7 Shifts

FEBRUARY 18, 2020

When employee engagement and wellbeing wane, job performance, customer happiness, and the bottom line suffer. We’re taking a deep dive into waitmares to explain why they’re bad, what the restaurant industry can learn from them, and how you can reduce your front-of-house (FOH) team’s work anxiety to boost engagement—and sweet dreams.

Server 158

Server Scheduling Front of House Customer Service 158

Modern Restaurant Management

FEBRUARY 15, 2022

With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. For hourly workers, ensuring they have enough shifts scheduled to meet their earnings expectations is critical. Enter digital tableside ordering.

Server 224

Server Marketing Front of House Back of House 224

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Attention to Detail.

Back of House 148

Back of House Front of House Server Download 148

Les Roches

MAY 24, 2023

This includes recruiting competent staff, dealing with conflicts and disciplinary action, as well as implementing schemes for good staff retention and motivation. This includes functions such as employee scheduling, reservation management, and making sure that you have enough staff to handle all the tasks needed at busy times.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Les Roches

MAY 9, 2023

This includes recruiting competent staff, dealing with conflicts and disciplinary action, as well as implementing schemes for good staff retention and motivation. This includes functions such as employee scheduling, reservation management, and making sure that you have enough staff to handle all the tasks needed at busy times.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Modern Restaurant Management

DECEMBER 19, 2019

This is customer service 101, and we all know that it can either make or break a business. Having the right hiring managers in the recruitment process is essential. A manager that is skilled in numbers and analytics may not be the right person to hire for service positions. Am I right for the gig?

Front of House 141

Front of House Customer Service Scheduling Service Management 141

The Restaurant Times

JULY 27, 2020

Motivated restaurant staff is capable of delivering stellar restaurant customer service and retaining customers. Reduced turnover rates can, in turn, help restaurants save on additional expenses, which would otherwise be incurred on repeated recruitment and training. Attendance-Based. Performance-Based.

Server 52

Server Front of House Training Scheduling 52

7 Shifts

DECEMBER 27, 2019

Contrary to popular belief, it isn’t employee dissatisfaction with pay or scheduling. Team culture and customer service also suffer. Recommended Reading: 6 Ways to Strengthen Your Weak Restaurant Culture While Boosting Sales Service Customer-facing roles experience turnover at higher rates than back-of-house roles.

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Server Training Front of House Back of House 144

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. Store schedules and labor management. In the front of house, we are seeing more kiosk adoption. Integration with third party aggregators. Reduce theft.

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Marketing Catering Customer Service Front of House 212

Modern Restaurant Management

DECEMBER 31, 2019

As such, a big focus in 2020 will be on how to find, recruit and keep team members. Of course Gen Z is driving this trend to some extent , but a recent study also found that people looking for temporary work this holiday season wanted a flexible schedule more than any other perk – including high pay. Recruiting Platforms.

POS Systems 136

POS Systems Marketing Training Pricing 136

Modern Restaurant Management

AUGUST 11, 2021

Between August 16 – 22 during Papa John’s National Hiring Week, Papa John’s and its local franchise partners will host more than 800 recruiting events in more than 60 markets across the country. The new Curry Up Now restaurant, located at 5752 Grandscape Boulevard, Suite 310, is scheduled to open late October.

Marketing 178

Marketing Events Training Front of House 178

Modern Restaurant Management

OCTOBER 16, 2019

Rather than assigning people to prep stations or at checkout, Ono takes advantage of automation to free people up to do what they do best; customer service/engagement and education. Snower will lead the combined organization and partner closely with McDonough through the integration.

Marketing 124

Marketing Training Maintenance Pricing 124