STAAH

APRIL 30, 2024

In an industry traditionally ridden with legacy systems and long-term vendor commitments, switching technology is ramping up. Tech switching in the hotel industry refers to the process of adopting new technologies or upgrading existing systems to improve operational efficiency, enhance guest experiences, and stay competitive.

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Guest Services Communication Property Management Reservations 85

Hotelogix

JANUARY 31, 2024

The key to success in the ever-evolving hospitality industry lies in providing an exceptional guest experience. Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience?

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Guest Services Customer Service Demo Book 130

Revenue Hub

MAY 17, 2024

Many hotels collect guest data with the guest’s permission but how many truly use it effectively? This data is used to proactively identify hospitality moments above and beyond typical service protocols to elevate the guest experience. This is the difference between being well run and well loved.

Marketing 82

Marketing Travel and Tourism Book Communication 82

Hotel Business

MAY 15, 2024

Guest experience technology and check-in automation company Virdee has appointed Paul Pellman as its first CEO. Pellman joins the Virdee executive team following a 35-year career in the technology industry and will lead Virdee through its next phase of growth. Previously, he was CEO of Adometry.

Marketing 69

Marketing 69

Hotel Business

MAY 14, 2024

A newly formed alliance between Wyndham Hotels & Resorts and Decameron All Inclusive Hotels & Resorts will add nine resorts across Mexico, Panama and Jamaica to the Wyndham portfolio. In doing so, we have an opportunity to provide unforgettable travel experiences to more guests than ever before.”

Pricing 110

Pricing Marketing 110

Horizon Hospitality

OCTOBER 10, 2023

The hotel industry is not known as an “early adopter” of cutting-edge technology. However, hospitality technology has been gaining speed lately, resulting in some futuristic hotel experiences. While this creates an impressively smooth stay for guests, how does this technology help hotel staff behind the scenes?

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Housekeeping Workflow Management Scheduling Maintenance 130

InnQuest

FEBRUARY 1, 2023

As we head into 2023, the hotel industry faces several challenges and changes that hotel managers need to be aware of to be successful. Here’s a quick guide hotelier can follow to stay successful in hotel management for 2023. Here’s a quick guide hotelier can follow to stay successful in hotel management for 2023.

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Pricing Book Information Budgeting 221

Hotelogix

FEBRUARY 8, 2024

Creating a guest-centric hotel isn't just about smiling at guests when they walk through the door; it's a philosophy that shapes every interaction, service, and amenity your hotel offers. The goal is simple - make every guest feel special from when they start booking to when they check out (and even beyond).

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Demo Guest Services Guest Satisfaction Document 148

Boutique Hotel News

MAY 19, 2023

Thailand: New build hotel YOTEL Bangkok will be located in south Sukhumvit in the city’s cybertech district Cloud 11, and is set to open in 2025. The hotel will feature 250 rooms with YOTE’s robotic concierge, motorised SmartBed, and other fully integrated technologies.

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Concierge Catering 130

Boutique Hotel News

FEBRUARY 7, 2023

Worldwide: Hospitality software company Shiji Group has integrated with travel technology company Amadeus to form an AI-driven chatbot which connects customer research with booking. Guests can fill out their details and when ready to book, are redirected to the iHotelier Booking Engine page to complete the transaction.

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Book Information Reservations 130

Revenue Hub

APRIL 19, 2024

A hotel Customer Relationship Management (CRM) is intended to seemlessly manage and improve guest relationships and how your hotel provides stellar customer experiences ultimately to improve profitability. For your hotel, your CRM software tools become a way to implement a customer focused strategy.

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Guest Satisfaction Catering Information Document 100

STAAH

APRIL 8, 2024

Technology plays a pivotal role in shaping the way hotels and accommodations operate and connect with their guests. This achievement not only underscores the company’s growth and influence but also highlights the increasing reliance on advanced technology solutions in the hospitality sector.

Book 88

Book Marketing 88

Hotelogix

JANUARY 27, 2024

A Hotel Point of Sale (Hotel POS) is a technology solution comprising hardware and software components that record and process transactions between a hotel and its customers.   Features of Hotel POS System The following features of the Hotel POS system enhance your hotel's operational efficiencies. 

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POS Systems Property Management Housekeeping Information 148

eHotelier

JULY 19, 2023

Hyatt hotels worldwide will deploy Sabre technology, supporting advanced connectivity and distribution in an effort to drive even more high-quality revenue to owners and get closer to guests.

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Revenue Hub

APRIL 2, 2024

In fact, the hotel PMS market size was estimated at USD 7.15 On the other hand, hotels investing in digital transformation may be held back by fragmented tech stacks that disrupt organizational cohesion and efficiency. At the heart of every great hospitality organization is a great property management system (PMS). billion by 2030.

Property Management 101

Property Management Article Server Customer Service 101

InnQuest

OCTOBER 17, 2023

Hotels play a fundamental role in delivering exceptional experiences to a wide spectrum of clients. Gaining insights into these types of guests can become a tool to empower hotels to offer personalized stays that leave enduring impressions. They seek streamlined processes, prompt services, and a serene workspace.

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Guest Satisfaction Catering Concierge Property Management 130

Hotel Business

FEBRUARY 26, 2024

Designed to unify fragmented hospitality systems into a single, AI-driven platform, Hyper Nimbus streamlines hotel operations by activating built-for-purpose proprietary machine learning algorithms for revenue optimization, sales and marketing, guest intelligence and operations, according to the company.

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Concierge Housekeeping Maintenance Pricing 111

STAAH

APRIL 23, 2024

As technology continues to evolve, so do the strategies and innovations within revenue management. Let’s delve into some of the key trends shaping the future of revenue management in the hotel industry: 1.

