Fri.Apr 07, 2023

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Maximizing Guest Satisfaction with Hotel Self Check-In Kiosks: Tips and Best Practices

Soft Inn

Keeping your guest satisfaction level at the max is the key to having a successful long-term business. Especially with the hotel self check-in kiosks , you can continue to improve their satisfaction. That’s why you need to follow our tips and best practices for hotel kiosks.

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A Case for Financing

Modern Restaurant Management

One challenging aspect of owning a small business is purchasing and maintaining expensive equipment. This is especially true in the food service industry. Restaurant equipment directly affects the customer experience and operating efficiency from the quality of food offered, the food preparation time and the front and back of house staff levels required to properly service the customer.

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Akaryn Hotel Group Opens Aleenta Retreat Chiang Mai

Hospitality Net

Aleenta Retreat Chiang Mai officially opens in northern Thailand. This is the third property under the Aleenta brand from Thailand-based luxury boutique hotel specialist AKARYN Hotel Group. Offering 44 rooms and suites, a restaurant, bar, spa and wellness centre featuring tailor-made wellness programmes and retreats, the resort manifests AKARYN Hotel Group’s ongoing dedication to providing authentic, premium, sustainable experiences.

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Upcoming AAHOACON ’23 Poised To Make An Impact With First-Time Initiatives

Lodging Magazine

Boasting its largest trade show ever and a number of new initiatives, AAHOACON ’23 promises to be “historic on a number of levels” when it kicks off next week in Los Angeles, according to AAHOA (The Asian American Hotel Owners Association) President/CEO Laura Lee Blake. Presiding over her first AAHOACON after taking the helm of the association in May of 2022, AAHOA’s Blake told LODGING that the 32nd annual event—which takes place from April 11-14—is […] The post Upcoming AAHOACON ’23 Poise

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Evolution Of The Hotel Night Auditor Role

Hospitality Net

A night auditor – the common name for an employee who works the front desk overnight – plays a crucial role in ensuring the smooth operation of a hotel. Today, with advances in technology and automation, the role of the night auditor has evolved a great deal. No longer are night auditors spending their entire shift reconciling payments, balancing the day’s financials, and scanning and sharing reports.

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More Trending

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Forget Gaming: Why the Metaverse Has Its Real Application in B2B

Hospitality Net

While the media focus has primarily been on the B2C space, B2B Metaverse has many potentials and offers several benefits to businesses. The B2B Metaverse differs from the B2C Metaverse in several ways, including user base, goals, services offered, revenue models, and data privacy concerns. While the B2B Metaverse is gaining traction, it is still in its early stages and requires more development.

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ChatGPT means radically improved travel sales conversion

PhocusWire

Travelocity founder Terry Jones says his past work creating Wayblazer makes him confident ChatGPT and other forms of generative AI will permanently disrupt the user interface in travel.

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She Has a Deal Announces 2023 Pitch Competition Finalists

Hospitality Net

Officials of She Has a Deal today announced the five finalist teams of the Early Career track selected to advance to the final round of SHaDPitch 2023. The annual hotel investment pitch competition allows teams of early career women to compete for the prize of $50,000 of equity in SHaD’s Prosperity Fund I, following the conclusion of a virtual, preliminary round of pitching.

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Mimi Sheraton, the New York Times’ First Female Food Critic, Dies

EATER

Mimi Sheraton in 2017. | Photo by Patrick McMullan/Patrick McMullan via Getty Images The writer, who pioneered the tactic of disguising herself while reviewing restaurants, was 97 The New York Times reported that Mimi Sheraton, the paper’s food critic from 1976 to 1983 and the first woman to hold that role, died yesterday at 97 at NYU Langone medical center.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Oxford Capital Group and Quadrum Global Set to Launch Arlo Chicago

Hospitality Net

Real estate investors and developers, Oxford Capital Group and Quadrum Global partner to launch Arlo Chicago at 168 North Michigan Avenue opening on April 11, 2023. The 218-room property marks Arlo Hotels debut into the Midwest and Chicago and its sixth hotel overall, with other locations in New York and Miami.

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ONDA invests in Hoteliers.Guru to expand Southeast Asia reach

PhocusWire

South Korea-based ONDA said the investment in Thailand-based Hoteliers.Guru “will lead the digital transformation of global hotels.

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Travel + Leisure Announces the 2023 It List of Best New Hotels

Hospitality Net

Travel + Leisure announced today the 18th annual It List recognizing the 100 best new and renovated hotels across the globe. In-depth coverage of this year’s It List is available now online and in the May issue of Travel + Leisure, on newsstands April 21.

