The Huge Disconnect Between Brand Motto and Guest Experience
Revenue Hub
FEBRUARY 14, 2024
I have always been a huge fan of articles written by Alan Young, CEO of Puzzle Partner, but I was super happy to read his most recent article entitled Has the ‘New’ Service Culture Become the ‘No’ Service Culture? Or is training limited to shadowing another staffer and/or watching videos on how to use the PMS or POS system?
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