Top 5 most in-demand soft skills of 2023
eHotelier
APRIL 27, 2023
Employers value skills over experience. By paying attention to in-demand soft skills, you can be sure to remain in-demand among employers.
eHotelier
APRIL 27, 2023
Employers value skills over experience. By paying attention to in-demand soft skills, you can be sure to remain in-demand among employers.
Hotel Business
APRIL 11, 2023
By Danielle Harvey Once considered the budget-friendly options for travelers, the rising costs and unexpected fees associated with vacation rental sites like Airbnb and Vrbo have pushed travelers away—and now they’re returning to hotels. For travel and hospitality brands, now’s the time to take advantage and enhance the customer’s experience, both in person and digitally, to lock in the loyalty of travelers seeking places to stay.
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Lodging Magazine
APRIL 3, 2023
Despite the overall U.S. economy adding 517,000 jobs at the beginning of 2023, the leisure and hospitality sector remains understaffed with two million open jobs, according to the U.S. Travel Association. Meanwhile, 79 percent of hoteliers say their hotels are understaffed, and 81 percent are unable to fill open positions, according to American Hotel & Lodging Association (AHLA) research.
Boutique Hotel News
APRIL 28, 2023
US/UK: Hyatt Hotels Corporation has announced plans to acquire the London-based hotel booking platform Mr & Mrs Smith for £53 million in cash. The planned acquisition is expected to close in the second quarter of this year. At a later date, Hyatt will introduce direct booking access to more than 1,500 properties within the Mr & Mrs platform.
Speaker: James Kahler, COO of Full Course
Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.
Modern Restaurant Management
APRIL 24, 2023
A strong catering business can be a restaurant’s biggest moneymaker. You know exactly how many people you’re going to serve, how many portions will be provided, what the cost is, what you’re going to charge and what your net profit will be. Most of the year, catering can comprise 10 to 15 percent of your total sales, but during December, if 20 percent of sales are not coming from catering, you’re missing an opportunity.
Hospitality Management Today brings together the best content for hospitality management professionals from the widest variety of industry thought leaders.
eHotelier
APRIL 23, 2023
The more we interact and communicate with satisfied, dissatisfied and neutral guests, the more insights we will glean from them. We can learn from all types of reviews and ultimately improve every subsequent guest stay.
Hotel Owner
APRIL 26, 2023
Highland Coast Hotels has reopened the Plockton Inn and The Tongue Hotel following a £1.8m refurbishment. The two Highland hotels, both situated on the North Coast 500, are now welcoming overnight guests and diners after completing the “extensive” four-month refurbishment at both properties. Tongue Hotel, a former 19th Century sporting lodge, now offers 19 individually-styled guest rooms and a newly refurbished restaurant and bar, all overseen by general manager Marcel Wassen.
PhocusWire
APRIL 26, 2023
Omio has compared its search and booking data from Q1 2019 with Q1 2023, finding a 20% increase in total train bookings and a 54% decrease in total flight bookings.
Hospitality Net
APRIL 28, 2023
Nobu Hospitality is delighted to announce the launch of Nobu Hotel and Restaurant Sevilla. Set in the heart of the Andalusian capital at Plaza de San Francisco, the brand’s latest opening occupies two early 20th century residential buildings, lovingly restored to enhance their traditional architecture. Facing the plateresque façade of the City Hall, Nobu Hotel Sevilla features 25 stylish guest rooms and suites, and an expansive rooftop terrace complete with a swimming pool and dining area which
Speaker: Lauren Barash, Vice President, Brand Marketing
In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program
Modern Restaurant Management
APRIL 17, 2023
Most restaurants (76 percent) are currently using automation in three or more areas of operation and agree that certain roles are more automatable than others, according to Capterra research The survey also found that more than half of restaurant leaders say front-of-house restaurant workers can easily be automated with today’s technology, and nearly all restaurants today (96 percent) use automation tools in their back-of-house operations.
EATER
APRIL 3, 2023
A spread of Filipino dishes from Kuya Lord’s | Bettina Makalintal/Eater Skip the constant Resy monitoring this time This post originally appeared in the April 1, 2023, edition of Eater Travel, a biweekly dispatch from Eater’s staff about navigating places where food is the main attraction. Subscribe now. The last thing I wanted to do while prepping for my recent vacation to Los Angeles was log onto Resy at midnight a few nights in a row to try for a table at Pijja Palace, the Indian sports bar t
eHotelier
APRIL 11, 2023
Make sure you utilise feedback, whether positive or negative, to improve your hotel and your online reputation Sometimes all it takes to change someone's mind about your hotel is a few well-thought-out words by a sympathetic and professional manager.
