Modern Restaurant Management

JULY 20, 2023

In this episode of " The Main Course ," Johnny Tellez, VP of International Operations and Training at Focus Brands International, discusses how the customer experience has changed during the pandemic, the role technology has played in these changes, and how restaurants are adapting their use of technology to enhance customer experience. In this conversation with host MRM Executive Editor Barbara Castiglia, Tellez talks about The impact of the pandemic on international restaurant operatio

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Training 167

eHotelier

JULY 20, 2023

Acqualina Resort & Residences announces Nikolay Hotze as Vice President and General Manager of the ultra-luxury, award-winning beachfront resort in Sunny Isles Beach, Miami.

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Modern Restaurant Management

JULY 20, 2023

Like most headline-grabbing technology, artificial intelligence (AI) has its pros and cons. But like it or not, AI is being implemented in so many industries, including foodservice, and is here to stay. For readers seasoned enough to remember, there was a time 20-30 years ago when mobile phones were being tried on for size by consumers. There was a mixture of early adopters and those who questioned cell phones’ staying power.

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Information 129

eHotelier

JULY 20, 2023

Hilton has unveiled Hilton Okinawa Miyako Island Resort, the first Hilton property on Miyako Island. Nestled approximately 300 kilometres southwest of the main Okinawa Island, Miyako Island has become a sought-after destination, known for its enchanting natural beauty and unique cultural experiences.

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

Larry Mogelonsky

JULY 20, 2023

For those who haven’t read the first few editions of this Mille Club series, membership qualification is simple: offer rates of more than a thousand (hence ‘mille’) dollars, pounds, Euros or equivalent. If you’re already there (or very close), or aspire to this lofty room rate level, please read on. Whereas American Express (since 1987) espoused the selling line, “Membership has its Privileges™,” the opposite applies to your property if you want to uphold four-figure-plus nightly rates.

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MEWS

JULY 20, 2023

Marked by changing traveling patterns and blurred lines between working and living, the new era of hospitality shows no signs of slowing down. From bleisure travel to slomads, serviced apartments have a perfect opportunity to grab the spotlight – and some extra revenue.

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eHotelier

JULY 20, 2023

The General Tarleton, Ferrensby, a renowned North Yorkshire gastropub, has announced the appointment of Varun Khanna as its new Head Chef. Varun joins The General Tarleton from Two Michelin Star Restaurant Sat Bains in Nottingham and prior to this worked at One Michelin Star The Pipe and Glass in Beverley. Varun expressed his excitement about.

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Technology: Lodging Magazine

JULY 20, 2023

CHICAGO—Hyatt Hotels Corporation announced a new technology agreement between affiliates of Hyatt and Sabre Corporation. Under this agreement, Sabre’s SynXis Central Reservation System will become the main central reservation system (CRS) for Hyatt hotels beginning in 2024. This integration will improve Hyatt’s reservation capabilities, operations, and experiences for guests, including a faster search and booking process.

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Reservations Magazine Book 98

eHotelier

JULY 20, 2023

Pioneering and transformative wellness destination, Chiva-Som in Hua Hin, Thailand, has perfected the art of healthy long-term weight management. Its Sustainable Weight Management retreat can be enjoyed with special rates during the summer 'green season' until 30th September 2023.

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Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning

Hospitality Net

JULY 20, 2023

Today, global hospitality leader Hilton (NYSE: HLT), announced the signing of a management agreement for the 540-room Hilton Cancun Mar Caribe All-Inclusive Resort. Now accepting reservations and expected to open in November of this year, the newly-renovated property bolsters Hilton’s all-inclusive presence in the Caribbean and Latin America, where Hilton currently has nine all-inclusive resorts.

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Reservations 98

eHotelier

JULY 20, 2023

Mandarin Oriental, a global leader in luxury hospitality announces its latest sustainability achievements and strategic initiatives, as outlined in its annual sustainability report which is now available on the brand website in text and audio formats. Over the past year, the company has made significant enhancements to its Environmental, Social, and Governance (ESG) Policies, reinforcing its commitment to a more sustainable future.

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Hospitality Net

JULY 20, 2023

Today, Marriott International announced the winners of the 2023 J. Willard Marriott Awards of Excellence. Established in 1987 and named after Marriott’s founder, the J. Willard Marriott Awards of Excellence honor the company’s finest associates who represent key characteristics: achievement, character, dedication, effort and perseverance.

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Hotel Business

JULY 20, 2023

Maine-based, family-owned hospitality group Uncommon Hospitality has revealed that Astraea, a wellness spa, will launch within The Longfellow Hotel when it opens later this summer in Portland, ME. Named after the Greek goddess Astraea—known as the star goddess and representing all that is good in the world—the spa will be focused on sauna, meditation and massage.

