Customer Service Definition Hospitality Management Training 
Les Roches
DECEMBER 26, 2022
It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Defining customer service excellence.
Les Roches
APRIL 13, 2023
As businesses strive to become more customer-centric, they are investing in digital tools that allow them to provide better and faster service. This is resulting in changes in how customers interact with companies, from personalized campaigns tailored to their interests to automated customer service solutions.
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Les Roches
APRIL 26, 2023
While client and customer are often used interchangeably to describe people and organizations that purchase goods or services, there are some distinct differences between client and customer that everyone in business should know, especially those interested in pursuing hospitality careers.
Les Roches
APRIL 13, 2023
It helps cement customer retention, increases brand visibility, and ultimately can lead to more sales. But exactly what is customer loyalty and how can you ensure that your customers stay loyal? What is customer loyalty and how does it work? Are you excited to learn more about hospitality management?
Les Roches
DECEMBER 28, 2023
When considering a career in the hospitality industry, it’s essential to compare the roles of hotel management and culinary arts, often framed as “Hotel management vs culinary arts.” Ready to become a hospitality leader? Take the key step towards excellence.
Les Roches
JANUARY 25, 2024
Definition of adventure tourism Adventure tourism packages are travels characterized by physical activity, exploration or experiences with nature or cultural immersion. Many travel companies also look for degrees related to tourism or hospitality management but may prioritize experience over formal education.
Les Roches
MARCH 16, 2023
Definition of a Luxury Travel Advisor Also known as a luxury travel consultant, a luxury travel advisor supports clients in planning bespoke holiday packages. Here at Les Roches, we have numerous courses that can support you in your education and training. A solid foundation enables you to begin your career.
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