night for accommodation stays. The City Visitor Charge scheme is expected to generate £3 million annually. It will fund the Manchester Accommodation Business Improvement District (ABID) as well as support large events, conferences, marketing campaigns and street cleanliness. 73 hotels and short stay serviced apartments located within the centre of Manchester and in parts of Salford

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Events Marketing 246

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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Soft Inn

APRIL 14, 2023

Google Analytics is now a preferred tool by businesses to analyze their data. It's used by millions of them today, including hoteliers. If you are one of them, you must understand how to get the most out of this tool.

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Hospitality Magazine

APRIL 10, 2023

The culinary talent behind Yagiz restaurant has launched a new eatery in Melbourne’s Southbank. Chessell & Clarke marks a new chapter for Murat Ovaz, former co-owner and head chef of Yagiz, and Serge Thomann (i Carusi ii), who have brought on Frank Berardi (The Melbourne Club) as head chef of the 50-seater. Ovaz says the menu skews towards both Italian and Turkish flavours, which is available from breakfast to lunch. “Our dishes are an interpretation of the food from my homeland

Training 246

Training Magazine 246

eHotelier

APRIL 11, 2023

Make sure you utilise feedback, whether positive or negative, to improve your hotel and your online reputation Sometimes all it takes to change someone's mind about your hotel is a few well-thought-out words by a sympathetic and professional manager.

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7 Shifts

APRIL 3, 2023

The restaurant industry has a wage problem. It's one of the only industries where workers can legally be paid under the already low Federal minimum wage of $7.25 an hour. Restaurants can operate while paying staff a sub-minimum wage of just $2.13 an hour, leaving the rest of an employee's compensation up to the good will of customers in the form of tips.

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Back of House Front of House Server Budgeting 148

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Presentation

Modern Restaurant Management

APRIL 3, 2023

Think of what your restaurant can accomplish with quality auditing. First (and most importantly), you’ll maximize quality and safety while minimizing risk. Audits can also help brands identify (and fix) areas of non-compliance, as well as spot (and address) potential threats. Collecting and analyzing real-time data allows operators to make more informed decisions that can optimize operations, increase efficiencies, boost revenue, reduce waste, cut costs, and drive restaurant growth.

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Information Training 189

Boutique Hotel News

APRIL 5, 2023

Worldwide: Expedia Group has launched a ChatGPT-powered travel planning feature in the Expedia app that helps users plan their trips. The online travel agency is using ChatGPT’s artificial intelligence as part of a new in-app travel planning feature that gives users recommendations for a trip itinerary including hotels, rentals, flights, experiences and ground transportation, with results from Expedia Group’s travel data.

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Pricing Information Book 246

Soft Inn

APRIL 11, 2023

Prioritizing your guest's happiness and satisfaction is a must. But, how do we know they are satisfied with our service? How do we know we are successfully running our business? That is where feedback comes in.

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Hospitality Magazine

APRIL 10, 2023

One of the world’s most iconic and awarded culinary figures is coming to Sydney this May. Gordon Ramsay will bring his three-Michelin star establishment Restaurant Gordon Ramsay to Sydney’s Aria for a three-night residency, marking the first time the fine diner will leave London. Matt Moran and Ramsay are long-time friends, with the 25-plus year friendship culminating in one of the biggest food events the city has ever seen.

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Magazine Events 246

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Pricing

eHotelier

APRIL 19, 2023

In a fast-paced world where guests expect self-service and personalization, lodging properties should assign resources to fully optimize their front-desk operations and deliver the attention that every guest deserves.

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Front Desk Operations 298

EATER

APRIL 4, 2023

Amy Sedaris poses with the “Hamy Sedarwich” | Danielle St. Laurent Hollywood’s most well-known quirky homemaker on her strongest-held sandwich opinions In addition to her work as an actress, author, and comedian, Amy Sedaris is arguably Hollywood’s most well-known homemaker. Thanks to her kooky, cult-favorite TV show At Home With Amy Sedaris , which aired for three seasons on truTV, audiences have long seen Sedaris make wacky recipes and sew goofy garments.

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Modern Restaurant Management

APRIL 11, 2023

As restaurants work overtime to deal with soaring costs, ongoing labor shortages and growing economic uncertainty, many are pushing the limits of what used to be their competitive space to extend their brand and get in front of new potential customers. Who among us hasn’t ordered food through a convenient mobile application, with menu choices ranging from not just quick-serve or fast-casual restaurants, but convenience stores as well?

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Kitchen Operations Catering Marketing 189

PhocusWire

APRIL 26, 2023

Omio has compared its search and booking data from Q1 2019 with Q1 2023, finding a 20% increase in total train bookings and a 54% decrease in total flight bookings.

Training 133

Training Book 133

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

Soft Inn

APRIL 7, 2023

Keeping your guest satisfaction level at the max is the key to having a successful long-term business. Especially with the hotel self check-in kiosks , you can continue to improve their satisfaction. That’s why you need to follow our tips and best practices for hotel kiosks.

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Guest Satisfaction 246

Hospitality Magazine

APRIL 17, 2023

Public has confirmed it has acquired The Maybe Group, the force behind one of The World’s 50 Best Bars Maybe Sammy. The Sydney-based group is a relative newcomer on the scene, launching just over a year ago with The Strand Hotel, followed by venues including Oxford House, the Lady Hampshire as well as El Primo Sanchez, a collaborative project with The Maybe Group, which opened in February. “Public has grown at an incredible pace over the past 12 months and we are continuing this traj

Magazine 246

Magazine 246

eHotelier

APRIL 10, 2023

Hotels can effectively grow revenue today through applying revenue management strategies to the practice of upselling. By analysing guest data, using dynamic pricing strategies, leveraging pricing psychology, personalizing offers, and providing staff with the right tools and training, hotels can improve overall business performance.

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Pricing Training 299

EATER

APRIL 3, 2023

A spread of Filipino dishes from Kuya Lord’s | Bettina Makalintal/Eater Skip the constant Resy monitoring this time This post originally appeared in the April 1, 2023, edition of Eater Travel, a biweekly dispatch from Eater’s staff about navigating places where food is the main attraction. Subscribe now. The last thing I wanted to do while prepping for my recent vacation to Los Angeles was log onto Resy at midnight a few nights in a row to try for a table at Pijja Palace, the Indian sports bar t

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Reservations 143

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning