eZee Absolute

AUGUST 29, 2023

But the one thing that is always constant is the day-to-day operations that define your guest experience. With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. Hotel operations play a crucial role in defining the guest experience.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Hotel Owner

JUNE 18, 2023

ADR helps hoteliers understand the potential and actual revenue per room, enabling informed pricing decisions. These costs may include housekeeping wages, utilities, and amenities. Customer Satisfaction Index (CSI) CSI measures the degree of customer satisfaction with your hotel’s service and facilities.

Strategic Planning 105

Strategic Planning Guest Satisfaction Book Housekeeping 105

SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. These recurring costs are vital for the smooth functioning of the hotel and ensuring guest satisfaction.

Housekeeping 52

Housekeeping Guest Satisfaction Book Maintenance 52

Revenue Hub

SEPTEMBER 27, 2023

NB: This is an article from Roomdex , one of our Expert Partners With hotel profitability becoming more of a challenge, upselling provides the potential to generate additional revenue from every booking. Guests often pay a premium to have more flexibility with their arrival and departure times. But not all upsell revenue is the same.

Reservations 92

Reservations Guest Satisfaction Housekeeping Article 92

SiteMinder

OCTOBER 9, 2023

These metrics encompass a wide range of areas, from financial figures like revenue per available room (RevPAR) and average daily rate (ADR) to operational aspects such as occupancy rates and guest satisfaction scores. Distribution channel performance is vital to know which channels (like OTAs, direct bookings) are most profitable.

Guest Satisfaction 59

Guest Satisfaction Accounting Book Housekeeping 59

SiteMinder

JANUARY 8, 2024

Housekeeping management: Rostering housekeeping staff, and ensuring they know when and where to clean, can be a surprisingly tricky and time-consuming job. You’ll need smart revenue management and pricing strategies if you want to optimise your Average Daily Rate (ADR). work hours.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

SiteMinder

JANUARY 8, 2024

Housekeeping management: Rostering housekeeping staff, and ensuring they know when and where to clean, can be a surprisingly tricky and time-consuming job. You’ll need smart revenue management and pricing strategies if you want to optimise your Average Daily Rate (ADR). work hours.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

Revenue Hub

FEBRUARY 15, 2023

Attribute-based pricing is becoming an increasingly popular pricing model in the hotel industry. NB: This is an article from BEONx , one of our Expert Partners It enables property managers to establish a range of rates in line with the features and services that a guest is willing to pay for. What is attribute-based pricing?

Guest Satisfaction 94

Guest Satisfaction Pricing Book Reservations 94

SiteMinder

NOVEMBER 22, 2023

Don’t just host the experience; be the experience Discover how SiteMinder can transform your event management and booking potential. Ultimately, a hotel event manager is key to creating memorable and successful events that enhance the hotel’s reputation and guest satisfaction. How to manage hotel events 1.

Events 59

Events Budgeting Book Workshop 59

Hotelogix

FEBRUARY 4, 2024

You can see which rooms are available, which are booked, and which guests are checking in and out. You can also cancel or modify reservations based on guests' requirements here.  Housekeeping A clean and well-maintained room is essential for guest satisfaction.

Housekeeping 148

Housekeeping Maintenance Reservations Accounting 148

Xotels

NOVEMBER 23, 2023

The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Revenue Hub

MAY 18, 2023

You have the on the ground staff, i.e., everyone working in the Front Office, Housekeeping etc. And then there’s the layer of staff that largely goes unseen by guests: hotel management (i.e. This is something guests have always wanted but the booking process wasn’t always seamless, required manual intervention and was hard to fulfil.

Pricing 88

Pricing Guest Satisfaction Housekeeping Article 88

Revenue Hub

MAY 18, 2023

Marketing By choosing the right marketing tools, such as a robust CRM system, hotels can capture and store guest data from all distribution channels. Housekeeping Hotels that invest in tech to streamline housekeeping operations will benefit from automated tasks such as room assignments, cleaning schedules, and inventory management.

Front Desk Operations 81

Front Desk Operations Cost Reduction Book Training 81

Xotels Hotel Revenue Management

SEPTEMBER 1, 2020

We consider the following characteristics to be of great help: Guest first mentality & proactiveness, meaning always thinking of how the guest feels around your hotel and what can be done about it to improve their experience. MS, Web Booking Engine, CRS, GDS, Channel Manager, Rate Shopper, CRM. Open minded to feedback.

Definition 52

Definition Marketing Budgeting Article 52