Tue.Feb 27, 2024

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Real estate disputes: Update on hospitality and leisure sector

eHotelier

Landlords responded to tenants' challenges with flexibility in 2023, including forgiving COVID-19 arrears and altering fixed rents to turnover rents temporarily. This reciprocal relationship between landlords and tenants has led to the emergence of leases structured on turnover rents, providing support during uncertain times while ensuring landlord income.

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SOCi Report: Brand Loyalty Affected by Online Inaccuracies

Modern Restaurant Management

Inaccurate business listings can have a substantial impact on brand loyalty, according to the first release of SOCi Inc.'s 2024 Consumer Behavior Index (CBI), which examines shopper practices and preferences when interacting on and offline with local businesses, including restaurants. Nearly two-in-three (63 percent) have encountered inaccuracies in business listings on major platforms such as Google, Facebook, and Instagram.

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Shinta Mani Wild joins the long run to drive holistic sustainability

eHotelier

As part of its strong commitment towards sustainability, Shinta Mani Wild – A Bensley Collection, a luxury, all-inclusive tented camp located in the South Cardamom Forest in Cambodia, has joined as a fellow member of The Long Run. In so doing, Shinta Mani Wild – A Bensley Collection has embarked on a journey of continuous improvement, committed to working towards best practices across Conservation, Community, Commerce and Culture – referred to as The Long Run 4Cs.

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The importance of hotel cleaning protocols | Mews

MEWS

What are cleaning protocols for hotels? Cleaning protocols in hotels are the procedures and standards that ensure cleanliness, hygiene and guest satisfaction. Typically, these protocols cover different hotel areas (shared spaces, dining area, guest rooms and the back office) and define how to clean and maintain them regularly.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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NEW Eco Suites at Sandos Caracol Eco Resort + New Dining!

eHotelier

Sandos Hotels & Resorts is proud to announce the completion of 336 nature-inspired and family-focused rooms at its Sandos Caracol Eco Resort. The renovated rooms and suites have been integrated into the property’s signature Eco Collection, which offers three categories of jungle-inspired accommodation options.

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More Trending

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La Concha Resort unveils innovative, counter-side sushi concept

eHotelier

This month, La Concha Resort, San Juan’s premier beachfront lifestyle resort unveiled a highly anticipated dining concept, Tekka Bar: Handroll & Sake, nestled directly inside La Concha Resort’s main lobby. A welcome addition to San Juan’s gastronomic scene, this new guest offering captures the essence of the resort’s vibrant spirit and oceanfront locale, offering fresh seafood, an impressive sake collection and a unique dining experience.

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Manifesting Destiny: Indigo Hospitality’s Program to Bring Team Members to the Next Level

Lodging Magazine

Nearly every hospitality leader mentions a special quality sought in prospective team members, one that’s generally universal within their own ranks. Yet, as Jennifer Krapp, Director of Operations at Indigo Road Hospitality Group (IRHG), told LODGING, developing those with the potential to find success and fulfillment in her organization can require an investment, something she said, her company is proud to make through a program that rewards—and encourages—a select group of food and beverage em

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Kierra Moore appointed new leadership role at Arlo Hotels

eHotelier

Arlo Hotels, today announced Kierra Moore’s promotion from director of operations to hotel manager at Arlo Chicago. Moore will continue to oversee the operational duties and departments and help further grow the brand through the Chicago property, which opened in April 2023.

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Please Explain the Luxury Martini to Me

EATER

A luxury Martini now costs more than $40 at top cocktail bars. Are bars cashing in on our love for the drink, or is there more to the trend?

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Marriott International and Cathay deepen strategic partnership to offer enriched travel benefits

eHotelier

Marriott International, Inc. today announced the expansion of travel benefits in its award-winning travel program, Marriott Bonvoy, through collaborating with Cathay Membership program, loyalty program of Cathay. Eligible members will gain exclusive access to both programs’ membership benefits through limited status match offer, and accelerated points earning via seamless two-way conversion between Miles and Points.

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Life House Expands Into Oaxaca

Hospitality Net

Life House has expanded its footprint to Oaxaca, Mexico with the management of Casa Yuma, a beachfront boutique hotel and restaurant set to open in March 2024 in Puerto Escondido. This move marks a significant milestone in Life House’s growth within Mexico, introducing an immersive experience in one of the country’s most dynamic and up-and-coming leisure destinations.

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Rubin’s return marks new chapter for HotelREZ

eHotelier

HotelREZ Hotels & Resorts, one of the world’s leading hotel representation companies, has announced Sharon Rubin’s return after a five-year break. Rubin has been appointed to the new role of Vice President of Product Development.

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IHCL Announces a New Vivanta Hotel in Haridwar, Uttarakhand

Hospitality Net

Indian Hotels Company (IHCL), India’s largest hospitality company, today announced the signing of a new Vivanta hotel in Uttarakhand’s ancient pilgrim city of Haridwar. The hotel is a Greenfield project.

