Thu.Mar 16, 2023

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How personalization contributes to increased revenue and profits

eHotelier

Hotels are often biased when creating offerings and packages for potential guests because they make decisions based on a hunch or past experiences that are no longer relevant. Let's examine which data a hotel needs to implement a successful guest personalization process.

Book 279
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Music Can Give the Restaurant Industry a Competitive Edge

Modern Restaurant Management

The restaurant industry is an increasingly competitive market. And more restaurant owners are searching for ways to encourage repeat customers and successfully grow their businesses. One way to gain a competitive edge is with music – which is often overlooked. Music can help restaurants strengthen relationships with their customers and build loyalty.

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Regent Santa Monica names Younes Atallah General Manager

eHotelier

Regent Santa Monica Beach, poised to open late 2023, is pleased to announce the appointment of Younes Atallah as the resort’s general manager. Atallah—awarded Outstanding General Manager of the Year 2022 by California Hotel & Lodging Association—joins Regent Hotels & Resorts to open the first destination in the Americas for IHG Hotels & Resorts’ reimagined upper luxury brand.

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Pullman Cannes sold to Poseidon Hospitality

Boutique Hotel News

France: The four-star Pullman Cannes Mandelieu Royal Casino has been acquired by Poseidon Hospitality, an entity owned by Luminare and Unik Capital Solutions. Global real estate advisor CBRE advised on the sale on behalf of Joa Group, a French casino company owned by Blackstone and Kings Park Capital. The Pullman Cannes features 213 keys and provides direct access to the beach.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Marriott International board of directors announces two new directors

eHotelier

The board of directors of Marriott International, Inc. today announced the election of Lauren R. Hobart, President and Chief Executive Officer of DICK’S Sporting Goods, and Grant F. Reid, former President and Chief Executive Officer of Mars, Incorporated, as independent directors of the company, effective March 15, 2023. Both are expected to be included in the company’s slate of nominees for election at its upcoming 2023 annual meeting of stockholders.

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Radisson Hotel Group opens first Radisson Individuals hotel in Paris

eHotelier

Radisson Hotel Group announces the opening of Hotel YAC Paris Clichy, a member of Radisson Individuals, the Group’s first Radisson Individuals property in Paris, located in the leafy suburbs of the city of lights. Following an extensive renovation, the hotel welcomes guests with its magnificent rooftop, lush garden, and beautiful patio, as well as renovated guest rooms and an indoor swimming pool, all within a short walk of the Seine and the Clichy Bridge.

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Sustainability-linked loans

Boutique Hotel News

Rising costs associated with inflation has reignited sustainability efforts. News in this morning that citizenM has secured a €480 million sustainability-linked loan , which incentivises the company to achieve low interest rates by hitting ESG targets, is a prime example. Given citizenM’s reputation within the industry, it marks a significant step towards pushing sustainability to the top of hoteliers’ priority list.

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VisitBritain/VisitEngland activity boosts economy by £673 million

eHotelier

Visitors spent an additional £673 million across Britain as a result of activity by national tourism agency VisitBritain/VisitEngland, the latest figures show. The agency reported the figures, which cover its activity from April 2021 to June 2022, as it was set to bring industry leaders together at its annual review event on 22 March, highlighting its plans to support the industry and grow the visitor economy.

Events 130
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I’ve Had It With Stunt Ice Cream Flavors

EATER

Carrot cake and strawberry shortcake are perfectly lovely ice cream flavors. But ranch? Not so much. | Van Leeuwen The latest wave of pop culture-inspired collaborations leaves me with one question: What if we didn’t? Too often in human history (and in Jurassic Park ), we ask ourselves, “Can we?” when the real question worth asking is, “Should we?” Little else embodies this sentiment better than what is currently the bane of my existence as a person with taste buds: the latest wave of attention-

Marketing 117
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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Hyatt to expand inclusive collection’s brand footprint in the Caribbean

eHotelier

Hyatt Hotels Corporation today announced a multi-property collaboration with Be Live Hotels that will include the growth of the Sunscape Resorts & Spas brand in the Caribbean. The deal is expected to expand Hyatt’s Inclusive Collection, which was introduced following Hyatt’s acquisition of Apple Leisure Group in 2020, by nearly 2,000 rooms.

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Pembrokshire’s The Abergwaun receives 4-star rating

Hotel Owner

The Abergwaun Hotel in Fishguard, Pembrokeshire, has been awarded a four-star rating by Visit Wales for its restaurant with rooms, the first ever rating for the boutique hotel. Located in the coastal village of Fishguard, the contemporary hotel was refurbished in 2020 after 10 years of standing derelict by young local couple Daniel Jones and Lois Thomas.

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Inspiring changemakers celebrated the extraordinary Women’s Day at LUX* South Ari Atoll

eHotelier

The Lux Collective’s beloved LUX* South Ari Atoll welcomed extraordinary guests for this year’s Women’s Day celebrated on the 8th of March.