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Pricing Presentation Marketing Information 88

STAAH

APRIL 29, 2024

Annapurna Group of Hotels, a popular name in the hospitality industry in Nepal, is pleased to announce its collaboration with STAAH, the name behind the software platform that unlocks the full revenue potential of hotels through expanded distribution and direct online bookings.

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Book Reservations Pricing Marketing 90

Horizon Hospitality

DECEMBER 5, 2022

It takes teams of hotel professionals working behind the scenes and interacting with guests to provide a top-notch hospitality experience. Now, as guests’ travel priorities have shifted, so has the scope of talent needed to meet their demands. But the biggest focus for hotels moving forward is security.

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Travel and Tourism Concierge Marketing Information 130

Revenue Hub

APRIL 2, 2024

The guest acquisition transforms from a routine marketing effort into a critical business imperative in this environment. NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date The focus shifts from quantity to quality, from attracting a high volume of guests to attracting the right kind.

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Guest Satisfaction Marketing Article Blog 99

STAAH

SEPTEMBER 18, 2023

STAAH, a leading cloud-based distribution platform has announced a strategic technology partnership with Archipelago International, Southeast Asia’s largest privately owned hotel management group that operates more than 350 hotels and residences across 200+ locations.

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Hospitality Management Book 99

Revenue Hub

FEBRUARY 27, 2024

In today’s world, instant digital connectivity is the norm and SMS text marketing has risen to prominence as a key strategy in the hotel industry, pivotal for boosting guest engagement and satisfaction. The Essential Role of SMS Marketing in Hotels SMS marketing is revolutionizing the way hotels communicate with their guests.

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Marketing Communication Guest Services Strategic Planning 92

Revenue Hub

APRIL 24, 2024

When thinking about a hotel’s current technology capabilities, what comes to mind? Guest personalization? In order to maximize revenue across the business, hoteliers should focus their budget on elevating the guest experience using advanced reservations, distribution, marketing, and data services. Innovation?

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Book Reservations Article Information 92

InnQuest

JANUARY 27, 2023

With the right strategies in place, hotels can capitalise on the opportunities offered by the changing industry landscape and be well-positioned to serve their customers in the years ahead.  Wellness Tourism The global wellness tourism market is expected to be worth 1,592 billion USD by 2030.

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Travel and Tourism Reservations Property Management Book 130

InnQuest

OCTOBER 17, 2023

Overbooking is a common problem in the hospitality industry, causing major issues for both – hoteliers and guests. This is why our guide discusses how to avoid overbooking in hotels. As is known, overbooking can be a delicate issue for hotels, as it causes disgruntled guests who are unable to check into their rooms.

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Reservations Guest Satisfaction Book Pricing 221

Boutique Hotel News

NOVEMBER 3, 2022

Canada: Operto Guest Technologies, a provider of smart device automation, has acquired STAYmyway, a smart hospitality technology company based in Murcia, Spain. Founded in 2014, STAYmyway has grown into a prominent technology provider throughout the European accommodation market.

Marketing 130

Marketing 130

STAAH

FEBRUARY 13, 2024

Hotels, as key players in the tourism sector, have a unique opportunity to lead by example and contribute to a greener, more sustainable future. In this blog post, we will explore five ways in which hotels can participate in the global effort towards sustainability.

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Blog 85

Boutique Hotel News

FEBRUARY 16, 2023

Worldwide: Hotel management system RoomRaccoon has announced a two-way integration with point-of-sale (POS) system , Epos Now. The integration will enable hotel clients to track guests’ payments throughout their stay. It will also provide guests the opportunity to settle payments from anywhere on property.

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POS Systems 130

STAAH

MARCH 31, 2024

In a complex hotel distribution world, STAAH made things simple. Five decades of service Sunshine Hotels and Resorts is a Pattaya-based hospitality group with more than 50 years of experience in hotel management. However, both previous platforms disappointed the hospitality group with their technology.

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Customer Service Pricing Marketing 89

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. Guest communications have seen a significant transformation recently.

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Communication Reservations Book Information 219

Hospitality Net

APRIL 8, 2024

Clermont Hotel Group is a first-class hospitality company, operating 17 hotels with over 5,000 bedrooms across three brands. What makes Clermont distinctive is that they connect personally with guests during their stay, and yet also use the latest technology to make operations as efficient and smooth as possible.

Book 59

Book 59

SiteMinder

DECEMBER 13, 2023

For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services. Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience.

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Guest Services Communication Concierge Guest Satisfaction 98

Revenue Hub

MAY 3, 2024

The hospitality industry has always relied on manual guest identification for security and regulatory purposes. These methods can be inconvenient for guests and inefficient for staff. This cautious approach to technology is often explained by the tight budgets and margins.

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Document Article Budgeting Property Management 85

HotelREZ

MARCH 22, 2024

This renewal reaffirms HotelREZ and Sabre’s mutual commitment to leveraging both companies’ strengths, combining Sabre Hospitality’s cutting-edge technology with HotelREZ’s unparalleled representation services. This collaboration provides hoteliers with solutions that enable them to maximize revenue and operate more efficiently.

Book 52

Book Information Marketing 52

NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator. Defined as the simulation of human intelligence by machines, AI is poised to revolutionize hospitality by improving both the guest experience and operational processes. appeared first on NV Hotels. In fact, WE GUARANTEE IT.

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Concierge Communication Reservations Blog 98

STAAH

OCTOBER 31, 2023

Staying ahead in this dynamic environment is crucial for hotels, restaurants, and other hospitality businesses. Let’s look at the emerging hospitality industry trends for 2024 and tips to help you remain competitive and deliver exceptional experiences to your guests. Data Security: Protecting guest data is non-negotiable.

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Catering Information Marketing Events 84