eHotelier

JULY 4, 2023

Creating a guest experience that is unforgettable means that you will have a constant stream of brand ambassadors, with your guests becoming your biggest advocates and sharing their amazing experiences with those around them.

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MEWS

JULY 4, 2023

Should you skip housekeeping? Sure, some guests think of a hotel stay as a time to be pampered, which may involve a daily delivery of fresh sheets and towels. But is this really necessary? Besides being unsustainable, daily housekeeping often becomes a logistical nightmare, stressing your team out.

Housekeeping 130

Housekeeping 130

eHotelier

JULY 4, 2023

A regional survey by global luxury hospitality leader Marriott International has coined a term to describe a new generation of travelers set to disrupt the industry over the next few years. ‘Native Explorers’ recognizes a tribe of affluent millennial and Gen Z travelers in Asia Pacific who are bucking the trend by traveling in reverse order to generations before them.

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Hotel Owner

JULY 4, 2023

Ruby Hotels has announced the opening of its latest UK property located in London’s Notting Hill. The Ruby Zoe is the 16th European hotel from the Munich-based group created by founder and CEO Michael Struck. It is also the second location that Ruby has opened in London, following the opening of South Bank’s Ruby Lucy. The 173 rooms are spread over six floors with a total area of 6,860 sqm.

Marketing 105

Marketing 105

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

eHotelier

JULY 4, 2023

Sofitel Melbourne On Collins is pleased to announce the appointment of Rachael Harman to the position of General Manager, commencing from 24 July 2023 following the retirement of renowned industry veteran, Clive Scott AM.

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eHotelier

JULY 4, 2023

Marriott International is proud to announce the appointment of Stephane Buchholzer as the new EAM of Culinary and F&B at Destination Mina Seyahi, overseeing three hotels within the complex, Westin Mina Seyahi Beach Resort and Marina, Le Meridien Mina Seyahi Beach Resort and Water Park, and the recently opened W Dubai - Mina Seyahi, which sits within Marriott International’s luxury portfolio

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Hospitality Net

JULY 4, 2023

IHG Hotels & Resorts, one of the world’s leading hospitality companies, today announces the signing of Hotel Indigo Satu Mare, a brand debut in Romania. This latest signing delivers the lifestyle brand’s market debut in the Balkan nation and strengthens the brand’s presence in Eastern Europe.

Marketing 105

Marketing 105

eHotelier

JULY 4, 2023

IHG Hotels & Resorts, one of the world’s leading hospitality companies, is proud to announce the continuation of its partnership with Pride in London – the UK’s biggest and most diverse Pride event – for a second year.

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Events 130

Hotel Owner

JULY 4, 2023

Ameesh Shah, the chief financial officer of Resident Hotels who took up his role six months ago, has said that his time at the hotel chain has “confirmed the group’s growth potential”. This comes after Mactaggart Family and Partners, the owner of Resident Hotels, refinanced a number of hotels with NatWest in late 2022. Since then, the hotel chain has “increasingly” been recognised for delivering empirically better returns to owners through its operating models, commercial strategies and brand s

Budgeting 105

Budgeting Marketing 105

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning

eHotelier

JULY 4, 2023

Hilton San Diego Gaslamp Quarter is excited to announce the completion of its $22.5 million dollar renovation project. The completely remodeled full-service hotel and new restaurant concept, Wild Hare Bar Garden, offers the quintessential Southern California experience for the global traveler who wants to “be” in San Diego to work and play. Business and leisure travelers can relax in a modern California urban setting with new room amenities.

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Hotel Owner

JULY 4, 2023

EasyHotel, the affordable low-carbon hotel brand, has announced the appointment of Edward Jones as finance director as the company drives forward with its “ambitious” expansion plan. Jones has already started at the company and in just two months has made three hires to further strengthen the team. He joins from YuMove, a pet supplements company, where he was group finance director from March 2022 to January 2023 and he managed and trained a UK and US finance team, supported M&A activity, a

Accounting 104

Accounting Training 104

eHotelier

JULY 4, 2023

Hotel Bellevue on Lošinj Island in Croatia is the newest member of Preferred Hotels & Resorts and the first PTG member in Croatia!

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Hospitality Net

JULY 4, 2023

AxisRooms, a leading hotel distribution technology provider, finished integrating its Channel Manager with six Hotel Property Management Systems (Hotel PMSs) and four Online Travel Agencies (OTAs) last month. With these new integrations, AxisRooms aims to boost the connectivity reach of its Channel Manager solution. It will assist hotels in retaining their current Hotel PMSs and increasing their sales through an extensive range of OTAs.

