Les Roches

DECEMBER 30, 2023

Service is an art Ready to pursue excellence in hospitality management? We’ll also look at tangibles versus intangible elements, costs and returns. As customers can physically inspect products prior to purchase, they can get an immediate sense of quality assurance.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Les Roches

DECEMBER 27, 2023

Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

OCTOBER 10, 2023

Hospitality is all about giving a warm welcome to guests and providing the services they need and expect. As an industry, hospitality covers everything from beach-front resorts to hotels, B&Bs, spas, restaurants, bars and luxury villas with butler service. What are the top high-paying jobs in hospitality?

Travel and Tourism 52

Travel and Tourism Hospitality Management Concierge Training 52

Les Roches

MARCH 23, 2023

In recent years, the hotel landscape has changed a lot thanks to accommodation alternatives like Airbnb becoming more popular. If you’re looking at hospitality as a career , then it’s important to know the facts when it comes to Airbnb vs hotel and what the future could hold for both of these business models.

Travel and Tourism 52

Travel and Tourism Concierge Pricing Catering 52

Les Roches

JULY 21, 2023

But when it comes to a hospitality career, there are numerous skills you’ll need, with perhaps the most important being customer service skills. Exciting first-hand experience in the hospitality sector. Boost your customer service skills with our hospitality management degree enriched with practical hospitality internships.

Customer Service 52

Customer Service Communication Training Hospitality Management 52

Les Roches

JUNE 7, 2023

Understanding the differences between these two approaches is essential for working in hospitality management as they are both critical to providing a positive customer experience and strengthening customer engagement. Ritz-Carlton: Ritz-Carlton is well-known throughout the hotel industry for its exceptional customer service.

Customer Service 88

Customer Service Training Information Communication 88

Hotel Business

FEBRUARY 26, 2024

Silicon Valley-backed Hyper Nimbus has introduced its fully integrated, AI-powered hospitality management solution. Sales & revenue: Hyper Nimbus connects with existing revenue management and tracking systems utilized by hotels to evaluate sales performance across each channel.

Concierge 111

Concierge Housekeeping Maintenance Pricing 111

Xotels

NOVEMBER 23, 2023

What is hotel management, you might ask? The hotel industry is broad and complex, with many stakeholders involved. Did you, for example, know hotels are not just managed by one party but typically have many different players involved in operating the hotel? And that’s a really good question.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

What is hotel management, you might ask? The hotel industry is broad and complex, with many stakeholders involved. Did you, for example, know hotels are not just managed by one party but typically have many different players involved in operating the hotel? And that’s a really good question.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40