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An Independent Hotelier’s Guide to Cancellation Policies

Revenue Hub

NB: This is an article from WebRezPro Subscribe to our weekly newsletter and stay up to date The Purpose of Cancellation Policies A cancellation policy protects both you and your customers by: Reducing the number of no-shows and holding guests accountable. Below are a few common policies and the situations in which they best apply.

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Best Practices for Hotel Inventory Management

Revenue Hub

NB: This is an article from BEONx , one of our Expert Partners Effective management of room inventory can make or break a hotel’s reputation and bottom line. In this article, we’ll delve into the best practices that hotels can adopt to master the art of hotel room inventory management.

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Exploring the world of guest services: from definitions to job descriptions

Les Roches

In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence.

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Mastering Revenue Optimization for New Hotels

Revenue Hub

NB: This is an article from Lybra , one of our Expert Partners Amid a sea of considerations, ranging from efficient staff management and impeccable property upkeep to top-tier customer service, revenue management emerges as a critical linchpin. This could involve dynamic pricing, special promotional offers, or targeted marketing campaigns.

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Understand your Guest and Capture Revenue Beyond the Room

Revenue Hub

NB: This is an article from Agilysis While revenue per available room (RevPAR) has been the most common metric to hotels in the past, today they are finding revenue per available guest (RevPAG) to be even more important. billion in room revenue lost in 2020 and 2021.

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Identifying Ancillary Revenues and Driving Additional Revenues

Revenue Hub

NB: This is an article from RealTime Reservation. We all know the saying, “what gets measured gets done”, starting with charging the basics and identifying how these are posted, who is auditing, who is accountable, and how it is tracked. Most importantly, empower the guest to personalize and reserve in advance.

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Understand Today’s Guest and Capture Revenue Beyond Rooms

Revenue Hub

NB: This is an article from Agilysys. Instead of solely looking at the occupancy (OCC) and average daily rate (ADR) for one room, now properties are looking more closely at the guest (or guests) that reserve these rooms, what they are interested in, and how to capitalize on those interests and capture more of their spend.