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A guide to hotel departments, operational areas and building functions

SiteMinder

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in. IT manager.

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A comprehensive overview of job positions within a hotel

SiteMinder

This involves planning and coordinating patrols, managing surveillance systems, training staff for emergency procedures and supervising all other security job positions at the hotel. Guest services hotel positions. Want insights delivered straight to your inbox? Thanks for subscribing to the SiteMinder industry newsletter.