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STR: U.S. Hotel Performance Shows Mixed Comparisons Amid Spring Break Travel

Lodging Magazine

HENDERSONVILLE, Tennessee—Aligned with normal Spring Break patterns, U.S. hotel performance showed mixed comparisons from the previous week, according to STR’s latest data through April 1, 2023. U.S. Hotel Performance March 26-April 1, 2023 Percentage change from comparable weeks in 2022, 2019:Occupancy: 66.2 percent (up 3.4 percent, down 3.5 percent)ADR: $158.40 (up 7.3 percent, up 19.9 percent)RevPAR: $104.78 (up 10.9 percent, up 15.7 percent) Among the Top 25 Markets, Washington, D.C.,

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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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The economic impact of COVID-19 on Switzerland and other developed countries

Hospitality Net

The Covid health crisis translated into an economic crisis through two main channels. On the one hand, health issues reduced the availability of labor force, thus reducing production. On the other hand, the great lockdown, necessary to fight the disease, limited the ability of some sectors to produce (either because they were directly blocked or because they could not receive intermediary goods necessary for production).

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NRN editors discuss the legal battle between Sweetgreen and Chipotle, McDonald’s layoffs and pizza drive-thrus

Nation's Restaurant News

Plus hear from Mohammad Farraj, co-founder of Talkin’ Tacos

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What ChatGPT Means for Marketing in the Travel Industry in 2023

Hospitality Net

Today, we’re talking about everyone’s favorite new small-talk tidbit: ChatGPT. Whether you’re an avid user or answer with a determined “no” when someone asks you if you’ve tried it, there’s no denying the buzz it’s created — especially with marketing.

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Lovetovisit.com gets £2.1M to fund expansion

PhocusWire

Funding includes £250,000 from Zip World, which offers zip lines and other adventures across the United Kingdom.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Top Industry Leaders Embracing Their Intuition & Feminine Spirit

Hospitality Net

Last month, BLLA partnered with the Travel Industry Executive Women’s Network (TIEWN) to host the 2023 Women in Travel & Hospitality Conference in beautiful Westlake Village, California.

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How to Use Stay Restrictions in Hotel Revenue Management to Drive More Revenue

Revfine

Restricting your guests’ ability to book the stay dates they want may not sound like the best idea initially. But depending on your hotel, audience, and market situation, stay controls can be a vital revenue management tool. On top of driving reservations on slower days, they can increase revenue, reduce turnover and drive profitability. Read The post How to Use Stay Restrictions in Hotel Revenue Management to Drive More Revenue appeared first on Revfine.com.

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Accor and Jin Jiang Hotels sign Memorandum of Understanding to jointly drive sustainable practices across the hospitality industry

Hospitality Net

The Fifth Meeting of the Council of China-France Entrepreneurs was held yesterday in Beijing. It was attended by the heads of state of China and France, representatives from both Chinese and French governments and entrepreneurs. The Meeting focused on discussions around various topics, including trade, investment, technology, and tourism.

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BWH Hotel Group Adds New Properties in North America, Europe, and Asia

Lodging Magazine

PHOENIX, Arizona—BWH Hotel Group continued its growth in select regions across the globe with the addition of several new properties in North America, Europe, and Asia. The new BWH Hotel Group properties are located in The United States, India, Denmark, Austria, Thailand, Sweden, The Philippines, Germany, Greece, Spain, Japan, and England. “As the resurgence of travel continues, we are proud to grow our portfolio in key destinations around the globe,” said Larry Cuculic, president and […]

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Brand-New Coral Reef Penthouse Suite at Outrigger Reef Sets a New Standard of Barefoot Luxury in Waik?k?

Hospitality Net

The crown jewel accommodation boasts Waikīkī’s largest oceanfront lanai with 4,000 square feet of living space.

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STR: U.S. hotel results for week ending April 1

Hotel Business

Aligned with normal spring break patterns, U.S. hotel performance showed mixed comparisons from the previous week, according to STR ‘s latest data through April 1. March 26 through April 1 (percentage change from comparable weeks in 2022, 2019): Occupancy: 66.2% (+3.4%, -3.5%) ADR: $158.40 (+7.3%, +19.9%) RevPAR: $104.78 (+10.9%, +15.7%) Among the top 25 markets, Washington, DC, saw the highest year-over-year (YOY) increase in occupancy (+18.2% to 78.7%), while Dallas saw the highest occupancy l

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10 Inspections and Logs Every Hotelier Needs in 2023

Hospitality Net

Running a hotel is an intricate and demanding task, where guest satisfaction and reliable service are of utmost importance. Hotel general managers and owners must navigate numerous challenges daily, balancing multiple responsibilities while maintaining a high level of service. The hospitality industry is ever-evolving, with new technologies, changing customer preferences, and an increasingly competitive landscape.

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Hilton, Peloton expand partnership to new markets

Hotel Business

Hilton and Peloton Interactive Inc. are expanding their partnership to Puerto Rico and three new international markets—Germany, the U.K. and participating properties in Canada—providing guests with an elevated wellness experience. Following the original partnership announcement in October 2022 that introduced Peloton Bikes to all Hilton-branded hotels within the U.S., at least one Peloton Bike will be featured in fitness centers in these markets by this summer.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.