Remove Concierge Remove Definition Remove Reservations Remove Special Events
article thumbnail

Exploring the world of guest services: from definitions to job descriptions

Les Roches

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism.

article thumbnail

Product vs service: unveiling key differences

Les Roches

Definition of product Let’s start by e­stablishing a shared understanding of the te­rm ‘product’ in a business context. Definition of service As above, it’s also important to have a clear unde­rstanding of what defines a service­. They lack physical substance.