Revenue Hub

JANUARY 15, 2024

But great customer service wouldn’t exist without great guest communication. NB: This is an article from Canary Technologies A well-written hotel email template, ready to customize at a moment’s notice, helps you improve communication with guests, stay on brand and respond faster.

Communication 103

Communication Reservations Customer Service Article 103

Hospitality Net

OCTOBER 10, 2023

With increasing demand for two-way guest communications, Hotel Communication Network (HCN) is expanding globally. Developer of the widely popular, modern, multi-lingual Navigator 2.0 in-room tablet platform has recently opened a new sales office in London.

Communication 105

Communication 105

Soft Inn

MAY 9, 2023

Businesses are continually looking for methods to streamline their communication operations to increase productivity and efficiency, which ChatGPT can do. ChatGPT is fast becoming a must-have tool for hoteliers.

Communication 246

Communication 246

Revenue Hub

NOVEMBER 17, 2023

If you think guest messaging is the way of the future when it comes to hotel communications, you’d be wrong. As more and more people rely on their smartphones for daily tasks, the way they communicate has shifted as well. So, what is guest messaging? By using automated guest messaging. It’s already here.

Communication 99

Communication Guest Satisfaction Concierge Article 99

Revenue Hub

MARCH 2, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. NB: This is an article from innQuest It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. additional channels.

Communication 86

Communication Reservations Article Customer Service 86

eHotelier

JANUARY 23, 2024

Maestro PMS, continues to help elevate hotel operations through expanded communications provided by its Guest Experience Management solution, or GuestXMS.

Communication 130

Communication 130

Revfine

NOVEMBER 6, 2023

Considering rapid developments in AI-based hotel tech solutions, rising expectations of tech-savvy travelers, and challenges the industry faces, let’s explore the fit of conversational AI in guest communications, as well as its role and benefits. appeared first on Revfine.com.

Communication 97

Communication Marketing 97

Revenue Hub

MARCH 15, 2023

Technology helps you keep in touch with guests before, during, and after their stay. NB: This is an article from Fuel Travel When most hotels think of hotel guest communication tips, your first thought is front desk staff training. Guest communication starts long before the front desk.

Communication 85

Communication Article Information Reservations 85

eHotelier

FEBRUARY 14, 2024

In today’s world, filled with technology and different alternatives, if you want to reach your customers and connect with them, you need to provide them with options.

Communication 130

Communication 130

Revenue Hub

OCTOBER 19, 2022

In the hospitality industry, guest communication plays a pivotal role in shaping the guest experience. It influences guest booking decisions, sets expectations prior to arrival , and ensures guests feel welcome and well taken care of during their stay. The importance of communication to the guest experience.

Communication 91

Communication Article Book Guest Services 91

Revfine

NOVEMBER 28, 2023

The industry’s adoption of Artificial Intelligence (AI) keeps pushing the boundaries of personalization and efficiency of guest communications. The emergence of generative AI models, like ChatGPT, is yet another revolution in that area.

Communication 52

Communication 52

eHotelier

MAY 8, 2024

As guest expectations evolve, so too should the strategies hoteliers use to communicate with them. Understanding these changing expectations and valuing what guests want is the foundation of any communication strategy.

Communication 245

Communication 245

Hospitality Net

JANUARY 22, 2024

This complete, seamless engagement hub provides hotels with two-way SMS communication between staff and guests, along with expanded internal communication capabilities for hotel operators.

Communication 52

Communication Property Management 52

Hospitality Net

OCTOBER 27, 2023

Texting is good not only for communicating with our loved ones, but also for business purposes, such as touching base with colleagues and clients. It’s common for each of us to be on our phones all day, every day. And text messaging has become our go-to method for connecting with others.

Communication 97

Communication 97

Modern Restaurant Management

MAY 1, 2024

In reality, they can cause significant damage to the business and its ability to provide guests with an incredible experience. A “ communication silo ” is the name for what happens when groups, teams, or departments of employees within an organization isolate themselves and tend to only communicate within their group.

Communication 197

Communication POS Systems Training Information 197

Modern Restaurant Management

OCTOBER 23, 2020

Start with The Basics of Communication. Often when it comes to customer communication, it is not about what you say but how you say. Body language and facial expressions can communicate what a person is feeling. Once your employees understand what to communicate and how to communicate, it is time to practice!

Communication 179

Communication Training Customer Service Server 179

PhocusWire

MARCH 27, 2023

The company, which plans to launch DuveAI in the second quarter of this year, says it will enable “hoteliers and hosts to interact with their guests like never before.”

Communication 83

Communication 83

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. This is where robust strategies to enhance guest communication come in handy.

Communication 219

Communication Reservations Book Information 219

eHotelier

APRIL 23, 2023

The more we interact and communicate with satisfied, dissatisfied and neutral guests, the more insights we will glean from them. We can learn from all types of reviews and ultimately improve every subsequent guest stay.

Communication 325

Communication 325

Revenue Hub

MAY 2, 2024

In today’s dynamic hospitality landscape, effective communication with hotel guests has become more crucial than ever. Leveraging mobile messaging platforms has emerged as a cornerstone strategy for hotels aiming to enhance guest experiences and streamline communication processes.

