January, 2023

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Managing the talent gap: Sparking passion for hospitality in Gen Z

eHotelier

We need to change our thinking as hospitality managers to attract new, young talent to an industry that has been bruised and battered by the pandemic. Hoteliers should take this opportunity to rethink our approach to talent.

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2023 trends: Top 5 future innovations in hotels and hospitality

eHotelier

Let's take a glimpse into the future.

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Wayward Brewing opens Speakeasy bar in Marrickville

Hospitality Magazine

Sydney brewery Wayward has been serving the public at its taproom for more than seven years, but now it’s launched something a little different – a cocktail and beer speakeasy. The new addition to the Inner West landscape is all about comfort, with the 50-seat space fitted out according to a homey aesthetic – think cozy chairs and leather lounges.

Magazine 305
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Tik Tok Marketing Proves Profitable

Modern Restaurant Management

Seventy-eight percent of small businesses that run ads on TikTok have already realized a positive ROI–the majority within just six months. according to Capterra’s TikTok Marketing Survey. TikTok marketing yields undeniable power, especially with Gen Z as it helps mitigate choice paralysis by giving users immersive, vertical videos that take them inside a business instantly, rather than sifting through text-heavy sites.

Marketing 205
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Transforming Hospitality Experiences: Unleashing the Power of ChatGPT in the Industry

Speaker: Joseph Guszkowski - Senior Technology Editor, Restaurant Business & Dan Maimone - Global Director of Customer Success Operations, Harri

ChatGPT has made a significant impact on the hospitality industry, particularly in restaurants, by revolutionizing customer interactions and improving overall experiences. With its natural language processing capabilities and vast knowledge base, ChatGPT acts as a virtual assistant, providing instant assistance and streamlining various processes. In the near future, ChatGPT will transform the hospitality industry by enhancing communication, improving efficiency, and elevating the dining experien

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The 38 Essential Manila Restaurants

EATER

Mang Leo’s Turon. | Toni Potenciano. Catch a merienda drag show, haggle for crabs at a wet market, and taste haute Filipino cuisine in Manila The home of banana ketchup , Eater’s favorite fried chicken , and arguably the world’s longest Christmas season (it unofficially starts in September), Manila is a huge metropolis made up of many individual cities and the homes of more than 13 million people.

Marketing 145

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The Vineyard to reintroduce tasting menus and wine flights next month

Boutique Hotelier

The Vineyard, a luxury boutique in Newbury, will reintroduce tasting menus and wine flights to its restaurant next month for the first time since the pandemic. General manager Chris Smith, who was promoted to his new role last October, says the move is part of his plan to bring back the hotel’s wine theme “in a big way.”. Smith told BH: “Pre-Covid, we used to do a ‘Judgement of Paris’ wine flight [referencing the famous blind tasting where Californian wines won out against their French counterpa

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Effective methods of waste management in the hotel industry and why it’s important

eHotelier

Hotel companies need to have a comprehensive framework that helps optimise each waste material in the sector while also reducing environmental impact. Cost savings are also a great side benefit.

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$17,000 in penalties for regional Victorian cafe

Hospitality Magazine

The operators of Cafe 3564 in Echuca, Victoria, have been hit with a slew of penalties for failing to back-pay a visa holder. The former cook worked at the cafe from July 2017 to September 2019, with Fair Work Ombudsman inspectors investigating after receiving a request for assistance from the worker. Inspectors formed the belief the employee had been underpaid minimum wage rates, overtime, penalty rates and more, going on to issue a compliance notice in October 2020.

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Work Smart, Play Smart

Modern Restaurant Management

Businesses are facing a whirlwind of turning points resulting from the COVID-19 pandemic and subsequent “Great Resignation” period. It’s getting harder and harder to adapt and survive, especially in the ever-changing hospitality industry, but the best companies forge ahead. Life in the trenches of a restaurant is stressful, perhaps a bit unnecessarily at times.