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Crerar Hotel Group acquired by Blantyre and Fairtree

Hotel Owner

The Crerar Hotel Group has announced that it has been taken over by Blantyre Capital Limited and its operating partner Fairtree Hotel Investments. Crerar’s portfolio of seven 4 and 5-star hotels will form a key part of the new owners’ plans to build a significant luxury UK hotel portfolio. This acquisition marks Blantyre and Fairtree’s fourth landmark hospitality purchase within the UK since 2021 having also acquired Fonab Castle and Dunkeld House Hotel in Perthshire, Scotland and the Daffodil H

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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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CBRE Survey: Short-Term Capitalization Rate Expansion is Likely to Continue, Could Decrease in 2024

Lodging Magazine

DALLAS—Capitalization rate expansion is likely to continue in the short-term for most real estate asset types, but could peak later this year and should decrease in 2024 as the end of the Federal Reserve’s rate-hiking cycle is anticipated, according to a new CBRE survey. The CBRE survey found that all property types reported cap rate increases in the second half of 2022.

Magazine 103
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Historic West Sussex hotel engulfed by blaze

Hotel Owner

Over 30 people have been evacuated after a fire ripped through The Angel in Midhurst, a 400-year old hotel in West Sussex, in the early hours of today (16 March). The West Sussex Fire and Rescue Service were called to reports of the fire at North Street, Midhurst at 1.08am this morning. Some 15 fire engines, two aerial ladder platforms, two water carriers, an off-road vehicle and high volume pump were mobilised to the scene.

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‘All Paws Lead To Carlsbad’ For Dog-Friendly Vacations This Spring

Travel Pulse Destinations

Located along San Diego County’s northern coastline, Carlsbad’s springtime tourism initiative spotlights its myriad of pet-friendly travel options and overall love of four-legged friends.

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Isle of Mull promotes Gemma Coll to general manager

Hotel Owner

Isle of Mull Hotel and Spa, one of Crerar hotels properties, has promoted Gemma Coll to the role of general manager. Coll, who was formerly the assistant manager of the island hotel, has been with the company since 2021 and has over 11 years of managerial experience within the hospitality industry, both within Scotland and internationally. Prior to joining Isle of Mull, Coll previously worked for some of Scotland’s “biggest” hotels in the business, including the Gleneagles Hotel, and the Macdona

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Time is money

Hotel Business

By Kristi White The time to get back to selling is here. That means sellers should be focused on prospecting rather than being dragged into operations needs or busy work. But how is this accomplished, and how can it be maintained? It must start with sales leaders doing what is necessary to protect selling time vehemently. To do this effectively, you need to speak in a language that makes sense to owners and operators.

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Premier Inn to open second Dublin hotel this month

Hotel Owner

Premier Inn has confirmed the opening of its second hotel in Dublin city centre this month on Monday 20 March. The venue, which is located on Gloucester Street South, has 113-bedrooms in the hotel brand’s latest format and is minutes away from Trinity College, Temple Bar and North Docklands. Whitbread, the parent company of Premier Inn, has recruited more than 45 new team members to run the Gloucester Street South hotel.

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Why choose a career in food and beverage management?

Les Roches

If you’re looking for a dynamic and rewarding career, food and beverage management offers a challenging environment with opportunities for creativity, innovation, and professional growth. Also known as F&B management, this is a chance to work with diverse teams and build customer relationships. You’ll experience different aspects of the food and beverage industry, including menu planning, kitchen operations, and financial management.

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Hotel Equities opens Courtyard in Nanaimo, BC

Hotel Business

Hotel Equities has opened the Courtyard by Marriott Nanaimo, a 172-room hotel in downtown Nanaimo, British Columbia, Canada. Hotel Equities partnered with PEG Companies and Petroglyph Development Group to manage the new hotel. “The Vancouver Island market has been a focus of ours for quite some time and we look forward to having representation in this highly desirable destination,” said Ryan McRae, VP, business development, Hotel Equities. “We expect to continue our growth here and l

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Top 5 Video Content Ideas For Your Hotel This Spring

Revenue Hub

Every day, people from all over the world spend countless hours watching video content online. NB: This is an article from Travel Media Group These pieces of digital content come from sources such as YouTube, Instagram, TikTok, Linkedin, and many other platforms. Video content has dramatically impacted the hospitality industry by allowing travelers a glimpse into the guest experience before they even arrive at their next destination.

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SITA and Lufthansa digitize process of reuniting lost luggage with traveler

PhocusWire

When passengers land at an airport, SITA’s WorldTracer Auto Reflight notifies them of any luggage delay and gathers delivery details. The companies say it saves time and money for the industry.

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Bed Banks: Comparing Inventory and Connectivity

Revenue Hub

The online booking business is only as good as its inventory, so finding the best rooms for the best price is job number one. One of the ways to get a diverse inventory portfolio is to partner with a bed bank. NB: This is an article from altexsoft What is a bed bank? A bed bank (also called a wholesaler ) is a B2B company that purchases rooms from accommodation providers in bulk at a discounted, static price for specific dates, and sells them to OTAs , travel agents, destination management

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Tripadvisor CMO talks travel marketing, membership revamp, video

PhocusWire

Tripadvisor's chief marketing officer John Boris, who joined the company in late 2022, shares more on the company's strategy as well as his thoughts on the state of travel marketing.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.