Guest Satisfaction 91

Guest Satisfaction Communication Article Information 91

Hotelogix

OCTOBER 8, 2023

If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.

Communication 130

Communication Whitepaper Training Document 130

eHotelier

MARCH 21, 2024

The partnership will enhance communication and service accessibility along with paper savings, thanks to a Guest Experience OS that provides them with both a Guest App and Staff digital solutions.

Communication 130

Communication 130

eHotelier

MARCH 27, 2023

It’s now possible for hotels to use digital communications technology to intercept guest requests and reviews as they appear. Hoteliers can use this technology to shape their reputation rather than allowing third-party review sites to define them.

Communication 297

Communication 297

Hospitality Net

MAY 12, 2023

The result is a team that’s passionate about growing its people and creating the best possible experiences for guests. Each leader is a true hotelier with hands-on experience and a passion for service excellence.

Communication 65

Communication 65

Horizon Hospitality

JUNE 20, 2023

Your team can send reminders to diners, as well as keep track of guests who frequently skip reservations. Keep Track of Repeat Offenders If a certain guest repeatedly cancels or no-shows their reservations, gently warn them that they risk no longer being able to reserve a table with your restaurant. Send confirmation emails and texts.

Reservations 264

Reservations Communication Information 264

Hotel Business

MAY 16, 2024

The M is a portable, tabletop holographic communications device from Los Angeles-based Proto , the world’s first and only holographic communications platform. The device allows for the hotel’s guest experience team to live beam directly into the room. “We

Communication 59

Communication Customer Service Guest Services 59

Modern Restaurant Management

MARCH 19, 2024

With AI we have all the positive areas to improve service but we must begin acknowledging that the ability of machines to replace every human position and all guest interactions may pose a threat to the long-term vitality of businesses. AI does have so much to offer the service industry in areas of fry cook tasks to food running robots.

Communication 197

Communication Training Scheduling 197

Boutique Hotel News

APRIL 11, 2023

Worldwide: Guest communication platform HiJiffy has released the 2.0 version of Aplysia OS, its guest communications operating system that will use the power of generative AI. The average automation levels of the 1,600+ hotels currently using HiJiffy is between 80 to 85 per cent, which is already an outstanding figure.

Communication 130

Communication Document Information Book 130

eHotelier

MARCH 29, 2023

Any and every form of guest interaction with your hotel can be invaluable for guiding the future of your brand, but only if you are properly digitizing and tabulating all these forms of communication. The two of us are believers of the ‘silent majority’ whereby for every question posed to your hotel, there are ten.

Communication 278

Communication 278

Hospitality Net

MAY 22, 2023

Cable Beach Club Resort & Spa, a luxury resort located in the heart of Broome’s famous Cable Beach, has announced a strategic partnership with RMS Cloud, a global leader in cloud-based hospitality software solutions.

Communication 78

Communication 78

eHotelier

MARCH 7, 2023

Away Together provides a mobile application centred around providing travellers with increased communication with other guests, the accommodations, and the greater community.

Communication 130

Communication 130

Hotelogix

MAY 16, 2024

In the highly competitive hospitality industry, where guest expectations are constantly evolving, staying ahead requires more than just meeting these expectations. This can be daunting, but leveraging the right technology can transform your hotel into a streamlined, guest-centric, and profitable establishment.

Front Desk Operations 130

Front Desk Operations Property Management Book Reservations 130

eHotelier

JUNE 25, 2023

Next week at HITEC® Toronto, Hotel Communication Network will showcase its re-engineered in-room tablet with two-way guest communications at the core. gives guests and staff more control over the stay experience. The NEW Navigator 2.0 Navigator 2.0

Communication 130

Communication 130

Revenue Hub

MARCH 5, 2024

Hotels are also having to reshape the way they interact with their guests. In this blog post, we shed some light on the pros and cons of such automated response tools: Advantages Efficiency and speed One of the biggest benefits of AI-powered automated response tools is the speed with which they can respond to guest requests.

Guest Satisfaction 92

Guest Satisfaction Communication Training Information 92

eHotelier

OCTOBER 18, 2023

In a world where seamless communication is paramount for business success, Travel Outlook is now offering an omnichannel telephony system for its hotel clients. This new system will revolutionize the way hotels connect with their guests, offering a unified and consistent communication experience across all channels.

Guest Services 130

Guest Services Communication 130

Revenue Hub

DECEMBER 7, 2023

Many hoteliers relied on brochures, magazine ads, or even a “vacancy” sign at the front of their property as their primary means of communication with potential guests. In this digital age, hoteliers no longer talk at guests but with them, wherever they are – from your website and email to SMS and digital guidebooks.

Communication 97

Communication Book Reservations Article 97

Modern Restaurant Management

MARCH 22, 2024

Use these best practice tips to protect your food, guests, employees, and brand. who will manage communications to different stakeholders, who will notify supply chain partners, etc.) Communicate effectively. Good communication – fast, accurate, actionable – is key to a successful recall. Train your team.

Communication 189

Communication Training Information Budgeting 189