Customer Service Events Pricing Special Events 
Revenue Hub
JULY 24, 2023
NB: This is an article from Demand Calendar Factors such as the destination’s appeal for tourism, business events, cultural festivals, and other attractions are the primary drivers of the demand for overnight stays. Leverage Local Events : If any local events are happening, hotels can offer special packages tied to these events.
Revenue Hub
JULY 11, 2023
NB: This is an article from Lybra , one of our Expert Partners Amid a sea of considerations, ranging from efficient staff management and impeccable property upkeep to top-tier customer service, revenue management emerges as a critical linchpin. An RMS often includes features for real-time rate shopping and competitive set benchmarking.
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Restaurant Engine
AUGUST 9, 2023
Provide ongoing training, especially in customer service. Have employee events. In addition to the consistency of your food, you want to make sure your staff provides the same high level of customer service with every diner, every day. This is where your customer service training really shines.
Les Roches
APRIL 26, 2023
While client and customer are often used interchangeably to describe people and organizations that purchase goods or services, there are some distinct differences between client and customer that everyone in business should know, especially those interested in pursuing hospitality careers. What is a customer in hospitality?
Revenue Hub
APRIL 11, 2023
Guests seeking personalized experiences: Some guests may book directly through the hotel’s website, believing it allows for more customized service or special requests. Some types of guests who commonly use OTAs to book hotels include. They can filter options based on their preferences and find deals and discounts.
Les Roches
DECEMBER 30, 2023
Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.
Les Roches
JULY 11, 2023
In this article, we’ll go over the main differences between customers and consumers and how this affects people working in hospitality careers. We’ll also discuss what steps you can take to improve your knowledge of customer service and how to tailor marketing to the consumer or customer you want to engage.
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