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Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

Cost Reduction

STAAH

JULY 20, 2023

From being a devoted father to embracing a passion for travel, Shoaib’s unwavering interest has always revolved around the captivating world of the Travel and Hospitality industry. Meet Shoaib Ali, National Sales Head – STAAH India Tell us a bit about your career in hospitality/ technology and the journey to STAAH After my graduation in Hotel Management, I started my career with the hospitality space in the front office and worked for multiple Hotel brands, predominantly in sales and

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EATER

JULY 20, 2023

The Sydney Opera House, home to some of Sydney’s best food. | Tooykrub/Shutterstock Native ginger-mango morning buns celebrating Indigenous cooking, world-famous seafood from a James Beard-winning chef, ramen inspired by avocado toast, a pavlova shaped like the Opera House, and more of Sydney’s best meals There’s more to Sydney’s dining scene than avocado toast , which Bill Granger made famous at his inner-city Darlinghurst cafe in 1993.

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Industry Insights Lodging Magazine

JULY 20, 2023

Hoteliers are frequently looking for ways to streamline their operations, keep expenses down, and boost their bottom line—especially in today’s challenging economic climate. With this top of mind, My Place Hotels of America, a hotel franchisor with 70 locations across 29 states, recently announced several initiatives to help franchisees improve operational efficiencies and profitability while ensuring guest satisfaction.

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Hospitality Net

JULY 20, 2023

Aloft Hotel El Segundo - Los Angeles Airport, a leading hub for business and leisure voyagers, has announced the successful completion of a comprehensive renovation aimed at enhancing the guest experience. The overhaul touched all public spaces and 249 guest accommodations within the hotel.

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Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Marketing

Serviced Apartments

JULY 20, 2023

UK: Architecture studio Polysmiths has revealed the design details for a Georgian townhouse conversion in Bloomsbury , London, into a 12-room aparthotel. The property was previously operated as a bed and breakfast and features a disused rear garden and storage. Design plans include transforming the B&B into 12 suites available for short and long-term stays.

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Lodging Magazine Operations

JULY 20, 2023

Hotels are places of public accommodation where the duty to provide reasonable care and safe premises extends to group activities in function rooms. In an illustrative case, after downtown bars closed, an “after-party” moved to a conference room of a full-service hotel. Plaintiff in the resulting lawsuit was an invited guest to the continuing festivities.

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Magazine 75

Hotel Owner

JULY 20, 2023

Hilton has announced plans to introduce the Tapestry Collection by Hilton brand to Northern Ireland, with a new hotel in the seaside town of Portrush, as part of a franchise agreement with Andras House. The Marcus Hotel Portrush, Tapestry Collection by Hilton is set to be the only internationally branded hotel in the town upon opening. The 83-room hotel will feature a café, restaurant, and bar.

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Travel and Tourism 75

Hotel Business

JULY 20, 2023

Today’s travelers are expectant of services designed with intention. Access to an assortment of amenities has become a significant benefit for travelers when choosing a destination. Because the increased attention towards integrating health and well-being practices in everyday life permeates into one’s travel itinerary, fitness-related amenities are a must-have to appeal to regular exercisers.

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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

Marketing

Hotel Owner

JULY 20, 2023

Burford Lodge Hotel has a new operator following the sale of the leasehold of the nine-bed, all en suite, 4-star hotel, in a deal brokered by commercial property specialists Colliers. Rob Grant-Smith, the current owner of the historic 300-year-old Broadlands Hotel, situated in Bourton-on-the-Water and conveniently just a 20-minute drive from Burford Lodge Hotel, has recently acquired the lease for the property.

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Reservations 75

Hospitality Net

JULY 20, 2023

Posadas, Mexico’s preeminent hospitality conglomerate, today unveils Fiesta Americana Travelty, a comprehensive digital booking system, enabling travelers to prepare every aspect of their journey from one central hub. The platform offers access to over 190 hotels and nine Posadas brands in Mexico and the Dominican Republic, inclusive of resorts under the Fiesta Americana Travelty Collection—formerly known as La Colección Resorts by Fiesta Americana—which comprises brands such as Live Aqua, Grand

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Book 75

Hotel Owner

JULY 20, 2023

Langdale Chase hotel in Lake District, on the banks of Lake Windermere, is set to reopen in Autumn 2023 following an extensive refurbishment. It has also announced the appointments of executive chef Michael Cole and general manager Mike Vincent as part of the team ahead of the reopening. Vincent brings with him 25 years of experience in the hospitality sector and has worked with both smaller independent Relais and Chateaux and Michelin Star style businesses, and has held senior positions in Dani

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Hospitality Net

JULY 20, 2023

StepStone Hospitality, a premier management firm with expertise in full-service, select-service, and independent boutique-style hotel and restaurant operations, is thrilled to announce the comprehensive refurbishment of the Fairfield Orlando I-Drive Convention Center, located at 8214 Universal Blvd, Orlando, Florida. This significant transformation underscores StepStone’s commitment to delivering exceptional guest experiences, particularly for meeting planners in search of an outstanding event v

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As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.