Budgeting 187
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Utilizing Technology: Improve Customer Experience and Increase Points of Profit in Your Restaurant Business

Speaker: Hillary Holmes - SpotOn Operator in Residence; Troy Hooper - CEO, Kiwi Restaurant Partners; Jason Berkowitz - Founder and CEO of ARROW UP Training

Running a restaurant is hard work, so it can be discouraging when you see how little of that work shows up in your bottom line. The most efficient way to improve your restaurant's profit margins is to implement flexible technology. Hard work can’t cut the fees from third-party delivery apps or get orders in and out of the kitchen faster, but technology can!

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You Were Never Going to Go to Noma Anyway

EATER

A yellow ramekin of sea snails on a gray plate. | Jason Loucas/Noma. I can’t bring myself to mourn Noma’s upcoming closure, because nothing is being taken from me Like many whose Google News “For You” feeds are skewed toward restaurant reviews and the latest TikTok recipe trends, I woke up to the news that Noma is closing next year (to focus on e-commerce and the occasional pop-up).

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AHLA: U.S. Travelers Are More Likely to Stay in Hotels in 2023

Lodging Magazine

WASHINGTON—Sixty percent of U.S. adults report being more likely to stay in hotels this year than in 2022, and hotels are the top lodging choice among those planning to travel for business and leisure in the next three months, according to new national Hotel Booking Index survey research commissioned by the American Hotel & Lodging Association (AHLA) and conducted by Morning Consult.

Magazine 128
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Most romantic hotels UK: 17 boutique properties perfect for lovebirds

Boutique Hotelier

Romance is a funny old thing. Some people choose to express their love through acts of service or material gifts, but one treat that is always bound to go down well is a romantic trip away to a beautiful hotel. When it comes to the most romantic hotels in the UK, there is some serious competition. The UK is home to an abundance of romantic hideaways, primed for birthdays, anniversaries, Valentine’s Day or just an extra special date night.

Concierge 130
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Top 10 list for controlling hotel expenses

eHotelier

Here are the top 10 control points to ensure you are not missing any dollars in your hotel. Failure to follow these controls will cost you by increasing your expenses.

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Casa de Campo Reveals Opening Date for Cutting-Edge Spa & Wellness Center

Travel Pulse Hotels

The Dominican Republic’s distinguished Casa de Campo Resort & Villas announced its brand-new spa and wellness center will open this spring following a $25 million investment.

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Why ORM Matters for Restaurants

Modern Restaurant Management

In the digital age, online reputation management is critical for business success. Many depend on social media reviews and posts about a particular restaurant before deciding whether they will dine there or not. Nearly half of your market depends on social media comments for their restaurant reviews. A survey conducted by MGH Advertising found that 45 percent of American diners said they tried a restaurant for the first time precisely because of a positive post on social media, while another 21

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The Many Lives of Banana Ketchup

EATER

UFC is one of the many brands of banana ketchup readily available in the U.S. The condiment is a Filipino food icon and a platform for chefs to reimagine the cuisine of the Philippines “Banana ketchup was always there,” says Paolo Campbell. The chef grew up eating it with chicken and as the basis of sweet Filipino spaghetti sauce, and today he serves the condiment at the Chicken Supply, his Filipino fried chicken counter in Seattle.

Pricing 145
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AHLA: Hotel Industry Projected to Surpass Pre-Pandemic Levels in 2023

Lodging Magazine

WASHINGTON—The hotel industry in 2023 is projected to surpass pre-pandemic levels of demand, nominal room revenue, and state and local tax revenue, while inching closer to other key 2019 performance metrics, according to the American Hotel & Lodging Association’s 2023 State of the Hotel Industry Report. The report, which forecasts that operational challenges such as staffing shortages and economic factors will replace COVID as hoteliers’ top concerns, is based on data and analysis from Oxfor

Magazine 122
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ChatGPT brings AI into popular culture

SAS

ChatGPT from OpenAI has changed how the general public thinks about AI. What does this mean for analytics practitioners? ChatGPT brings AI into popular culture was published on SAS Voices by Chris Hemedinger.

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How to keep your guests and staff safe from fire risks

eHotelier

Keeping the guests and staff safe during a fire only requires some preventative planning and help from experts. Then if a fire does happen, you know that your hotel will be safe as will the people inside.

