Thu.Aug 24, 2023

article thumbnail

Which online resources lead to booking travel

eHotelier

A couple of years ago, Expedia Group published an insightful report showing how the path to purchase with online travel varied in Canada, the U.S. and the United Kingdom. Fast-forward to 2023 with mobile and internet usage through the roof, changing behaviors post-COVID and the emerging phenomenon of generative AI… and we find travelers consuming content.

Book 242
article thumbnail

Tips for defining your hotel's tone of voice | Mews

MEWS

Defining your hotel's tone of voice is one of the most strategic decisions you need to make. It ties directly into your marketing strategy by determining how your brand communicates a unique value proposition.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Hotel Indigo Melbourne on Flinders officially opens to the neighbourhood

eHotelier

IHG Hotels & Resorts – one of the world’s leading hotel companies with over 6,000 hotels across 19 distinct brands and an award-winning loyalty programme, IHG One Rewards – has opened its newest and third Hotel Indigo in Australia, together with Pro-invest Group – Hotel Indigo Melbourne on Flinders.

130
130
article thumbnail

Hot Off The Press – August 2023

Hotel Business

It’s the August edition of Hotel Business and this issue features a cover story on Mirbeau Inn & Spa, as well as a Q+A with owners and developers, an interview with Barbara Purvis of Essex Hotel Management and a report on our recent Hot Topics session, sponsored by DIRECTV about bringing the home experience to hotel guestrooms. View this issue The post Hot Off The Press – August 2023 appeared first on hotelbusiness.com.

98
article thumbnail

Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

article thumbnail

Margaritaville Hotel San Diego Gaslamp Quarter opens its doors

eHotelier

Margaritaville Hotel San Diego Gaslamp Quarter is now open in downtown San Diego, marking the beloved brand’s first city-center location on the West Coast. Following a nearly $30 million property-wide reimagination, the property is a distinctly Southern Californian take on the Margaritaville experience and is now home to San Diego’s largest rooftop pool deck, vibrant and beachy accommodations, three dining and entertainment destinations to sip and savor, flexible meetings and events spaces, and

Events 130

More Trending

article thumbnail

Marriott International announces promotion of Gustavo Pereira as Cluster Director of Market Strategy

eHotelier

Marriott International takes great pleasure in announcing the promotion of Gustavo Pereira as Cluster Director of Market Strategy, overseeing nine Wasl-owned hotel properties.

Marketing 130
article thumbnail

IHG LIFT Program Created to Support Growth for Diverse Hotel Owners

Industry Insights Lodging Magazine

ATLANTA—IHG Hotels & Resorts introduced IHG LIFT, an owner growth program focused on creating more hotel development support for historically underrepresented groups within the hospitality industry and diversifying IHG’s hotel owner community. The company’s new program will help with common barriers to hotel ownership among these groups and garner success for diverse owner-entrepreneurs for success.

article thumbnail

Maura Geertsma named Senior Vice President for Client Relationship Management CIBT Global, Inc.

eHotelier

CIBT Global, Inc. (“CIBT” or the “Company”), a leading provider of global mobility services, is pleased to announce the appointment of Maura Geertsma as Senior Vice President for Client Relationship Management.

130
130
article thumbnail

UK tops European hotel pipeline list in Q2

Hotel Owner

The UK is the top country with the strongest hotel pipelines in Europe in Q2 2023, according to the Europe Hotel Construction Pipeline Trend Report from Lodging Econometrics (LE). The country is currently leading with 322 projects/45,181 rooms, followed by Germany with 211 projects/34,981 rooms. Other countries include France with 132 projects/14,869 rooms, Portugal with 127 projects/15,446 rooms, and Turkey with 107 projects/15,670 rooms.

article thumbnail

Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

article thumbnail

US leads Global Travel & Tourism rebound says WTTC

eHotelier

The World Travel & Tourism Council (WTTC), together with WTTC members ForwardKeys and Mabrian Technologies, today unveiled new insights into the strong expansion of the U.S. Travel and tourism sector.

article thumbnail

Embracing New Tech: The Evolution of the Check-In Experience

Lodging Magazine Operations

Technology continues to transform the human experience, and the hospitality industry is no exception. In recent years, hospitality technology has evolved rapidly, and it has forever changed the way guests experience their hotel stays. One area where technology has made a significant impact is the hotel check-in process. Hospitality technology is making the overall hotel experience more efficient, safer, and enjoyable than ever before.

article thumbnail

Accor and Peloton announce Australia’s first hotel partnership to incentivise health and fitness while travelling

eHotelier

Australians will now be able to earn more than just endorphins after a workout when travelling, with leading fitness brand, Peloton, and Australia’s largest hotel operator, Accor, announcing a new partnership today.

130
130
article thumbnail

Tambourine Expands Photo and Video Production Division

Hospitality Net

Tambourine, the Fort Lauderdale-headquartered digital marketing technology company serving hotels, resorts, and tourism destinations worldwide, is excited to announce the formal expansion of its in-house photo and video production division.

article thumbnail

No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

article thumbnail

Travelodge revenues rise 22% in H1

Hotel Owner

Travelodge has welcomed “record-breaking” half-year results, with revenue and profit both significantly ahead of 2022 levels. In the six months ended 30 June 2023, revenues rose by 22.4% to £478.7m, while adjusted EBITDA rose by 48% to £104.5m. Travelodge said its strong half year performance, which included a number of record-breaking trading days and weeks, was driven by demand from both leisure and business travellers.

