Soft Inn

MARCH 18, 2024

As announced in Malaysia's 2024 Financial Budget, e-invoicing will be implemented in three different stages impacting varying turnover or revenue thresholds, offering significant advantages for Malaysian hotels. Not only does it streamline processes and reduce paperwork, but it also enhances efficiency and facilitates better financial management. In this comprehensive guide, we will delve into everything Malaysian hotels need to know about e-invoicing, aiming to equip Malaysian hotels with the e

Budgeting 147

Budgeting 147

Soft Inn

MARCH 14, 2024

Exploring the security concerns surrounding the use of residential door locks in hotels and Airbnbs.

130

130

Soft Inn

MARCH 13, 2024

As a hotelier, ensuring a seamless guest experience is essential for maximizing revenue. However, managing bookings across platforms like Airbnb and Booking.com can pose challenges, including double bookings and overbooking. Syncing your Booking.com and Airbnb calendars resolves these issues.

Book 147

Book Resort Management 147

Soft Inn

MARCH 3, 2024

In this evolving era where technology is designed to help and simplify day-to-day life, the hotel industry has also undergone a lot of transformation. With the rise of Online Travel Agencies (OTAs) and the increasing demand for seamless booking experiences, hoteliers have started to recognize the value of prioritizing direct bookings. Hence, this is where a powerful tool - Hotel Booking Engine exists and plays a crucial role in driving direct bookings, connecting with the guests directly, and ul

Book 147

Book Guest Satisfaction 147

Soft Inn

FEBRUARY 15, 2024

As the tourism sector in the Philippines continues to flourish, the demand for enhanced accommodation services escalates. Hotels and resorts are confronted with the need to embrace streamlined solutions that simplify online reservation processes, particularly through the integration of accessible payment methods.

Reservations 173

Reservations Book 173

Soft Inn

FEBRUARY 8, 2024

In Indonesia’s hospitality industry, digital payment solutions like hotel payment gateways are now essential. As guest preferences shift towards online bookings and contactless payments, hoteliers require secure, convenient and easily integrated payment solutions. Understanding how hotel payment gateways work is crucial for improving guest experience and streamlining transactions.

Book 195

Book 195

Soft Inn

JANUARY 12, 2024

Ever wondered how hotels effortlessly manage bookings and keep everything in sync? The secret lies in two powerful tools – hotel booking engines and channel managers. While the Property Management System (PMS) also plays a vital role in this choreography, our focus in this blog post will be exclusively on the dynamic duo of booking engines and channel managers as they team up to streamline the booking process, maximize room occupancy, and elevate overall guest satisfaction.

Book 130

Book Guest Satisfaction Blog Property Management 130

Soft Inn

JANUARY 5, 2024

In May 2023, the Malaysian Inland Revenue Board (IRB) officially declared its intention to implement the new electronic invoicing (e-invoice) system, starting with the initial phase targeting 4,000 businesses. The implementation is scheduled to start on 1st Aug 2024 for businesses achieving an annual sales threshold of RM100 million.

Scheduling 130

Scheduling 130

Soft Inn

DECEMBER 28, 2023

In response to the recent announcement in Malaysia's Budget 2024 presented in Parliament, a significant development is on the horizon that may cast a substantial impact on the hotel industry. There is a proposed increase in the Sales & Services Tax (SST) from the current 6% to 8% which might take effect from 1st March 2024. While the official confirmation of the effective date has yet to be confirmed by the government, hoteliers should commence preparations well in advance.

Budgeting 130

Budgeting Presentation 130

Soft Inn

AUGUST 29, 2023

In many countries, including the Philippines, hotels often collect various taxes and fees from their guests. These taxes are typically imposed by the government and are meant to generate revenue for local or national purposes. The specific taxes and fees can vary, but one of the common taxes collected by Hotels in the Philippines is Value Added Tax (VAT).

Marketing 130

Marketing 130

Soft Inn

AUGUST 3, 2023

If you are tired of sifting through a mountain of emails every morning, this simple technique will help you stay organized and ensure that important messages don't go unnoticed.

Book 243

Book 243

Soft Inn

JULY 10, 2023

Try googling the largest hotel chain in the world and see what pops up. It's a guarantee that Marriot International takes the cake. Being so successful must come from a solid strategy, right? Take a look at what you can learn from Marriott's pricing strategy.

Pricing 246

Pricing 246

Soft Inn

JULY 5, 2023

It's hard, isn't it? Dealing with guest reservations when you're integrated with other channels is challenging, especially during peak season. To make sure you don't make any mistakes with their reservations and to prevent other issues, systems like iCal and channel manager are created. But, which one suits your hotel best?

Reservations 245

Reservations 245

Soft Inn

JUNE 28, 2023

Front desk tasks can be simplified with the help of hotel front office systems. Hoteliers are now rushing to implement hotel front office systems in their hotels. From five-star hotels to boutique hotels, a hotel front office system will be a staple in helping hotelier business run smoother.

219

219

Soft Inn

JUNE 22, 2023

Have an extra property that you don't know how to make use of? Well, listing them on Airbnb might be the answer for you. Airbnb is the top site for you to rent out properties and gain income. With the many Airbnb users, it would be a waste of opportunity if you don't take it.

246

246

Soft Inn

JUNE 15, 2023

Guests can sometimes bail on their reservations without letting the hotel know and no hotels want this. Dealing with no-shows is a hassle and will affect other things. That's why having a no-show policy is a must for hoteliers.

Reservations 245

Reservations 245

Soft Inn

JUNE 13, 2023

Running a hotel is heavy work. You're probably always looking for new ways to increase bookings and promote your property. Putting your hotel on OTAs is always a great decision. One of the top OTA sites you can list your property on is Booking.com.