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Vine Hotels makes four senior appointments

Hotel Owner

Vine Hotels has announced four senior appointments across the 13 properties it owns or manages in the UK. Ruslana Yarmolyuk will take over as general manager for Mercure Kenwood Hall Hotel and Spa, bringing over a decade in hotel management. Yarmolyuk has had successful terms as a general manager for many properties within the Mercure hotels portfolio.

Training 122
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Will 2023 Be Transformative for Restaurants?

Modern Restaurant Management

2023 has the potential to be transformative for restaurants, with opportunity for new innovation beyond a recession in these first months. The common theme you’ll see is restaurants continuing to do more with less, both to weather economic uncertainty and to deliver on heightened expectations from consumers. Thankfully, even if consumers dine out less, their desire to maximize each occasion will help buoy restaurants through this time.

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Here Are the 2023 James Beard Awards Restaurant and Chef Semifinalists

EATER

Getty/Victor Spinelli/WireImage Check out the full list Today in a press release, the James Beard Foundation revealed the semifinalist nominees for the 2022 James Beard Awards. The categories reflect changes made in the wake of an extensive 2021 audit to address the longstanding biases baked into the awards process. New awards categories include an emerging chef award without an age cutoff, as well as regional best chef categories that now include separate awards for California, Texas, and New Y

Marketing 138
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Peachtree Hospitality Management Forms Partnership With HOS Management

Lodging Magazine

ATLANTA—Peachtree Hospitality Management (PHM) has formed a long-term partnership with Savannah-based HOS Management (HOS) to operate nine of its hotels with the potential for additional locations to be managed in the future. The current HOS hotel properties are primarily in the U.S. Southeast and are Marriott, Hilton, and IHG-branded hotels. “We have a wealth of experience managing hotels and providing best-in-class operations for our valued partners like HOS Management, who have entruste

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Hyatt Positioned for Continued Transformative Growth With Record Pipeline

Travel Pulse Hotels

Hyatt has positioned itself as a global leader in terms of the record-high number of lifestyle, luxury and leisure hotels it now has in its development and acquisitions pipeline.

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Growing TRevPAR requires a single source of guest truth

eHotelier

Once you have unified guest profiles, you can then make very smart observations about your customers in terms of who spends more while on premises versus only treating your hotel as a ‘heads in beds’ property.

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WTTC: Consumers shift toward sustainable travel

Hotel Business

A new report by World Travel & Tourism Council (WTTC) and Trip.com Group, together with Deloitte, reveals a heightened appetite for sustainable tourism among consumers, with 69% of travelers actively seeking sustainable travel options. In this follow-up report, WTTC joined forces again with leading global travel service provider, Trip.com Group and its major consumer brands Trip.com, Ctrip and Skyscanner, with additional data sourced from Deloitte, to analyze the trends that shaped the Trave

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What Is a Tip Credit and How Do They Work?

Modern Restaurant Management

Confusion Around Wage and Hour Law Can Be Costly for The Restaurant Owner. Most restaurant owners know that federal wage law (“FLSA”) permits employers to take a “tip credit” and pay employees who traditionally receive tips—such as servers and bartenders— wages that are less than the federal minimum wage as long as the tips make up the difference.

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The 31 Essential Kolkata Restaurants

EATER

Outside Girish Chandra Dey & Nakur Chandra Nandy. | Priyadarshini Chatterjee. Deviled crabs at a midcentury cabaret, phuchka from a decades-old street vendor, and more of the best things to eat in Kolkata Kolkata (formerly Calcutta) is a relatively young city, an amalgamation of villages (including one named Kalikata) formed after the English landed on the swampy shores of the Ganges in Bengal in the late 17th century.

Pricing 128
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Island Hospitality President and COO Gregg Forde on the Commitment to Promoting Women

Lodging Magazine

When Island Hospitality Management announced its promotions of Kate Bleakley to vice president of operations of its WaterWalk Division in December and then of Susanne LoFaso to regional director of operations in January, it was not at all unusual, says Gregg Forde, president and COO of this third-party management company for select-service and upscale, extended-stay hotels in the United States.