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How to Measure Guest Satisfaction in Hospitality Industry – 2023

InnQuest

In the hospitality industry, guest satisfaction is the ultimate goal. Satisfied guests are more likely to become repeat customers, leave positive reviews and recommend the property to others. To ensure continuous improvement and success, hospitality businesses must adopt effective methods to measure guest satisfaction.

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Top 4 Benefits of Seasonal Pricing for Hotels

InnQuest

Pricing plays a crucial role in determining the success of any business. When it comes to hotel businesses, one must continuously strive to achieve a balance between the customer experience and pricing. Hotels follow different pricing strategies to get there and seasonal pricing remains one of the most important.

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Driving direct bookings via your hotel website? Leverage the power of a booking engine.

Hotelogix

In the hospitality industry, driving direct bookings through your hotel's website is crucial to remain competitive. The most important factor in achieving this is having a well-integrated booking engine. This technology can transform your website into a powerful tool to attract bookings. Let's explore how this works.

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Direct Bookings vs. OTAs: The Impact of Your Hotel Reservation System

InnQuest

Hoteliers often face the decision of whether to focus on direct bookings through their website or rely on Online Travel Agencies (OTAs) to fill rooms. Advantages of Direct Bookings Direct bookings occur when guests reserve rooms through a hotel’s website or by calling the property.

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Offer Segmentation: How to Increase Revenue and Guest Satisfaction

Revenue Hub

NB: This is an article from Lybra , one of our Expert Partners By dividing their customer base into distinct groups, hotels can create more targeted and personalized offers that are more likely to resonate with customers and drive bookings. What are the Benefits of Offer Segmentation to Guest Satisfaction and Guest Experience?

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Best Practices in Hotel Data Management-Hotel Data Analytics

Hotelogix

Importance of Analysing Hotel Data Hotel data encompasses various information, from guest bookings and preferences to revenue figures and occupancy rates. For instance, by analyzing stay patterns and booking sources, you can optimize your marketing campaigns and pricing strategies to attract the right audience at the right time.

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10 Booking Trends and Stats to Drive Guest Experience and Revenue

Revenue Hub

When considering the entirety of the guest experience, from booking to on-property and post-stay, hotel operators and executives now have an incredible opportunity to exceed guest expectations and maximize revenue potential with the help of new-age tools and processes.

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