Book 130

Book Resort Management 130

Soft Inn

JUNE 8, 2023

Promoting is crucial in this era to ensure your business gets the needed attention from the public. That's why you need a solid plan and strategy to promote your resort. A strong promotion strategy can help your resort in the long run.

Resort Management 244

Resort Management Marketing 244

Soft Inn

JUNE 2, 2023

There is fierce competition among resort owners, and each resort strives to increase revenue. To make people aware of your resort, you must make sure you promote your resort accordingly. By promoting your resort, you can attract more guests.

Resort Management 246

Resort Management Marketing 246

Soft Inn

JUNE 2, 2023

There is fierce competition among resort owners, and each resort strives to increase revenue. To make people aware of your resort, you must make sure you promote your resort accordingly. By promoting your resort, you can attract more guests.

Resort Management 130

Resort Management Marketing 130

Soft Inn

MAY 30, 2023

Glamping is a hot trend today. Operating a campsite is no easy job - there are tons of steps and guidelines to follow. Plus, you need a license now. But, the revenue it brings is certainly irresistible. This brings up the question, would you get a glamping license?

246

246

Soft Inn

MAY 25, 2023

In today's digital era, having a strong online presence is essential for any hotel business. While marketing strategies can be too costly, I am here to help you explore inexpensive yet effective ways to promote your hotel business out there. So in this blog, I will reveal the power of focusing on your existing customers and how you can capitalize on their influence to drive your hotel's marketing efforts, thus helping to boost your hotel revenue.

Marketing 246

Marketing Blog Book 246

Soft Inn

MAY 21, 2023

The glamping market is clearly expanding and is projected to do so annually. If you're thinking about starting such a business, now is a fantastic moment to do so because of the rising need. You can make a smart investment and generate a sizable income stream by starting a glamping business.

Marketing 230

Marketing 230

Soft Inn

MAY 14, 2023

The customer service game is being changed with ChatGPT existing. Hoteliers should take note on how ChatGPT can transform their customer service for the better.

Customer Service 246

Customer Service 246

Soft Inn

MAY 9, 2023

ChatGPT is fast becoming a must-have tool for hoteliers. Businesses are continually looking for methods to streamline their communication operations to increase productivity and efficiency, which ChatGPT can do.

Communication 246

Communication 246

Soft Inn

APRIL 25, 2023

Self-service machines were invented to improve counter service and reduce repetitive work. It's commonly used in the bank (ATMs, automated teller machines) and train stations (ticketing machines). But, why is a self-service hotel kiosk not popular in the hotel industry?

Training 246

Training 246

Soft Inn

APRIL 14, 2023

Google Analytics is now a preferred tool by businesses to analyze their data. It's used by millions of them today, including hoteliers. If you are one of them, you must understand how to get the most out of this tool.

246

246

Soft Inn

APRIL 12, 2023

In today's digital age, having secure and convenient payment gateways are essential for businesses of all sizes, especially hotels. Previously, I wrote about What is Payment Gateway together with the list of the top leading payment gateway in Sout East Asia. So in this article, I will be sharing how implementing secure payment gateways can boost your hotel business and increase customer satisfaction.

Book 246

Book Article 246

Soft Inn

APRIL 11, 2023

Prioritizing your guest's happiness and satisfaction is a must. But, how do we know they are satisfied with our service? How do we know we are successfully running our business? That is where feedback comes in.

246

246

Soft Inn

APRIL 7, 2023

Keeping your guest satisfaction level at the max is the key to having a successful long-term business. Especially with the hotel self check-in kiosks , you can continue to improve their satisfaction. That’s why you need to follow our tips and best practices for hotel kiosks.

Guest Satisfaction 246

Guest Satisfaction 246

Soft Inn

APRIL 5, 2023

Self-service kiosks for hotels are increasingly becoming the preferred choice for guests and hoteliers. One of the key drivers of demand for self-service devices is the need for convenience. But, are you aware of the return on investment it can give you?

246

246

Soft Inn

MARCH 30, 2023

Being on top of the business seems to be a challenge with the rise of the hospitality industry and more competitors appearing. Want to stand out? Get to know the hotel kiosk system and the features that you will need.

182

182

Soft Inn

MARCH 29, 2023

Bookings and reservations, particularly for hotels and restaurants, are sure to be impacted now that Ramadan is here. Ramadan a significantly special time for Muslims and indirectly it will take a toll on the hotel industry.

Book 246

Book Reservations Marketing 246

Soft Inn

FEBRUARY 16, 2023

A glamping type of accommodation has become a popular trend nowadays. This trend started to evolve especially after the MCO was lifted in 2022. Those travellers who love to explore nature but at the same time would like to experience another level of camping type, they will go for Glamping - “glamorous camping”.

Book 246

Book 246

Soft Inn

JANUARY 5, 2023

Whether your hotel is located in the heart of the city area, near the beach or even situated on a hill surrounded by lush forests, having a good pricing strategy would definitely affect your hotel’s revenue. It is very important to sell the room at the right price at the right time. For this, we have compiled a list of Common Rate Plans in hotels that can be used by you in order to have attractive rates to offer to your potential customers.

Definition 130

Definition Pricing Book 130

Soft Inn

DECEMBER 29, 2022

In line with the announcement made by the Malaysian government regarding the Tourism Tax , I will talk about a series of questions that are commonly asked by hotel owners or operators, thus helping all of you to find the answers that are related to it.

Marketing 278

Marketing 278

Soft Inn

OCTOBER 11, 2022

A Facebook Page should be a vital channel for hotels in order to promote their business, reach out to global audiences and engage with their fans. With Facebook, the hotel should not only focus on showcasing the hotel services but also do a lot of things while promoting the hotel business.

Book 246

Book Marketing 246