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HONG KONG TIME

Mary Gostelow

The entire floor shares a workshop lounge, with activities for the kids. Staff on the family floor have combined concierge and childcare training. These are themed, as forest room, castle room, treehouse room, airship room, harbour room and soon. The kid’s bed is therefore in the treehouse, or airship, or in a boat, and so on.

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SYBARITIC SINGLE SLEEPS SIGNIFICANTLY SOUNDLY

Mary Gostelow

Now the emergence of concierge services entirely committed to sleep, special doze-inducing spa programmes and even forty wink-focused workshops at some of the most sought-after addresses are showing a new way forward. Dreamy, right? Sonia Cheng understands the importance of sleeping well.

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Q&A: HFTP’s Frank Wolfe on technological innovation in the hospitality industry

Smart Brief Hospitality

Because of this, hospitality companies quickly rallied to add mobile check-in and room keys, guest communications via text messaging, AI-powered concierge services, specialized and automated cleaning, and more. Read SmartBrief , attend conferences, workshops and training sessions to enhance your knowledge and skills.

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Transforming the Hotel Guest Experience in the Experience Economy

Revenue Hub

In this reimagined scenario, the hotel takes on multiple roles for the guest: it becomes a caretaker, a comfort provider, and a concierge, all rolled into one. Organize social events, workshops, or community service activities where guests can meet and interact. Local Immersion : Modern travelers often seek authentic experiences.

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What are good customer service skills?

Les Roches

By completing courses and training days and attending seminars and workshops, you’ll have the opportunity to review your current customer service skills and improve them. Training and professional development Many organizations provide training and professional development.

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A complete guide to hotel designs

Les Roches

The following steps will help you embark on this learning journey: Start with research Enroll in courses Attend workshops and seminars Build your professional network Study hotels and case studies If you want to learn all about hotel design, you should also aim to get some knowledge of the hospitality business.

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Customer service experience and how to excel in this key area

Les Roches

Concierge and guest services roles that provide assistance and personalized recommendations, arrange transportation, make reservations, and source local information. Front desk and reservations roles such as receptionists, front desk agents, and reservations agents.