OpenTable

OCTOBER 20, 2023

And you can forget about creating a five-star guest experience if the whole team isn’t on board, from the front of house to back of house. Customer service skills should be a key focus , as should teamwork and communication. Staffing Without a great chef, the menu doesn’t stack up.

POS Systems 52

POS Systems Budgeting Reservations Front of House 52

Modern Restaurant Management

DECEMBER 21, 2022

Talk to your bank — be proactive in communications and provide timely, accurate financial information if trying to secure or increase a line of credit. Not only will restaurants tap into AI to increase operational and order efficiencies, but they will also need to evaluate their tech stacks and customer service capabilities as a whole.

POS Systems 197

POS Systems Pricing Front of House Marketing 197

7 Shifts

OCTOBER 12, 2022

This encourages the restaurant staff to work as a team to provide better customer service. A point system for pooled tips is one of the more complex methods, with different types of employees awarded a certain number of points. If they had around $250 in food sales, then $12.50 would go to the food runner and $5 to the host.

Server 146

Server Back of House POS Systems Customer Service 146

Modern Restaurant Management

JANUARY 8, 2024

Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour. Who brands trust, how programs are architected, procedures and great communication matters…A LOT. Nothing is fraud proof.

Pricing 215

Pricing Catering Training Marketing 215

Modern Restaurant Management

JULY 27, 2021

Point of Sale (POS) systems have traditionally been the restaurant’s technological centerpiece, connecting guests, servers, and food through transactions. Gone are the days of archaic paper chit systems communicating orders from the front to back-of-house staff. Too Much Tech Is Not a Solution.

POS Systems 243

POS Systems Server Back of House Front of House 243

The Restaurant Times

SEPTEMBER 30, 2021

The restaurant management ecosystem now covers every aspect of restaurant operations, allowing you to focus your time and energy on the quality of your cuisine and customer service. A centralised digital ordering system is known as a KDS. A point-of-sale system (POS) is the most important part of any restaurant software.

POS Systems 98

POS Systems Server Information Front of House 98

7 Shifts

MARCH 16, 2022

High staff turnover has the potential to negatively impact your business's productivity, employee morale and, of course, the quality of product and customer service. You should also have a clearly communicated format for when raise discussions will be held, how much employees can expect to earn, and what promotion timelines look like.

Scheduling 148

Scheduling Server Communication Training 148

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. Table stakes today requires a POS system that fully integrates and automates: Inventory management – recipe management and COGS insights. Reduce theft.

Catering 215

Catering Marketing Customer Service Front of House 215

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Attend meetings, follow safety procedures, and maintain front desk cleanliness.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Attend meetings, follow safety procedures, and maintain front desk cleanliness.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Modern Restaurant Management

OCTOBER 29, 2020

“We believe technology like Flippy ROAR can improve customer service and kitchen operation. With labor able to focus on front-of-the-house needs, team members are increasing their attention to order fulfillment for delivery and takeout. . as the restaurant group’s front-of-house platform.

Catering 143

Catering Marketing Communication Events 143

Modern Restaurant Management

DECEMBER 31, 2019

Combined with limited space for product storage given the need to devote space to front of house activities, restaurant managers will need creative solutions to make their business more efficient. Though delivery partners are a middleman, the restaurant brand carries the reputational risks related to the end-customer encounter.

POS Systems 138

POS Systems Marketing Training Pricing 138