SiteMinder

OCTOBER 13, 2022

Add to this the fact that 78% of people rank great quality service above all else when selecting a hotel, and you have to face up to the task of providing outstanding staff training and leading a strong team. In this blog post, we discuss how to apply hotel staff training programs in a way that benefits your entire organisation.

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Training Communication Customer Service Blog 52

Hotel Owner

MARCH 20, 2024

Hospitality is quickly adapting to incorporate practices that have a reduced environmental impact and to support socially responsible initiatives – so expertise in sustainable practices in hotels, where exceptional customer service is balanced with a low carbon footprint, is widely sought.

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Housekeeping Maintenance Training Customer Service 93

Revenue Hub

FEBRUARY 21, 2024

This way, your guests will received a highly personalised and unforgettable experience. Among many ways to offer personalised guest services are creating loyalty programs, celebrating special occasions with them, understanding guest profiles, and using personalised communication.

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Communication Customer Service Housekeeping Article 96

STAAH

DECEMBER 10, 2023

Freeing up staff time to re-establish The Smith House’s stellar guest service was important. People spending hours updating online channels with rates and availability would hamper this service build-up. At the time of onboarding the team is trained and online user guides provided.

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Hotel Owner

AUGUST 7, 2023

The Future Skills Report, published by eHotelier in association with the Institute of Hospitality, sought to better understand the skills needs of a rapidly changing international hospitality industry, to identify the nature of those skills, and the education, training and professional development needs for industry operating environments.

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Travel and Tourism Training Front of House Accounting 95

Metasphere

OCTOBER 26, 2023

We must continue to innovate, leveraging technology and new platforms, to enhance the guest experience and remain competitive", as quoted by the late Arne Sorenson, whose visionary leadership has left an indelible mark on the hospitality industry. These may include initial setup costs, staff training, and ensuring the security of guest data.

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Guest Satisfaction Training Workshop Catering 52

SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. As the face of the hotel, the receptionist is the first and last person guests interact with. Hotel manager.

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InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Why Prioritise Guest Experience? Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. Reliable Service.

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Communication Customer Service Guest Satisfaction Book 130

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. The booking engine is what allows customers to book rooms and other facilities in a hotel online. Reduced guest wait times.

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SiteMinder

SEPTEMBER 10, 2023

Guest services: Include costs for guest amenities like complimentary breakfast, in-room entertainment, loyalty programmes, and any planned upgrades or new services. Staff training and development : Set aside funds for staff training programs that focus on customer service, technology adoption, and industry compliance.

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Budgeting Maintenance Front Desk Operations Document 59

Les Roches

JANUARY 18, 2024

Luxury resorts often host celebrities, politicians, and other well-known public figures, so there can be opportunities to become adept at delivering service at the highest level Chances to learn new skills and advance your career. From culinary arts to guest services, each role here contributes to the seamless experience guests cherish.

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Communication Training Resort Management Customer Service 52

Les Roches

JULY 11, 2023

One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings. Practical experience working in restaurants can give you on-the-job training. Aspire to manage a team of passionate chefs? can be beneficial.

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Maintenance Concierge Communication Housekeeping 40

Les Roches

DECEMBER 28, 2023

The role requires efficient management of resources, provision of exceptional guest services, marketing, human resource duties, and staff supervision, all to ensure an enjoyable stay for guests. Some courses will focus on luxury management, while some might other might train you for sustainability in hospitality.

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Housekeeping Training Hospitality Management Accounting 52

SiteMinder

FEBRUARY 25, 2024

Exceptional customer service Exceptional customer service is the cornerstone of a leading hotel brand, turning ordinary stays into memorable experiences. The company is renowned for its innovative approach to hospitality, guest services, and loyalty programs like Hilton Honors.

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Catering Budgeting Guest Satisfaction Marketing 52