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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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France Experiences Surge in Travel Demand Ahead of 2024 Summer Olympics–with Americans Leading the Charge

eHotelier

Sojern, the leading digital marketing platform built for travel, today shares its latest travel data* ahead of the 2024 Summer Olympics. Slated to be held in Paris, France from 26 July - 11 August 2024, the summer Olympic games will bring together 10,500 athletes from 206 National Olympic Committees (NOCs) that represent nations from all over the world.

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Cloudbeds and IDeaS Forge Innovative Partnership to Deliver an Integrated Revenue and Hospitality Management Solution

Hospitality Net

Cloudbeds, a leading provider of hospitality management software, and IDeaS, the world’s leading provider of hospitality revenue management software and services, today announced a strategic technology partnership that brings together the expertise of two industry powerhouses to deliver cutting-edge revenue solutions for accommodations providers worldwide.

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Cloudbeds and IDeaS Forge Innovative Partnership to Deliver an Integrated Revenue and Hospitality Management Solution

eHotelier

Cloudbeds, a leading provider of hospitality management software, and IDeaS, the world’s leading provider of hospitality revenue management software and services, today announced a strategic technology partnership that brings together the expertise of two industry powerhouses to deliver cutting-edge revenue solutions for accommodations providers worldwide.

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Zel is Set to Open Its Second Hotel in Spain

Hospitality Net

The brand created by Meliá Hotels International and Rafa Nadal will bring its innovative "Mediterranean House" concept to the crystal-clear waters of Tossa de Mar.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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How Embedded Payment Processing is Shaking Up the Travel Experience

eHotelier

The hotel payment processing experience is ready for a shakeup. Improving payment processing in hotels has been a major barrier for independent operators, and yet the closer payment processes are to a business’ core systems, the more benefits they provide operators. Hotels have embraced the value of integrated payment processing, which allows merchants to integrate their capabilities into a hotel’s point-of-sale systems, but this still necessitates a digital “handshake” between service providers

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New short-term lets planning rules: a bridge between local communities and economic growth?

Hotel Owner

Last week, the Department for Levelling Up, Housing and Communities (DLUHC) announced that starting from next summer it is introducing a registration scheme for Airbnb-style short-term lets in England. The announcement follows the campaigning of the hospitality and rental sectors who have been very vocal with their concerns regarding the growing number of short-term accommodations and its impacts on local communities.

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Paul Joseph appointed Managing Director at Hyatt Regency Orlando

eHotelier

Hyatt Regency Orlando is excited to announce the appointment of Paul Joseph as Managing Director.

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HSMAI Foundation Special Report: The State of Hotel Sales, Marketing, and Revenue Optimization Talent 2023-2024

Hospitality Net

As the HSMAI Foundation releases our 2024 State of Talent Report, it’s heartening to witness our sector not just bouncing back but thriving. Moving beyond resilience, our industry’s sales, marketing, and revenue optimization talent strategies have in many ways transformed, and this report is evidence of that journey.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Modern Revenue Management: Are We Truly Innovating?

Revenue Hub

The hotel industry buzzes with talk of “modern” revenue management, but are we truly innovating? Many discussions focus on familiar strategies like dynamic pricing, personalized offers, and the use of revenue management systems, already widely used in big cities. While technology gaps are closing between urban and rural hotels, a crucial question remains: are we simply repackaging old approaches with new labels?

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Adapting to Change: Navigating Challenges in the Hospitality Industry

Hospitality Net

The hospitality industry, encompassing hotels, restaurants, and leisure facilities, stands at the forefront of service and experience-oriented businesses. In recent years, this sector has faced unprecedented challenges, prompting a need for significant adaptation. The onset of global crises has dramatically altered the landscape of travel and customer expectations, forcing the remodeling of traditional strategies.

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Hotels Shouldn’t Rely on ROAS to Measure Campaign Success

Revenue Hub

Return on Ad Spend (ROAS) is a familiar metric within the digital marketing landscape, often employed to gauge the efficiency of marketing expenditure. However, for some marketers ROAS has become the singular metric that defines whether a campaign was truly a success. NB: This is an article from Cendyn , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date While ROAS does provide a valuable snapshot of how efficiently resources are being used, it doesn’t necessarily

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American Liberty Hospitality Leveraging AI for Enhanced End-to-End Hotel AP Automation

Hospitality Net

To give hotel AP managers, approvers, controllers and CFOs better tools to work through the invoice lifecycle, Aptech has entered into an integration partnership with Ottimate (formerly PlateIQ), a company providing AP automation via AI. Together, Aptech and Ottimate are giving time back to accounting teams by enabling them to upload paper and electronic invoices in bulk and eliminate 90% of vendor invoice processing.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.