Wed.Feb 14, 2024

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Sense of community as a growth strategy

eHotelier

When a hotel does in fact go through the meticulous process of creating a strong sense of community, the results are nothing short of magical, and this is reflected through a positive impact on guest satisfaction, demand and the ability to grow rate.

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The Beach Hotel reopens in Newcastle

Hospitality Magazine

After 18 months of restoration, The Beach Hotel in Newcastle’s Merewether has swung open its doors. Hotelier Glenn Piper is behind the new-look venue which hosts the main pub, along with eatery Peregrin, and retro takeaway shop Larrie’s which opened last year. “The Beach Hotel has been more than just a pub; it has been a gathering place for friends and families across Newcastle for generations,” says Piper. “We’re excited to once again open our doors and welco

Magazine 239
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To Charge or Not To Charge?

Modern Restaurant Management

Charging guests for booking a reservation that they don’t show up for is becoming more popular. Ten years ago, this was a practice in the big cities like New York, Chicago, and Los Angeles. When this practice began, I must be honest I told my customers not to do this charge because it could cost them clients. When restaurants began charging guests the three-percent credit card fee, I was against that as well.

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Reimagined beachside motel listed for sale by Canberra investment group

eHotelier

Boutique Batemans Bay Motel The Isla and the adjacent Kon Tiki Apartments have been listed for sale by a Canberra-based investment group amid ongoing growth in the regional NSW tourism sector.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Underground bar and eatery Castlerose arrives in Melbourne

Hospitality Magazine

Hospitality operator Glen Bagnara (Hemingway’s Wine Room, Clementine, Bar Bianco) and developer Fortis are behind Melbourne’s latest culinary addition Castlerose. The 40-seat underground bar and eatery is located below its sister venue Clementine on Palmerston Crescent in South Melbourne. Head Chef David Yuan is behind Castlerose’s food offering which stars classic European dishes designed to share.

Magazine 130

More Trending

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Fair Work announces surprise inspections

Hospitality Magazine

The Fair Work Ombudsman is targeting 20 businesses this week as part of a surprise blitz of food outlets in Canberra’s north and Queanbeyan. Inspectors will be attending businesses to confirm if workers are being paid correctly and receiving the right entitlements, speaking to owners, managers, and employees. The 20 venues were selected based on intelligence such as tip-offs, having a history of underpaying staff, and employing vulnerable workers such a visa holders or young people. “

Magazine 130
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Frank Sorgiovanni appointed VP of Development at SH Hotels & Resorts

eHotelier

SH Hotels & Resorts, the sustainable hotel brand management company that operates 1 Hotels, Baccarat Hotels, and Treehouse Hotels, is pleased to announce Frank Sorgiovanni’s appointment as Vice President of Development (Asia Pacific).

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Annandale’s Cornersmith announces cafe closure

Hospitality Magazine

Owners Alex Elliot-Howery and James Grant have revealed they will be closing the doors of the much-loved Annandale cafe at the end of this month. In a statement on their website, the duo shared the news and assured their regulars that Cornersmith is not over, but is heading into a new chapter. “The short story is we are closing the Annandale café doors at the end of the month and having a breather from the intensity of running our own hospo business,” reads the statement. “Corn

Magazine 130
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Radisson Hotel Group to maintain expansion momentum in the Middle East and Africa

eHotelier

Radisson Hotel Group solidified its position as one of the leading international hotel groups in the Middle East and Africa during 2023 by signing 22 hotels, resorts, and serviced apartments, adding over 3,800 rooms to its regional portfolio, remaining dedicated to its vision of being among the top three hotel brands globally and the preferred choice for owners, guests, and employees.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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The Mews Data Dive: how did hospitality perform in 2023?

MEWS

What’s in the Mews Data Dive? There’s no unified set of must-track metrics for hoteliers – at least, not yet. Although our guide on New Era of Hospitality Metrics for General Managers sets out to change that.

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Record revenue drives 450% profit growth for Minor Hotels

eHotelier

Minor Hotels has reported record full-year core revenue of THB 121.4 billion (approx. USD 3.4 billion) in 2023, propelling the international hotel owner and operator's core net profit to grow by 450% compared to the previous year.

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Uses of artificial intelligence in the hotel industry | Mews

MEWS

✅ Artificial intelligence is becoming an essential tool for hotels, and in this article you will discover all its benefits and uses.

Article 130
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Mobile ordering results at Amora Sydney Jamison Hotel

eHotelier

In the heart of Sydney’s CBD, five-star Amora Hotel Jamison Sydney offers 415 spacious guest rooms with service that sets the standard for Sydney hospitality. An easy walk from Circular Quay, Sydney Harbour Bridge, the Sydney Opera House, and only a few minutes from Wynyard train and light-rail stations, makes Amora one of the most desired locations for those travelling for either business or leisure.