Hotel Owner
APRIL 27, 2023
Ahead of the local elections, UKHospitality is urging local authorities to back the hospitality sector, which is capable of delivering economic growth, drive employment and revive communities. In its local elections manifesto, which has been sent to council leaders, local authority CEOs and candidates across the country, UKHospitality sets out how the decisions of local authorities are crucial to the survival of businesses.
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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali
Hotel Business
APRIL 11, 2023
A record number of loyalty program members should help hotel brands lower their customer acquisition costs, increase direct-to-consumer engagement and offset any occupancy shortfalls during an economic downturn, according to CBRE. Direct access to a base of loyal customers is a benefit to owning and operating a branded hotel. Loyalty members can help drive occupancy during off-peak periods or weaker economic conditions.
Hospitality Net
APRIL 6, 2023
After a few years of restricted movement, people are keen to make the most of travel opportunities — it seems even as part of their work. Employees are making the decision to enhance corporate travel opportunities with rest, relaxation, and adventure — the combination of business and leisure, also called ‘bleisure’, sets an intention for combining work and play, and has no doubt come about partly in response to Covid-19.
Modern Restaurant Management
APRIL 3, 2023
Think of what your restaurant can accomplish with quality auditing. First (and most importantly), you’ll maximize quality and safety while minimizing risk. Audits can also help brands identify (and fix) areas of non-compliance, as well as spot (and address) potential threats. Collecting and analyzing real-time data allows operators to make more informed decisions that can optimize operations, increase efficiencies, boost revenue, reduce waste, cut costs, and drive restaurant growth.
Fast Casual
APRIL 5, 2023
Bryce Fluellen shows how Everytable's unique franchising model tackles food insecurity, builds communities and fuels growth/profits; Blaine Hurst of Blaine Hurst Enterprises shares how recruiting among IDD workers is more than doing good: data shows it boosts core metrics across restaurants.
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As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.
eHotelier
APRIL 19, 2023
In a fast-paced world where guests expect self-service and personalization, lodging properties should assign resources to fully optimize their front-desk operations and deliver the attention that every guest deserves.
Hotel Owner
APRIL 3, 2023
Cromlix Country House Hotel has reopened its doors after a three-month renovation. The “five-star” property owned by Kim and Andy Murray has refurbished its 15 bedrooms and all common areas of the hotel, including the bar, restaurant and billiards room. There is a new entrance via the vestibule at the front of the property, with a valet parking turning circle at the top of the grand driveway.
Lodging Magazine
APRIL 3, 2023
Most hospitality executives will acknowledge the industry’s property-level labor problems didn’t start with the pandemic, but the shutdown that occurred as a result certainly took the issue to another level, with many workers leaving never to return. So, as we reach three years since the outbreak of the pandemic, what has been the overall impact of a well-documented labor shortage on an industry built around personal service and human interaction?
Hotel Business
APRIL 26, 2023
Twenty Four Seven Hotels, a third-party hospitality management company for premium-branded, select-service and lifestyle hotel segments in the western U.S., has named Dan Grunbeck corporate F&B director. In the newly created role, he will implement and lead strategic operations to enhance offerings and partner with hotels to create unique, market-based food and beverage concepts, as well as source quality products that adhere to brand standards.
Speaker: Jay Black, Senior Account Executive
Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an
Modern Restaurant Management
APRIL 11, 2023
As restaurants work overtime to deal with soaring costs, ongoing labor shortages and growing economic uncertainty, many are pushing the limits of what used to be their competitive space to extend their brand and get in front of new potential customers. Who among us hasn’t ordered food through a convenient mobile application, with menu choices ranging from not just quick-serve or fast-casual restaurants, but convenience stores as well?
Hospitality Net
APRIL 11, 2023
IHG® Hotels & Resorts, one of the world’s leading hotel companies, has signed a management agreement with Nepal based Shangri-La Hotel & Resort Group to develop four new hotels in - InterContinental Kathmandu Lazimpat, Hotel Indigo Pokhara Gharipatan, InterContinental Resort Pokhara Begnas Lake, and InterContinental Resort Chitwan, Meghauli. The signing will see IHG add close to 500 rooms to its portfolio in Nepal, and debut two of its global brands, InterContinental and Hotel Indigo in the mark
eHotelier
APRIL 10, 2023
Hotels can effectively grow revenue today through applying revenue management strategies to the practice of upselling. By analysing guest data, using dynamic pricing strategies, leveraging pricing psychology, personalizing offers, and providing staff with the right tools and training, hotels can improve overall business performance.
Hotel Owner
APRIL 3, 2023
The minister for Employment, Guy Opperman MP, has launched the first Levelling Up Impact Report for the UK hospitality sector at Hexham Travelodge. Produced by This is Purpose and Travelodge, the report highlights a number of key strengths which see Travelodge progressing on the levelling up agenda, and also outlines the group’s social mobility approach for the future.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
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