Hotelogix

JANUARY 30, 2024

Crucially, the housekeeping department should generate this report before and after each shift, ensuring that the current status of each room - whether occupied, vacant, or ready for new guests - is accurately reflected. This report is critical to maintaining smooth operations and ensuring guest satisfaction.

Housekeeping 147

Housekeeping Reservations Budgeting Book 147

STAAH

FEBRUARY 14, 2024

In the dynamic landscape of the hospitality industry, efficient management of room inventory, rates, and reservations is paramount for success. A Central Reservation System (CRS) stands as the nerve center of a robust hotel distribution strategy. Benefits What is CRS?

Reservations 88

Reservations Book Guest Satisfaction Pricing 88

InnQuest

APRIL 3, 2023

This includes implementing mobile check-in and keyless entry , using guest messaging platforms, and providing digital guest directories. For instance, online booking systems, channel managers, and revenue management software can help you manage reservations, room rates, and availability across different channels.

Property Management 222

Property Management Training Guest Satisfaction Special Events 222

InnQuest

MARCH 2, 2023

Invest in Technology Technology has become an essential tool in the hospitality industry, and investing in the right technology can help streamline operations and improve guest experiences. For example, you can use a property management system (PMS) to manage your reservations, guest information, and room assignments.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

InnQuest

OCTOBER 25, 2023

Initially, basic chatbots were utilized for answering common inquiries, supplying fundamental hotel details, and facilitating room reservations. Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Revenue Hub

APRIL 24, 2023

The Revenue Manager is responsible for setting up the rate structure in the hotel PMS and ensuring consistent pricing in all distribution channels, including the correct rate mapping from the distribution channel to the hotel PMS. The hotel needs an RMS or a dynamic pricing tool integrated with the hotel PMS to minimize revenue leaks.

Reservations 89

Reservations Guest Satisfaction Pricing Article 89

Revenue Hub

SEPTEMBER 11, 2023

NB: This is an article from innQuest Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. It should provide real-time updates on room availability, reservations, and guest information.

Pricing 102

Pricing Guest Satisfaction Article Book 102

Revenue Hub

SEPTEMBER 5, 2023

This system enables hoteliers to keep track of available rooms, reservations, and occupancy rates in real-time. By having accurate and up-to-date information, hotels can avoid overbooking, allocate rooms more effectively, and provide guests with a seamless check-in experience.

Pricing 98

Pricing Reservations Training Article 98

Revenue Hub

MARCH 20, 2024

Seamless Booking Process Make booking a breeze with a seamless reservation system that transforms dreams into reality with the click of a button. Implement an easy-to-use reservation system that allows guests to check availability, view room options, and complete bookings with minimal effort.

Book 94

Book Guest Satisfaction Reservations Article 94

Hotelogix

JANUARY 18, 2024

As mentioned above, it is a crucial tool for two primary reasons - it simplifies the booking process for your guests and drives revenue for your hotel by bypassing third-party booking fees. Features of a booking engine you need to look for  A robust booking engine is about more than just accepting reservations.

Book 130

Book Catering Guest Satisfaction Reservations 130

Revenue Hub

JUNE 7, 2023

Here are 6 reasons highlighting the importance of a hotel booking engine: 1) Increase your Direct Bookings: A hotel booking engine enables guests to book rooms directly through the hotel’s website or mobile app, bypassing the need for third-party travel agents or online travel agencies (OTAs).

Book 83

Book Guest Satisfaction Pricing Reservations 83

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount.   Attracting potential guests Competition is heating up, and guests have become more price-conscious.

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Revenue Hub

SEPTEMBER 27, 2023

This approach promotes enticing offers, discounts, and special deals to attract guests and encourage them to make a reservation. However, after the booking is done, the guest doesn’t hear back from the hotel until the moment when the reservation begins. Third, relationship marketing can help to improve guest satisfaction.

Marketing 92

Marketing Guest Satisfaction Reservations Book 92

Revenue Hub

JANUARY 18, 2024

Fortunately, some hotels are using intelligent automation to not only reach out to guests but also to provide frictionless fulfillment of guest requests – that doesn’t disrupt normal hotel operations. Special requests after the initial reservation or booking are common. But don’t be fooled.

