Customer Service, Guest Retention, Marketing and Reservations

Hotel Profit Leaks: Effectively Manage CAC and Employee Turnover

Revenue Hub

MAY 22, 2023

Complex Calculation : CAC is not just about direct marketing or advertising costs. It also includes indirect costs like the salaries of the marketing and sales teams, the cost of promotions, the cost of running events or campaigns, and the commission paid to travel agents or online booking platforms.

Guest Retention

Guest Retention Budgeting Article Marketing

Essential Hotel Sales Strategies

Revenue Hub

JULY 20, 2023

There are various sales strategies you can employ to market and sell your hotel rooms. Online booking system: The implemented online booking system should be user-friendly and reliable, allowing guests to reserve rooms directly through the website.

Guest Retention

Guest Retention Book Customer Service Article

Hospitality training: Courses and programs for hotels

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Trainees learn how to craft compelling sales pitches, utilise digital marketing tools, and develop strategies to target various market segments.

Training

Training Customer Service Communication Guest Satisfaction

Hospitality Management Today

Hotel Profit Leaks: Effectively Manage CAC and Employee Turnover

Essential Hotel Sales Strategies

Hospitality training: Courses and programs for hotels

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