InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

SiteMinder

FEBRUARY 25, 2024

Hotel brands are unique identities created by hotel chains or individual hotels to stand out in the market. They represent a mix of services, designs, and experiences tailored to different types of guests, such as luxury seekers or budget travellers. What are hotel brands? Marriott International, Inc. When was Marriott founded?

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52

SiteMinder

NOVEMBER 22, 2023

At their most simple, they’re gatherings for connection, and at their best, they’re experiences that leave lasting impressions on hotel guests and attendees alike. Events are a never-ending marketing opportunity and a major source of tourism. This encompasses all costs, including venue, catering, staff, and equipment.

Events 59

Events Budgeting Book Workshop 59

SiteMinder

SEPTEMBER 7, 2023

This can also include room service delivery surcharges. Internet fees and telephone call surcharges While basic Wi-Fi might be complimentary, premium internet services or international calls can incur additional fees, catering to the needs of business travellers. Stay away!”.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

Les Roches

JANUARY 8, 2024

A number of top hotel brands have embraced automation in the hospitality industry to provide greater comfort and convenience and elevate the guest experience. From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry.

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

Les Roches

OCTOBER 30, 2023

Higher guest satisfaction: Thanks to personalized services, guests are more satisfied, meaning higher guest numbers and more customer loyalty. Increased competition: The hotel industry is highly competitive, with new players entering the market regularly. What is an example of a smart hotel room?

Concierge 52

Concierge Travel and Tourism Information Catering 52

Revenue Hub

JUNE 27, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey. This is the difference between being well run and well loved.

Marketing 90

Marketing Book Travel and Tourism Communication 90

SiteMinder

MAY 8, 2024

These apps integrate functionalities like online booking, check-in/out processes, room service management, and guest feedback into one accessible platform. In today’s competitive market, leveraging such apps can significantly improve the quality of service and operational success of your hotel.

Guest Satisfaction 52

Guest Satisfaction Book Demo Reservations 52

Revenue Hub

MAY 18, 2023

Cost control challenges can vary from hotel to hotel, depending on the market segment, location, and star classification, but most hotels face similar issues. The reliance remains heavily on manual processes, outdated systems, and disjointed software solutions, which can lead to inefficiencies, errors, and poor guest experiences.

Front Desk Operations 82

Front Desk Operations Cost Reduction Book Training 82