Reservations 96

Reservations Article Pricing Guest Satisfaction 96

Revenue Hub

OCTOBER 25, 2023

GDS connects travel professionals, such as travel agents, with hotel inventory, facilitating real-time reservations. By plugging into GDS, hotels gain access to a massive pool of potential guests. Increased Bookings: It’s a valuable source of reservations, especially from corporate travelers and travel agencies.

Book 97

Book Reservations Guest Satisfaction Pricing 97

Revenue Hub

AUGUST 22, 2023

ABS instantly gives you the means to create a “new” product array and it provides the means to collect and act upon guest request – with no staff labor required. ABS delivers the same type of guest personalization for your hotel that has previously only been reserved for the top luxury hotels.

Guest Satisfaction 73

Guest Satisfaction Reservations Pricing Article 73

Hotelogix

DECEMBER 7, 2023

These platforms work like magic to spread the word about property, inventory, prices, offers, etc.   Benefits of Partnering With OTAs With about 40% to 50% of reservations being driven from OTAs, these online platforms have become crucial to every hotel's distribution strategy.

Book 268

Book Budgeting Catering Strategic Planning 268

InnQuest

AUGUST 25, 2022

GuestTouch’s unique reputation management and guest messaging solutions help hotels better engage with their guests by simplifying their interaction with the property. The company, thereby, allows hoteliers to manage all areas of their guest experience, right from reservations to reviews, in a seamless manner.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

STAAH

MAY 24, 2023

2)Booking window visibility: Knowing the average booking window gives accommodation owners insights into the timing of reservations. This information helps in optimizing pricing strategies and promotional activities, allowing properties to offer the right deals at the right time.

Marketing 81

Marketing Guest Satisfaction Information Pricing 81

InnQuest

JUNE 8, 2023

Hotels can now use machine learning to analyze data to anticipate guest needs, optimize pricing and improve operations. Virtual assistants are available 24 hours a day, smart devices integrate technology into the guest experience, and more. One might wonder, “How is this possible?”

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

Revenue Hub

OCTOBER 26, 2023

This innovative payment solution is revolutionizing the way travelers make reservations, dine at restaurants, and access a wide range of services within the hospitality sector. By integrating BNPL with the booking engine, guests can reserve their stays without the immediate financial burden of paying the full amount upfront.

Book 91

Book Reservations Budgeting Guest Satisfaction 91

Hotel Business

MARCH 13, 2024

By Jared Lerner In the competitive landscape of the hospitality industry, hotels are constantly seeking innovative ways to optimize their operations, increase revenue and enhance guest satisfaction.

Guest Satisfaction 69

Guest Satisfaction Catering Budgeting Scheduling 69

SiteMinder

OCTOBER 23, 2023

Cloudbeds is a cloud-based hospitality management platform that provides tools to hoteliers for managing reservations, admin, revenue, distribution, and guest engagement. Cloudbeds does not advertise their pricing publicly, but has two plans – Professional and Complete which both incur a fixed monthly cost.

Guest Satisfaction 52

Guest Satisfaction Book Pricing Demo 52

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. Revenue management systems Revenue Management Systems (RMS) employ data analytics to predict demand, optimise pricing, and maximise revenue.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

STAAH

JUNE 6, 2023

Here are 6 reasons highlighting the importance of a hotel booking engine: 1) Increase your Direct Bookings: A hotel booking engine enables guests to book rooms directly through the hotel’s website or mobile app, bypassing the need for third-party travel agents or online travel agencies (OTAs). Setting up deals doesn’t get easier!

Book 72

Book Pricing Blog Guest Satisfaction 72

Hotel Business

JUNE 21, 2023

Over the past couple of years, Artificial intelligence (AI) has greatly improved hotel operations and efficiency by automating processes such as booking and contactless check-in, allowing staff to focus on providing premium, personalized experiences to guests faster and at reasonable prices.

