Hotel Business

AUGUST 10, 2023

UrVenue has revealed enhancements to UV Enterprise, its property experience management system (PXMS), including a new capability known as Guest Experience, featuring Guest Portal and Guest Services, both of which leverage integrations into leading platforms OpenTable, Hapi and more. OpenTable, part of Booking Holdings Inc.,

Guest Services 52

Guest Services Book Reservations Concierge 52

SiteMinder

NOVEMBER 22, 2023

All of these apps are designed to deliver an instant concierge-style chat service to help customers plan and manage their everyday needs. Dutch airline KLM is using a Facebook messenger chat service to send passengers booking confirmations, notifications, and boarding passes. He’s designed to respond within a few seconds.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

Revenue Hub

AUGUST 1, 2023

You see the bubble effect in the look and functionality of Disney websites and booking engines. It’s particularly cheap and simple to do if your property management system has a built-in website feature. Third, book easily. It’s a different world, and it’s easy. Any hotel can copy Disney’s first-impression technique.

Concierge 88

Concierge Guest Services Article Book 88

InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. Chatbots can quickly respond to common questions like booking inquiries, check-in/check-out procedures or facility information, saving both – customer and staff time. weather, events) and market trends to predict future booking demands.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

Les Roches

JULY 11, 2023

Because they include the running and management of all aspects of a hotel, jobs in hotel management are extremely diverse. One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings.

Maintenance 40

Maintenance Concierge Communication Housekeeping 40

SiteMinder

OCTOBER 11, 2022

Hotel manager (or front of house manager). Assistant hotel manager (or assistant front of house manager). Night duty manager (or night auditor). Taking reservations or bookings over the phone. Assisting guests with changes to their bookings. Reservations agent. Greeting guests upon arrival.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Les Roches

AUGUST 10, 2023

Hospitality is wonderfully varied. Tourism offers many job roles with the chance to travel, meet new people and create excellent customer experiences.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

eZee Absolute

AUGUST 29, 2023

One such software your property needs is a cloud-based Property Management System (PMS). It enables seamless reservation management, guest check-ins, and check-outs, reducing wait times and ensuring a smooth flow of guests through the property. Let me get that for you.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

eZee Absolute

NOVEMBER 16, 2022

You could use it to enter your booking details, verify your ID, and make the payment, and there — “this is your keycard”, and you are simply done with the check-in. It eliminates the need for the front desk as it handles bookings, check-ins/outs, provides room keys, processes payments, and such likes. Looks like a dream?

Front Desk Operations 52

Front Desk Operations Guest Satisfaction Blog Book 52

SiteMinder

APRIL 11, 2024

Listing on Airbnb can be a more cost-effective marketing strategy compared to traditional advertising, with fees primarily commission-based, aligning costs directly with bookings. Typically, Airbnb charges hosts (which would include hotels) a 3% fee per booking. Cost-effective marketing. Meeting expectations.

Book 98

Book Pricing Marketing Information 98

Hotelogix

NOVEMBER 12, 2023

It is the perfect time for hotel properties like yours to target these corporate guests and focus aspects like hotel booking for corporate. When marketing for corporate hotel bookings, it is important to make sure that you are targeting the right companies and individuals. What Kind Of Companies You Should Target?

Reservations 130

Reservations Book Concierge Information 130

InnQuest

MARCH 1, 2023

If the guest uses live chat to ask about a booking or tariff, a delayed response could result in lost revenue. For instance, if restoration or renovation work is ongoing on the property or if the in-house restaurant is booked for a private event. It may be necessary to switch communication channels in certain circumstances.

Communication 219

Communication Reservations Book Information 219

Hotelogix

OCTOBER 18, 2023

What is a Hotel POS System A Hotel Point of Sale (POS) system is a specialized software solution designed to manage and facilitate various transactions and operations within your hotel environment.  They are ideal for quick check-ins, room service orders, and concierge services in smaller establishments.

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130