Concierge Customer Service Guest Satisfaction Guest Services 
Les Roches
DECEMBER 27, 2023
Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?
Les Roches
JULY 18, 2023
When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.
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SiteMinder
DECEMBER 13, 2023
In their quest for efficient guest transportation and concierge services, Axel Hotels was introduced to Welcome Pickups via SiteMinder’s Hotel App Store. It has also improved overall customer service and increased upselling opportunities. Absolutely, I would recommend hotels to use SiteMinder and Welcome Pickups.
InnQuest
SEPTEMBER 13, 2022
In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.
SiteMinder
FEBRUARY 25, 2024
Exceptional customer service Exceptional customer service is the cornerstone of a leading hotel brand, turning ordinary stays into memorable experiences. Beyond convenience, technology is used to enhance the guest experience with features like customisable room environments and AI-driven concierge services.
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