Accounting 98

Accounting Guest Satisfaction Reservations Pricing 98

Revenue Hub

SEPTEMBER 27, 2023

The original transaction covers the real estate and operational costs of the room reservation. Any room product that can be sold over the original reservation is nearly 100% profit. But when it comes to upselling, that cost becomes zero.

Reservations 94

Reservations Guest Satisfaction Housekeeping Article 94

Revenue Hub

JULY 11, 2023

Subscribe to our weekly newsletter and stay up to date Demystifying Revenue Management At its heart, revenue management is a strategic toolkit in the hotel industry that allows businesses to forecast consumer behavior, optimize product availability, and fine-tune pricing to maximize revenue growth.

Pricing 65

Pricing Book Article Events 65

InnQuest

FEBRUARY 3, 2023

Personalizing upselling increases the likelihood that the guest will return. Most of the profits from upselling in hotels come from upgrading rooms or offering add-ons or packages to existing accommodation reservations. Inform your guests about unique deals by emailing guests about them.

Book 220

Book Reservations Communication Pricing 220

SiteMinder

NOVEMBER 14, 2023

The Hostelworld inbox is a communication hub within the Hostelworld (a popular hotel room distribution channel ) extranet platform, designed to facilitate seamless interactions between hoteliers and potential guests. But what does Hostelworld actually do? How do I log into the Hostelworld extranet?

Communication 52

Communication Reservations Guest Satisfaction Book 52

Revenue Hub

APRIL 3, 2023

Think about everything that a typical guest experiences when they book a room at your hotel. This includes pre-stay (booking, reservation confirmations, pre-arrival preference surveys, etc.), stay (check-in process, amenities, customer services, etc.), The first aspect is guest satisfaction.

Guest Satisfaction 72

Guest Satisfaction Book Reservations Article 72

SiteMinder

SEPTEMBER 6, 2023

This process is made possible by your hotel’s website, open 24/7 to greet potential guests and turn their interest into confirmed stays. It should include a smooth, secure booking system that shows real-time room availability and pricing, letting guests book a room without the back-and-forth of phone calls or emails.

Book 94

Book Reservations Blog Demo 94

Xotels

APRIL 3, 2024

Revenue Strategies & Tactics Market Segmentation Hotel Pricing Strategies Forecasting & Budgeting Properly How to Distribute Effectively? Many define revenue management as: “Selling the Right Room to the Right Client at the Right Moment at the Right Price.” Why is Revenue Management Important to Hotels & Other Industries?

Pricing 52

Pricing Book Budgeting Marketing 52

Synergy Suite

MARCH 21, 2023

Efficiently managing your restaurant’s tables and reservations is a critical aspect that can significantly impact your overall success. A restaurant table management system is a digital platform that automates and centralizes the process of managing table reservations, waitlists, and seating arrangements.

POS Systems 52

POS Systems Reservations Communication Demo 52

Revenue Hub

MAY 17, 2023

Direct bookings help you build stronger relationships with your guests while avoiding OTA commissions. Implement a Dynamic Pricing Strategy Adopt a dynamic pricing strategy that adjusts room rates in real-time based on factors such as demand, competitor pricing, and market conditions.

Book 83

Book Guest Satisfaction Pricing Article 83

Revenue Hub

FEBRUARY 15, 2023

Attribute-based pricing is becoming an increasingly popular pricing model in the hotel industry. NB: This is an article from BEONx , one of our Expert Partners It enables property managers to establish a range of rates in line with the features and services that a guest is willing to pay for. What is attribute-based pricing?

Guest Satisfaction 95

Guest Satisfaction Pricing Book Reservations 95

Revenue Hub

NOVEMBER 20, 2023

Guests can upgrade from a standard room to a higher category, like a suite with an ocean or a garden view. If they don’t do it during booking, offer them an upgrade at a discounted price during check-in. Check-in and check-out Capitalizing on check-in and check-out drives revenue while ensuring guest satisfaction.

Concierge 76

Concierge Guest Satisfaction Book Article 76