Events 98
article thumbnail

Don’t Fake the Personal Touch

Hospitality Net

One of the most powerful customer service and CX tactics is personalization. We interviewed more than 1,000 consumers for our CX research, and 71% said a personalized experience is important to them. When personalization is used correctly, customers feel as if you recognize them. Using their name, remembering their past purchases, their buying patterns, and more can build confidence and trust.

article thumbnail

20 years later: Pumpkin spice still rules

Fast Casual

Although it's too early to tell if all-things pumpkin will increase traffic this year, it's a likely outcome based on the past 20 years. Most chains have already rolled out their fall LTOs, hoping to get a piece of the pie.

98
article thumbnail

Canopy by Hilton makes its debut in the south of France

Hospitality Net

Canopy by Hilton Cannes has opened its doors to guests from around the world. With panoramic views over the Mediterranean from one of the city’s best rooftop terraces, interiors designed by acclaimed designer Ramy Fischer and a relaxing swimming pool that flows from indoor to outdoor, the hotel is set to be the new key feature in Cannes. This opening marks Hilton’s entry into the city and is the latest addition to the growing portfolio of Canopy by Hilton properties across Europe.

98
article thumbnail

Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

article thumbnail

Remington adds Murrieta Hot Springs Resort to portfolio

Hotel Business

Remington Hospitality has an agreement in place to oversee operations at Murrieta Hot Springs Resort. Situated on 46 acres in Murrieta, CA, the 174-room historic property is undergoing an extensive restoration with plans to reopen this winter as a hot springs health and wellness resort. “We’re thrilled to add Murrieta Hot Springs Resort to our portfolio, particularly as we continue to see an increased interest among consumers in wellness travel,” said Sloan Dean, CEO, Remington Hospitality.

97
article thumbnail

Capstone Hotel Management secures management of Portage Resort in NZ’s Marlborough Sounds

Hospitality Net

New Zealand owned Capstone Hotel Management is pleased to announce it has been appointed as the new management company for Portage Resort (most recently The Portage Hotel) as of 1stAugust 2023.

98
article thumbnail

The Old Deanery to rebrand as restaurant with rooms

Hotel Owner

The Old Deanery in Ripon has announced plans to rebrand as a restaurant with rooms from November 2023. Alongside the restaurant, the team will also be re-opening the bedrooms, which can be taken on a dinner, bed, and breakfast basis. As a result of the plans the venue has appointed Adam Jackson as head chef. Jackson was head chef at the Black Swan at Oldstead, where he helped win its first Michelin star in 2012.

Events 96
article thumbnail

Margaritaville Opens Its First San Diego City-Center Hotel on The West Coast

Hospitality Net

Margaritaville Hotel San Diego Gaslamp Quarter is now open in downtown San Diego, marking the beloved brand’s first city-center location on the West Coast. Following a nearly $30 million property-wide reimagination, the property is a distinctly Southern Californian take on the Margaritaville experience and is now home to San Diego’s largest rooftop pool deck, vibrant and beachy accommodations, three dining and entertainment destinations to sip and savor, flexible meetings and events spaces, and

Events 98
article thumbnail

Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

article thumbnail

How I Got My Job: Award-Winning Restaurant Critic

EATER

Photoillustration by Lille Allen; photo by Rebecca Simonov Lyndsay Green won a James Beard Award and was named a Pulitzer Prize Finalist, just three years into being a food writer In How I Got My Job , folks from across the food and restaurant industry answer Eater’s questions about, well, how they got their job. Today’s installment: Lyndsay Green. In Lyndsay C.

article thumbnail

The significance of considering competitive hotel rates in revenue management: An economic perspective

Hospitality Net

In the ever-evolving hospitality industry, revenue management plays a crucial role in maximizing profitability and ensuring sustainable growth for hotels. By applying economic theory to this practice, hoteliers utilizing revenue management not only can optimize revenue generation, but also achieve economies of scale, earn market share, and foster long-term success.

article thumbnail

How to Make Kasama’s Umami-Packed Mushroom Adobo at Home

EATER

In this preview of the Eater cookbook, award-winning Chicago restaurant Kasama shares the recipe for a veggie-forward breakfast bowl This is an excerpt from Eater’s debut cookbook Eater: 100 Essential Restaurant Recipes From the Authority on Where to Eat and Why It Matters focusing on a stunning brunch dish to add to your repertoire, care of 2021 Best New Restaurant Kasama in Chicago.

93
article thumbnail

IDeaS Wins Three Human Capital Management Excellence Awards from the Brandon Hall Group

Hospitality Net

IDeaS Revenue Solutions, the world’s leading provider of automated revenue management software and services, won three coveted Brandon Hall Group Human Capital Management (HCM) Excellence Awards, including gold for Best Advancement in Learning in the Flow of Work and bronze for Best Learning Team and Best New Hire Onboarding Program.

98
article thumbnail

Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.