Property Management 104

Property Management 104

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Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

Cost Reduction

Les Roches

JULY 4, 2023

Lebanese-born Rami Sayess has enjoyed a jet-setting career in hospitality since graduating from Les Roches in 1990. We caught up with him during one of his regular recruiting visits to campus, and asked him to share some highlights from his career journey along with some top tips for the next generation of talent… Although he finds today’s campus facilities a good bit smarter than during his studies at Les Roches in the late 80s, what hasn’t changed for Rami Sayess is the well-rounded education

Training 98

Training Marketing 98

Hospitality Net

JULY 4, 2023

Further to the acquisition in December 2021 of Luton Hoo Hotel, Golf & Spa by Arora Group, one of the UK’s leading hotel owner-operators, the signing of an agreement has been announced to redevelop the hotel under the globally renowned Fairmont Hotels & Resorts brand. The announcement demonstrates the growing partnership between Arora Group and world leading hospitality group Accor, whose expansive collection of brands includes Fairmont Hotels & Resorts.

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Service that Sells

JULY 4, 2023

Make role-playing part of your pre-shift team meetings and train servers to assume the sale! Servers often determine what a customer orders, so why not be sure that they’re recommending items in the best possible (and profitable) way? Take advantage of role playing to train your team to use more compelling words when talking with guests. Wrong way: Would you like a Martini or something?

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Server Training Pricing 88

Hospitality Net

JULY 4, 2023

The Future Hospitality Summit (FHS) has confirmed the first speakers for the region’s flagship hospitality investment platform taking place from 25-27 September at Hilton Abu Dhabi Yas Island.

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Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Marketing

Fast Casual

JULY 4, 2023

Placer.ai's Bracha Arnold took a closer look at the location analytics of five fast-growing dining chains to see what is setting them apart from their competitors. Four out of the five, Bubbakoo's Burritos, Dave's Hot Chicken, Jinya and Killer Burger, are fast casual brands.

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Hospitality Net

JULY 4, 2023

good neighbor, a neighborhood home for global brands and locally-designed goods, is announcing a new hospitality concept, guesthouse opening in Baltimore in late summer 2023. A hospitality alternative that features the touchstones of what our neighbors have come to expect: seven unique, design-immersive, thoughtfully curated spaces that are a fully shoppable experience. guesthouse is the full realization of staying at a loved one’s home.

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Revenue Hub

JULY 4, 2023

Many hoteliers misunderstand revenue management. They think it’s all about lower prices when it’s actually about online visibility and brand reputation. NB: This is an article from Revenue Team by Franco Grasso , one of our Expert Partners Lowering prices during low demand is one way to ensure you can maximize your room rates a few weeks later when demand picks up.

Pricing 84

Pricing Article Book Download 84

Hospitality Net

JULY 4, 2023

Booking.com creates a large positive impact in the Netherlands. This is the finding of a new study by consultancy KPMG based on its True Value methodology. This research project provides a holistic assessment of Booking.com’s economic, social and environmental impact in the Netherlands.

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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

Marketing

Omland Hospitality

JULY 4, 2023

Why Metal Bed Bases Are the Latest Trend in Bedroom Décor In today's ever-evolving world of interior design, there is always a new trend on the horizon. And right now, metal bed bases are taking the bedroom décor scene by storm. Sleek, stylish, and oh-so-modern, these bed bases are quickly becoming the go-to choice for homeowners and designers alike.

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Hospitality Net

JULY 4, 2023

TrustYou, ein renommierter Branchenführer für Gästefeedback-Lösungen, setzt mit mit der Veröffentlichung von responseAI neue Maßstäbe im Bewertungsmanagement. Die neue Funktion, die parallel zur aktualisierten Review und Survey Inbox eingeführt wurde, nutzt künstliche Intelligenz, um automatische Antworten auf Gästebewertungen zu generieren. Durch den Einsatz von KI zur Erstellung personalisierter und kontextbezogener Antworten können Hoteliers ihren Gästen nun zeitnahes Feedback zu einer Vielza

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STAAH

JULY 4, 2023

When surveyed in 2021*, 81% of the travellers said they plan to use a sustainable accommodation option in the coming year. This statistic is still big news for hoteliers and a reason why many are making sustainability front and centre of their growth strategy. Among those surveyed, Gen Z came out as the strongest supporter to go green with 47% also willing to pay more for hotels that are better for the planet.

Travel and Tourism 80

Travel and Tourism Blog Book Marketing 80

Hospitality Net

JULY 4, 2023

Mews, the industry-leading hospitality cloud, has been chosen by Balance Familie to run its multi-property hotel operations.

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As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.