Training 130
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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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How Etta’s National Restaurant Empire Fell to Pieces

EATER

David Pisor’s Chicago restaurant group, Etta Collective, — home to Etta, Aya Pastry, and Cafe Sophie — is in free fall with open tabs, threatened evictions, and closures post-Maple & Ash split.

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Matthew Polk appointed Director of Customer Onboarding at Hotel Investor Apps

eHotelier

Hotel Investor Apps (HIA), the hospitality-specific ERP and Accounting platform, announced today the addition of Matthew Polk, MBA, as Director of Customer Onboarding.

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How Food Stylists on ‘Feud’ Brought La Côte Basque Back to Life

EATER

A dessert tray on the Feud set. | Tamara Reynolds On “Feud: Capote vs. The Swans,” being seen lunching is everything. We spoke to food stylist Tamara Reynolds about creating the restaurant — and meals — at the center of that world. There is a reason Truman Capote titled his thinly veiled exposé of New York City’s society women and their secrets “ La Côte Basque.

Training 123
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4 reasons why being multi-channel steps up your guest communications

eHotelier

In today’s world, filled with technology and different alternatives, if you want to reach your customers and connect with them, you need to provide them with options.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Principal–Agent Relationships: Examining a Hotelier’s Liability for the Acts of Its External Service Providers

Lodging Magazine

Hotel companies sometimes hire independent entities—persons or firms—to provide certain guest services. In most such cases, the laws of agency are in play: the hotel is the principal that empowers someone else (an agent) to act on its behalf and controls the methods used by the agent to carry out delegated tasks. Whether expressed through contract or implied through actions, the principal’s relationship to the agent creates a fiduciary relationship between the parties that requires the […]

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Beware: A Cheese Crisis Looms

EATER

Gird your curds! Say a prayer for Camembert! A collapse in microbe diversity puts these French cheeses at risk.

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Marcus Hotels & Resorts Agrees to Jointly Acquire Loews Minneapolis Hotel

Lodging Magazine

MILWAUKEE—Marcus Hotels & Resorts announced that it has reached an agreement to jointly acquire the Loews Minneapolis Hotel with Hempel Real Estate and Robinson Park Investments. The terms of the agreement were not disclosed and are subject to the satisfaction of certain standard closing conditions. Upon closing, Marcus Hotels & Resorts will assume hotel management, which will be rebranded under another major global hotel system.

Magazine 114
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360-Key Dual Branded Radisson Planned for Phnom Penh, Cambodia

Hospitality Net

Radisson Hotel Group will make its debut in Cambodia following the signing of a landmark agreement with Prince Real Estate Group to operate two brand-new properties in the country’s fast-growing city, Phnom Penh.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Lenders focus on cash flow metrics

Hotel Business

Real estate investment banker RobertDouglas’ 10th Annual Lender Survey, just released, found that with inflation persisting and recessionary anxieties lingering—even as interest rates plateau—lenders in the hotel sector maintain engagement but have tightened underwriting standards to mitigate economic vulnerability. As a result, cash flow metrics and location/quality of the real estate are the top two most important “gating” issues.

Pricing 111
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Hampton Inn & Suites Jackson Unveils Renovations

Hospitality Net

Hampton Inn & Suites Jackson proudly announces the completion of its extensive renovation project, ushering in a new chapter of modern comfort for guests. With meticulous attention to detail and a commitment to exceeding expectations, the newly transformed hotel, conveniently located off I-40, promises an unparalleled experience for visitors to Jackson, TN, and beyond.

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Marcus JV to acquire Loews Minneapolis Hotel

Hotel Business

Owner and management company Marcus Hotels & Resorts , a division of The Marcus Corporation , has reached an agreement with Hempel Real Estate and Robinson Park Investments to jointly acquire the Loews Minneapolis Hotel. The terms of the agreement were not disclosed and are subject to the satisfaction of certain standard closing conditions. Upon closing, Marcus Hotels & Resorts will assume management of the hotel, which will be rebranded under another major global hotel system.

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Q1 2027 Opening Planned for Centara Life Vung Tau, Vietnam

Hospitality Net

Looking towards Vietnam, Centara is set to open two exceptional properties in Vung Tau City, a popular destination along the southern coast in Q1 of 2027. The 261-key Centara Life Vung Tau promises exceptional stays that are flexible and full of daily delights, elevating the essentials across an all-day dining restaurant, modern meeting rooms, swimming pools, a pool bar, a fully equipped fitness centre, spa, and kids club.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.