InnQuest

APRIL 3, 2023

Creating a Roadmap for Hotel Operations Creating a roadmap for hotel operations helps prioritize tasks and initiatives, improve communication, and ensure everyone is working towards the same goals. For example, using a property management system (PMS) can automate guest check-in and check-out, invoicing, and room assignment tasks.

Property Management 222

Property Management Training Special Events Guest Satisfaction 222

Hotelogix

JANUARY 31, 2024

It includes browsing for options, reading reviews, and making reservations. Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. This can be achieved through personalized services, special events, or distinctive features of your property.

Guest Services 130

Guest Services Customer Service Demo Book 130

InnQuest

SEPTEMBER 13, 2022

In addition, chatbots can be useful for marketing purposes because of the huge amount of data they collect, and they allow hotels to promote special events and promotions directly to customers. A channel manager helps manage room inventory and rates across multiple online channels.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. By centralising the distribution process, a channel manager saves time, reduces manual errors, and optimises the potential for increased bookings and revenue.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

SiteMinder

AUGUST 29, 2023

Here are 10 things you can focus on to cut costs at your property and make profits easier to achieve. Ensure your property management system is the best in the industry If your property management system (PMS) isn’t cloud-based, you’re missing out on serious benefits.

Housekeeping 52

Housekeeping Guest Satisfaction Book Maintenance 52

Revenue Hub

JUNE 27, 2023

Profile-driven marketing campaigns informed by rich data collected across the guest journey allow properties to creatively customize activities, amenities, and services at the guest’s fingertips and make it easy for them to play an active role in personalizing their visit.

Marketing 92

Marketing Book Travel and Tourism Communication 92